A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)
View the provider incident record →Current answer
DocuSign experienced a minor incident: A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356). Resolved on Feb 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA1
eSignature / NA3
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
Feb 17, 2026 at 3:51 PM UTC
Investigating
A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.
Feb 17, 2026 at 2:57 PM UTC
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