Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346). Resolved on Feb 15, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
Rooms / DEMO
eSignature / DEMO
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
Feb 15, 2026 at 5:26 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Feb 15, 2026 at 5:13 PM UTC
Identified
We are continuing to work on a fix for this issue.
Feb 15, 2026 at 5:13 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Feb 15, 2026 at 5:02 PM UTC
Investigating
We are continuing to investigate this issue with Microsoft.
Feb 15, 2026 at 4:18 PM UTC
Investigating
Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:
- Webforms fail to save
- Document ingestion failure
- ID verification fields and healthcare fields not available in prepare
- Parts of Navigator failure to load
- Webforms fail to save
- Document ingestion failure
- ID verification fields and healthcare fields not available in prepare
- Parts of Navigator failure to load
Feb 15, 2026 at 2:10 PM UTC
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