eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)
View the provider incident record →Current answer
DocuSign experienced a minor incident: eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445). Resolved on Mar 5, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
Mar 5, 2026 at 8:50 PM UTC
Investigating
Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.
Mar 5, 2026 at 4:41 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 4, 2026 at 11:22 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 4, 2026 at 7:26 PM UTC
Investigating
We are currently investigating this issue.
Mar 4, 2026 at 6:45 PM UTC
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