Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455). Resolved on Mar 6, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
CLM / EU21
CLM / NA11
CLM / NA21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
Mar 6, 2026 at 6:57 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 6, 2026 at 6:49 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 6, 2026 at 5:37 PM UTC
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