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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
March 2026
A subset of Insight customers may experience issues accessing the Product (Incident 4480)
Provider resolved: . The notice publication date does not establish the outage start.
Insight / NA.CInsight / NA.W
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Incident is actively being investigated.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21CLM / NA11CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
investigating
Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
February 2026
Customers may experience latency when sending and signing (Incident 4392)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-24 09:25 AM UTC until 2026-02-24 11:33 AM UTC.
investigating
We are currently investigating the issue.
A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA1eSignature / NA3
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
investigating
A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.
Users may experience slowness and failures during content uploads and downloads (Incident 4352)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-02-16 07:52 PM UTC until 2026-02-16 10:31 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)
Provider resolved: . The notice publication date does not establish the outage start.
Rooms / DEMOeSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue with Microsoft.
investigating
Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:
- Webforms fail to save
- Document ingestion failure
- ID verification fields and healthcare fields not available in prepare
- Parts of Navigator failure to load
A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)
Provider resolved: . The notice publication date does not establish the outage start.
Insight / NA.EInsight / NA.W
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering teams are continuing efforts to restore functionality to affected customers.
identified
A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Send Latency in EU (Incident 4776)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified a root cause and are working on releasing a fix.
investigating
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor for stability while we investigate possible secondary factors.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may experience intermittent latency and errors in Navigator (Incident 4748)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
Login failures and Latency Issues with Sending and Signing Envelopes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Intermittent Errors in UAT (Incident 4682)
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.
User Membership Group Update Delays (Incident 4672)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are implementing a change to resolve the AU delay.
identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
March 2026
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineers are continuing to triage and develop a fix to the identified issue.
identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Search Indexing Delays (Incident 4539)
Source not attested
Last archived state: resolved
View archived record details
identified
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
