Looking for an update now? Check the current status, or follow DocuSign for future changes.
81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Insight Customers Impacted by OCR Processing Issue (Incident 6027)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
investigating
Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
identified
We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
The team is actively working to restore full service as quickly as possible.
Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA1eSignature / NA4eSignature / NA3
resolved
Between 09:26 PM and 10:11 PM UTC, some customers may have experienced intermittent latency and disruption with eSign services. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / AU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have seen errors when using and managing templates, reports, envelope preparation and other features from 2026-10-16 06:08 AM UTC until 2026-10-16 06:40 AM UTC.
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue.
identified
We are continuing the analysis into this issue and have swarmed additional teams to triage.
identified
We have identified a potential cause of this issue and are deploying a fix.
investigating
Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.
Failures to grant users access to CLM in account admin (Incident 5922)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
monitoring
All deployments have completed and we are now validating mitgation via telemetry
monitoring
We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.
monitoring
We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.
investigating
Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.
Customers may experience intermittent disruption logging in and using services (Incident 5888)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / USFED
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC.
Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
identified
We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution.
Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.
identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.
Our next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.
identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.
Our next update will be at 2p PT / 5p ET.
identified
Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues.
Our next update will be at 1p PT / 4p ET.
identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
Our next update will be at 12p PT / 3p ET.
identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
identified
Mitigation steps have successfully resolved the issue for a large group of customers. We're continuing to work with third parties to resolve issues for the remaining affected customers.
Our next update will be at 11a PT / 2p ET.
identified
Support teams are continuing to monitor recovery.
The next update will be posted at 4pm UTC (9am PT).
identified
Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.
identified
A fix is in progress and we are continuing to monitor the results.
identified
A fix is in progress and we are continuing to monitor the results.
identified
A fix is in progress and we are monitoring the results.
identified
Support teams continue to implement a fix for this issue and we are monitoring the results.
identified
Support teams continue to work on implementing a fix to alleviate customer impact.
identified
Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.
identified
Docusign is continuing mitigation work to unblock email delivery for customers.
identified
Docusign is continuing to work to unblock email delivery for customers.
identified
Docusign is continuing to work to unblock email delivery for customers.
identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
identified
Docusign continues to work with third parties to unblock email delivery for customers.
investigating
We continue to work to mitigate this issue.
identified
Docusign is working with third parties to unblock email delivery for customers.
Some users were unable to preview documents (Incident 5749)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.
monitoring
Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.
identified
Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.
investigating
Support teams are engaged and currently investigating reports of customers being unable to preview documents.
High latency affecting send and sign across production environments (Incident 5741)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.
investigating
Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.
investigating
We are currently investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating recent deployments to determine if a rollback is possible for mitigation.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Some customers may experience latencies sending and signing in EU (Incident-4915)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating the issue.
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are observing telemetry to validate.
identified
We are continuing to work on a fix for this issue.
identified
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
Customers may experience issues accessing PowerForms (Incident-4870)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience timeouts when attempting to complete document transactions (incident 4866)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve ...
Users may experience connection errors when trying to switch to CLM (Incident 4861)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Additional teams have been engaged to triage this issue.
investigating
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
AU Site Outage (Incident 4840)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a mitigation and are monitoring the results.
