Some customers may experience issues with Salesforce Connect (Incident 5872)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may experience issues with Salesforce Connect (Incident 5872). Resolved on Sep 30, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / USFED
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.
Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.
Sep 30, 2026 at 6:46 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 30, 2026 at 6:28 AM UTC
Identified
We continue to work to implement a fix for the issue.
Sep 30, 2026 at 6:05 AM UTC
Identified
We continue to work to implement a fix for the issue.
Sep 30, 2026 at 2:56 AM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Sep 30, 2026 at 2:10 AM UTC
Identified
We have identified the issue and a fix is being implemented.
Sep 30, 2026 at 1:14 AM UTC
Investigating
We are continuing to investigate this issue.
Sep 30, 2026 at 1:09 AM UTC
Investigating
We are actively investigating this issue.
Sep 30, 2026 at 12:21 AM UTC
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