Some users were unable to preview documents (Incident 5749)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some users were unable to preview documents (Incident 5749). Resolved on Sep 10, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
CLM / NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.
Customers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.
Sep 10, 2026 at 12:10 AM UTC
Monitoring
Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.
Sep 9, 2026 at 11:44 PM UTC
Identified
Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.
Sep 9, 2026 at 11:19 PM UTC
Investigating
Support teams are engaged and currently investigating reports of customers being unable to preview documents.
Sep 9, 2026 at 10:06 PM UTC
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