Failures to grant users access to CLM in account admin (Incident 5922)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Failures to grant users access to CLM in account admin (Incident 5922). Resolved on Oct 7, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
CLM / US11
CLM / EU21
CLM / NA11
CLM / EU11
CLM / NA21
CLM / S1.US
CLM / S2.US
CLM / US12
CLM / S1.AU
CLM / S1.EU
CLM / US13
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Oct 7, 2026 at 4:12 PM UTC
Monitoring
All deployments have completed and we are now validating mitgation via telemetry
Oct 7, 2026 at 2:57 PM UTC
Monitoring
We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.
Oct 7, 2026 at 1:39 PM UTC
Monitoring
We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.
Oct 7, 2026 at 1:09 PM UTC
Investigating
Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.
Oct 7, 2026 at 12:18 PM UTC
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