Email Delivery Failures impacting customers (Incident 5861)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Email Delivery Failures impacting customers (Incident 5861). Resolved on Sep 30, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / EU
eSignature / JP1
eSignature / NA1
eSignature / NA3
eSignature / NA4
eSignature / DEMO
eSignature / AU
eSignature / CA
eSignature / NA2
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC.
Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC.
Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
Sep 30, 2026 at 1:37 AM UTC
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC.
Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC.
Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
Sep 30, 2026 at 1:36 AM UTC
Identified
We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution.
Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.
Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.
Sep 29, 2026 at 11:06 PM UTC
Identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.
Our next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.
Our next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.
Sep 29, 2026 at 9:23 PM UTC
Identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.
Our next update will be at 2p PT / 5p ET.
Our next update will be at 2p PT / 5p ET.
Sep 29, 2026 at 8:06 PM UTC
Identified
Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues.
Our next update will be at 1p PT / 4p ET.
Our next update will be at 1p PT / 4p ET.
Sep 29, 2026 at 7:00 PM UTC
Identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
Our next update will be at 12p PT / 3p ET.
Our next update will be at 12p PT / 3p ET.
Sep 29, 2026 at 6:05 PM UTC
Identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
Sep 29, 2026 at 6:04 PM UTC
Identified
Mitigation steps have successfully resolved the issue for a large group of customers. We're continuing to work with third parties to resolve issues for the remaining affected customers.
Our next update will be at 11a PT / 2p ET.
Our next update will be at 11a PT / 2p ET.
Sep 29, 2026 at 4:14 PM UTC
Identified
Support teams are continuing to monitor recovery.
The next update will be posted at 4pm UTC (9am PT).
The next update will be posted at 4pm UTC (9am PT).
Sep 29, 2026 at 9:44 AM UTC
Identified
Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.
Sep 29, 2026 at 1:42 AM UTC
Identified
A fix is in progress and we are continuing to monitor the results.
Sep 29, 2026 at 1:18 AM UTC
Identified
A fix is in progress and we are continuing to monitor the results.
Sep 29, 2026 at 12:43 AM UTC
Identified
A fix is in progress and we are monitoring the results.
Sep 29, 2026 at 12:08 AM UTC
Identified
Support teams continue to implement a fix for this issue and we are monitoring the results.
Sep 28, 2026 at 11:35 PM UTC
Identified
Support teams continue to work on implementing a fix to alleviate customer impact.
Sep 28, 2026 at 10:58 PM UTC
Identified
Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.
Sep 28, 2026 at 10:28 PM UTC
Identified
Docusign is continuing mitigation work to unblock email delivery for customers.
Sep 28, 2026 at 9:52 PM UTC
Identified
Docusign is continuing to work to unblock email delivery for customers.
Sep 28, 2026 at 9:14 PM UTC
Identified
Docusign is continuing to work to unblock email delivery for customers.
Sep 28, 2026 at 8:45 PM UTC
Identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
Sep 28, 2026 at 8:08 PM UTC
Identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
Sep 28, 2026 at 7:41 PM UTC
Identified
Docusign continues to work with third parties to unblock email delivery for customers.
Sep 28, 2026 at 7:07 PM UTC
Investigating
We continue to work to mitigate this issue.
Sep 28, 2026 at 6:31 PM UTC
Identified
Docusign is working with third parties to unblock email delivery for customers.
Sep 28, 2026 at 6:08 PM UTC
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