High latency affecting send and sign across production environments (Incident 5741)
View the provider incident record →Current answer
DocuSign experienced a minor incident: High latency affecting send and sign across production environments (Incident 5741). Resolved on Sep 9, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA2
eSignature / NA4
eSignature / NA3
eSignature / NA1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.
Customers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.
Sep 9, 2026 at 3:49 AM UTC
Investigating
Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.
Sep 9, 2026 at 2:32 AM UTC
Investigating
We are currently investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating recent deployments to determine if a rollback is possible for mitigation.
Sep 9, 2026 at 1:52 AM UTC
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