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DocuSign Outage History

Daily provider-status observations and published incident history for DocuSign.

Operational

DocuSign is operational. Verified . Official provider source.

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81.8% of 44 verified observed days had no reported provider issue

90-Day Trend

Jul 22Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 83.3% 24 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 78 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Insight Customers Impacted by OCR Processing Issue (Incident 6027)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Insight / EU.C Insight / EU.N Insight / EU.W Insight / NA.C Insight / NA.NE Insight / NA.W Insight / NA.E
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
investigating
Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
identified
We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers. The team is actively working to restore full service as quickly as possible.
Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / NA1 eSignature / NA4 eSignature / NA3
resolved
Between 09:26 PM and 10:11 PM UTC, some customers may have experienced intermittent latency and disruption with eSign services. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Errors for templates, reports, envelope preparation and other features (Incident 5994)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / AU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have seen errors when using and managing templates, reports, envelope preparation and other features from 2026-10-16 06:08 AM UTC until 2026-10-16 06:40 AM UTC.
Errors for templates, reports, envelope preparation and other features (Incident 5932)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue.
identified
We are continuing the analysis into this issue and have swarmed additional teams to triage.
identified
We have identified a potential cause of this issue and are deploying a fix.
investigating
Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.
Failures to grant users access to CLM in account admin (Incident 5922)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / US11 CLM / EU21 CLM / NA11 CLM / EU11 CLM / NA21 CLM / S1.US CLM / S2.US CLM / US12 CLM / S1.AU CLM / S1.EU CLM / US13
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
monitoring
All deployments have completed and we are now validating mitgation via telemetry
monitoring
We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.
monitoring
We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.
investigating
Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.
Customers may experience intermittent disruption logging in and using services (Incident 5888)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / US13
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
investigating
We are continuing to investigate this issue.
investigating
We are investigating the issue.
September 2026
Some customers may experience issues with Salesforce Connect (Incident 5872)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / USFED
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Email Delivery Failures impacting customers (Incident 5861)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / EU eSignature / JP1 eSignature / NA1 eSignature / NA3 eSignature / NA4 eSignature / DEMO eSignature / AU eSignature / CA eSignature / NA2
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.
identified
We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution. Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.
identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution. Our next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.
identified
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution. Our next update will be at 2p PT / 5p ET.
identified
Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues. Our next update will be at 1p PT / 4p ET.
identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers. Our next update will be at 12p PT / 3p ET.
identified
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
identified
Mitigation steps have successfully resolved the issue for a large group of customers. We're continuing to work with third parties to resolve issues for the remaining affected customers. Our next update will be at 11a PT / 2p ET.
identified
Support teams are continuing to monitor recovery. The next update will be posted at 4pm UTC (9am PT).
identified
Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.
identified
A fix is in progress and we are continuing to monitor the results.
identified
A fix is in progress and we are continuing to monitor the results.
identified
A fix is in progress and we are monitoring the results.
identified
Support teams continue to implement a fix for this issue and we are monitoring the results.
identified
Support teams continue to work on implementing a fix to alleviate customer impact.
identified
Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.
identified
Docusign is continuing mitigation work to unblock email delivery for customers.
identified
Docusign is continuing to work to unblock email delivery for customers.
identified
Docusign is continuing to work to unblock email delivery for customers.
identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
identified
Docusign is continuing to work with third parties to unblock email delivery for customers.
identified
Docusign continues to work with third parties to unblock email delivery for customers.
investigating
We continue to work to mitigate this issue.
identified
Docusign is working with third parties to unblock email delivery for customers.
Some users were unable to preview documents (Incident 5749)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.
monitoring
Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.
identified
Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.
investigating
Support teams are engaged and currently investigating reports of customers being unable to preview documents.
High latency affecting send and sign across production environments (Incident 5741)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / NA2 eSignature / NA4 eSignature / NA3 eSignature / NA1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.
investigating
Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.
investigating
We are currently investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating recent deployments to determine if a rollback is possible for mitigation.

Legacy Incident Archive

69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Email notifications sent from custom domains may not be delivered (Incident 5106)
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating the issue.
Notification failures when utilising Outlook (Incident 5087)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.
investigating
Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.
Users may encounter errors when attempting to process envelopes (Incident 5072)
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating this issue.
Document Upload and Generation Errors (Incident 5073)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers Unable to Purchase Plans (Incident 5034)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Organization Reports May Remain in "Exporting" Status (Incident 5020)
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for the issue.
identified
Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
minor Source not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified the root cause and are executing a fix.
identified
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.
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