Errors for templates, reports, envelope preparation and other features (Incident 5932)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Errors for templates, reports, envelope preparation and other features (Incident 5932). Resolved on Oct 8, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC
Oct 8, 2026 at 4:39 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 8, 2026 at 4:17 PM UTC
Investigating
We are continuing to investigate the issue.
Oct 8, 2026 at 2:29 PM UTC
Identified
We are continuing the analysis into this issue and have swarmed additional teams to triage.
Oct 8, 2026 at 12:58 PM UTC
Identified
We have identified a potential cause of this issue and are deploying a fix.
Oct 8, 2026 at 10:27 AM UTC
Investigating
Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.
Oct 8, 2026 at 9:28 AM UTC
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