Insight Customers Impacted by OCR Processing Issue (Incident 6027)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Insight Customers Impacted by OCR Processing Issue (Incident 6027). Resolved on Oct 20, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Insight / EU.C
Insight / EU.N
Insight / EU.W
Insight / NA.C
Insight / NA.NE
Insight / NA.W
Insight / NA.E
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.
Oct 20, 2026 at 7:10 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 6:16 PM UTC
Identified
We continue to work to implement a fix for the issue.
Oct 20, 2026 at 5:47 PM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Oct 20, 2026 at 4:57 PM UTC
Investigating
Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
Oct 20, 2026 at 4:15 PM UTC
Identified
We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
The team is actively working to restore full service as quickly as possible.
The team is actively working to restore full service as quickly as possible.
Oct 20, 2026 at 3:38 PM UTC
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