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BigCommerce Outage History

Daily provider-status observations and published incident history for BigCommerce.

Operational

BigCommerce is operational. Verified . Official provider source.

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82.5% of 57 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 83.3% 30 5

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Some storefront searches returning incomplete results
minor Observed active window 1h 32m

View incident details and source

Started:

Storefront
monitoring
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Storefront Search Stability Issues for Subset of US Stores
minor Observed active window 36m

View incident details and source

Started:

Storefront
monitoring
A fix has been implemented and we are continuing to actively monitor search stability.
investigating
We are currently investigating this issue.
identified
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Storefront Search Stability Issues for Subset of US Stores
minor Observed active window 29m

View incident details and source

Started:

Storefront
monitoring
A fix has been implemented and we are continuing to actively monitor search stability.
investigating
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Аn issue with Management API requests to add products to carts
minor Observed active window 1h 5m

View incident details and source

Started:

API & Webhooks
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Slow response times on some requests
minor Observed active window 41m

View incident details and source

Started:

API & Webhooks Control Panel Storefront
investigating
Commerce engineers are investigating slow response times on some requests around product images.
QuickBooks Payments stores cannot transact
major Observed active window 3h 45m

View incident details and source

Started:

Checkout & Payment Processing
monitoring
we have deployed a fix and are monitoring the issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
Search is returning server errors for a subset of stores
minor Observed active window 2h 34m

View incident details and source

Started:

Storefront
monitoring
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Intermittent Availability Issues in Australia
minor Observed active window 3h 15m

View incident details and source

Started:

Storefront
monitoring
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
September 2026
Partial search unavailability
minor Observed active window 45m

View incident details and source

Started:

Storefront
monitoring
Search availability has returned to normal availability. We are continuing to monitor this issue.
investigating
We are continuing to investigate this issue.
investigating
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
Partial search unavailability
minor Observed active window 1h 34m

View incident details and source

Started:

Storefront
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue

Legacy Incident Archive

44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Card payment issues for Bank of New Zealand provider (3DS)
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Issues changing currency on storefronts
minor Source not attested
Last archived state: resolved
View archived record details
investigating
BigCommerce engineers are investigating this issue.
identified
BigCommerce engineers have identified the issue and are working to resolve it.
investigating
BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Some exports stalling
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Meta Outage Causing Disruption to Meta CAPI Integrations
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
investigating
Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
investigating
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Storefront availability Issues
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and we are working on a fix.
investigating
BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
May 2026
Merchants are unable to completely disable B2B for store
major Source not attested
Last archived state: resolved
View archived record details
investigating
Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.
Availability Issues
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
B2B outbound email delivery issue
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
Missing Data in Analytics Reports
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
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