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82.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some storefront searches returning incomplete results
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Storefront Search Stability Issues for Subset of US Stores
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
investigating
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
Increase in 401 status responses to Storefront GraphQL API
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
identified
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
March 2026
Issue with Catalysts/Makeswift builder
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.
identified
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
investigating
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Issue with new quotes in B2B edition
minorSource not attested
Last archived state: resolved
View archived record details
identified
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
