Storefront Search Stability Issues for Subset of US Stores
View the provider incident record →Current answer
BigCommerce experienced a minor incident: Storefront Search Stability Issues for Subset of US Stores. ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
Storefront
Incident Timeline
Monitoring
A fix has been implemented and we are continuing to actively monitor search stability.
Oct 14, 2026 at 9:15 AM UTC
Investigating
We are currently investigating this issue.
Oct 14, 2026 at 9:09 AM UTC
Identified
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Oct 14, 2026 at 9:08 AM UTC
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