Search is returning server errors for a subset of stores
View the provider incident record →Current answer
BigCommerce experienced a minor incident: Search is returning server errors for a subset of stores. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Storefront
Incident Timeline
Monitoring
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
Oct 5, 2026 at 5:50 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026 at 4:47 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 5, 2026 at 4:46 PM UTC
Investigating
We are currently investigating this issue.
Oct 5, 2026 at 4:45 PM UTC
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