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82.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some storefront searches returning incomplete results
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Storefront Search Stability Issues for Subset of US Stores
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
investigating
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Availability Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
identified
Commerce engineers are continuing to work on a fix for the issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
B2B Ninja quotes page appears blank
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full funct...
investigating
We are currently investigating this issue.
Custom Phone Numbers preventing Shoppers from signing up
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some pricing rules not applying as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
identified
We are continuing to apply the fix to affected stores.
identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
April 2026
Elevated Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Delayed Data in Analytics Reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Data processing delay in Analytics reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
identified
The issue has been identified and a fix has been implemented.
investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
401 Errors for Installed Applications
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
identified
BigCommerce engineers have identified the issue and are working on a fix.
investigating
We are continuing to investigate this issue.
investigating
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Elevated Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
B2B Customer Login Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers are currently investigating issues with logins for B2B customers.
