BigCommerce Outage History
Uptime record, past incidents, and downtime history for BigCommerce.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 72% | 25 | 7 |
| April 2026 | 83.3% | 30 | 5 |
| March 2026 | 87.1% | 31 | 4 |
| February 2026 | 40% | 5 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Missing Data in Analytics Reports
Started: May 21, 5:30 PM
investigating
We are continuing to investigate this issue.
May 21, 5:39 PM
investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
May 21, 5:30 PM
Availability Issues
Started: May 19, 3:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 7:53 AM
identified
We are continuing to work on a fix for this issue.
May 19, 7:28 AM
identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
May 19, 7:14 AM
identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
May 19, 6:40 AM
identified
Commerce engineers are continuing to work on a fix for the issue.
May 19, 6:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 5:48 AM
identified
We are continuing to work on a fix for this issue.
May 19, 5:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 4:44 AM
identified
We are continuing to work on a fix for this issue.
May 19, 4:19 AM
identified
The issue has been identified and a fix is being implemented.
May 19, 3:54 AM
investigating
We are continuing to investigate this issue.
May 19, 3:48 AM
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
May 19, 3:39 AM
B2B Ninja quotes page appears blank
Started: May 18, 3:41 AM
investigating
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full funct...
May 18, 3:41 AM
investigating
We are currently investigating this issue.
May 18, 3:41 AM
Custom Phone Numbers preventing Shoppers from signing up
Started: May 14, 3:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 14, 4:48 PM
identified
The issue has been identified and a fix is being implemented.
May 14, 3:54 PM
investigating
We are currently investigating this issue.
May 14, 3:12 PM
Some pricing rules not applying as expected
Started: May 1, 10:37 PM
monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 3, 10:34 PM
identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
May 2, 3:11 AM
identified
We are continuing to apply the fix to affected stores.
May 2, 1:53 AM
identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 1, 11:53 PM
investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 11:13 PM
investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 10:37 PM
April 2026
Elevated Response Times
Started: Apr 24, 2:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 24, 2:59 PM
investigating
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Apr 24, 2:41 PM
Delayed Data in Analytics Reports
Started: Apr 24, 1:07 PM
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 24, 2:38 PM
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 24, 1:32 PM
identified
The issue has been identified and a fix is being implemented.
Apr 24, 1:29 PM
investigating
We are continuing to investigate this issue.
Apr 24, 1:07 PM
investigating
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Apr 24, 1:07 PM
Data processing delay in Analytics reports
Started: Apr 23, 12:38 PM
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 23, 2:52 PM
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 23, 1:36 PM
identified
The issue has been identified and a fix has been implemented.
Apr 23, 1:35 PM
investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Apr 23, 12:38 PM
401 Errors for Installed Applications
Started: Apr 22, 11:49 AM
identified
We are continuing to work on a fix for this issue.
Apr 22, 4:04 PM
identified
We are continuing to work on a fix for this issue.
Apr 22, 2:44 PM
identified
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
Apr 22, 2:23 PM
identified
BigCommerce engineers have identified the issue and are working on a fix.
Apr 22, 12:55 PM
investigating
We are continuing to investigate this issue.
Apr 22, 11:50 AM
investigating
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Apr 22, 11:49 AM
Elevated Response Times
Started: Apr 22, 12:46 AM
monitoring
We are continuing to monitor for any further issues.
Apr 22, 12:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 12:52 AM
identified
The issue has been identified and a fix is being implemented.
Apr 22, 12:49 AM
investigating
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
Apr 22, 12:46 AM
B2B Customer Login Degraded
Started: Apr 13, 3:59 PM
investigating
Commerce engineers are currently investigating issues with logins for B2B customers.
Apr 13, 3:59 PM
PayPal Commerce Platform 3DS popup infinite loading issue
Started: Apr 9, 2:53 PM
investigating
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
Apr 9, 3:24 PM
investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
Apr 9, 2:53 PM
Increase in 401 status responses to Storefront GraphQL API
Started: Apr 3, 3:55 PM
investigating
We are currently investigating this issue.
Apr 3, 3:56 PM
identified
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
Apr 3, 3:55 PM
March 2026
Issue with Catalysts/Makeswift builder
Started: Mar 25, 5:06 PM
monitoring
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.
Mar 25, 7:46 PM
identified
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
Mar 25, 5:49 PM
investigating
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Mar 25, 5:06 PM
Issue with new quotes in B2B edition
Started: Mar 17, 11:28 AM
identified
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
Mar 17, 11:28 AM