BigCommerce Outage History
Uptime record, past incidents, and downtime history for BigCommerce.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 50% | 10 | 5 |
| June 2026 | 63.3% | 30 | 11 |
| May 2026 | 71% | 31 | 9 |
| April 2026 | 80% | 20 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 11
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Issue impacting checkout on a subset of stores
Started: Jul 9, 10:54 PM
investigating
We are continuing to investigate this issue.
Jul 9, 10:56 PM
investigating
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
Jul 9, 10:54 PM
Issues with B2B Edition
Started: Jul 6, 6:01 PM
investigating
Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.
Jul 6, 6:01 PM
Issue with B2B Edition
Started: Jul 6, 4:08 PM
investigating
Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.
Jul 6, 4:08 PM
Storefront Availability Issues for Subset of AU Stores
Started: Jul 3, 12:33 AM
monitoring
Commerce engineers have applied a fix and are monitoring the error rates
Jul 3, 12:45 AM
investigating
Commerce engineers are looking into increased error rate for subset of stores in AU.
Jul 3, 12:33 AM
June 2026
B2B Ninja Quote emails are failing to send
Started: Jun 29, 10:00 AM
monitoring
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
Jul 1, 1:12 PM
identified
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
Jul 1, 7:15 AM
identified
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
Jul 1, 1:36 AM
identified
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
Jun 30, 10:59 PM
identified
We've escalated the issue to our third party email service. We're working with them to get this resolved.
Jun 30, 6:24 PM
identified
We are continuing to work on a fix for this issue.
Jun 30, 5:50 PM
identified
The issue has been identified and a fix is being implemented.
Jun 30, 4:11 PM
investigating
We are currently investigating this issue.
Jun 30, 2:52 PM
Search issues for some merchants using custom search integrations such as Klevu
Started: Jun 24, 7:50 PM
identified
Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
Jun 24, 7:50 PM
Storefront Search Stability Issues for Subset of US Stores
Started: Jun 23, 3:50 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 4:33 PM
investigating
Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Jun 23, 3:50 PM
Meta API Latency Causing Delayed Meta CAPI Event Delivery
Started: Jun 23, 3:29 PM
monitoring
Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.
Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
Jun 23, 3:52 PM
investigating
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.
Events are continuing to process and we are not seeing data loss at this time.
Jun 23, 3:29 PM
Storefront Search Issues for Subset of AU Stores
Started: Jun 18, 10:20 PM
investigating
BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
Jun 18, 10:20 PM
Card payment issues for Bank of New Zealand provider (3DS)
Started: Jun 17, 6:25 AM
identified
The issue has been identified and a fix is being implemented.
Jun 17, 6:42 AM
investigating
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Jun 17, 6:25 AM
Issues changing currency on storefronts
Started: Jun 16, 6:57 PM
investigating
BigCommerce engineers are investigating this issue.
Jun 16, 8:02 PM
identified
BigCommerce engineers have identified the issue and are working to resolve it.
Jun 16, 7:32 PM
investigating
BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Jun 16, 6:57 PM
Some exports stalling
Started: Jun 16, 2:54 PM
investigating
Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Jun 16, 2:54 PM
Meta Outage Causing Disruption to Meta CAPI Integrations
Started: Jun 12, 2:58 PM
monitoring
Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
Jun 12, 3:09 PM
investigating
Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Jun 12, 2:58 PM
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Started: Jun 10, 7:53 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 11, 1:30 AM
identified
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
Jun 11, 12:16 AM
investigating
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Jun 10, 7:53 PM
Storefront availability Issues
Started: Jun 7, 10:55 PM
identified
The issue has been identified and we are working on a fix.
Jun 7, 11:46 PM
investigating
BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
Jun 7, 10:55 PM
May 2026
Merchants are unable to completely disable B2B for store
Started: May 28, 6:58 PM
investigating
Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.
May 28, 6:58 PM
Availability Issues
Started: May 28, 7:14 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 28, 7:16 AM
identified
The issue has been identified and a fix is being implemented.
May 28, 7:16 AM
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
May 28, 7:14 AM
B2B outbound email delivery issue
Started: May 27, 11:52 PM
identified
The issue has been identified and a fix is being implemented.
May 28, 12:06 AM
investigating
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
May 27, 11:52 PM
Missing Data in Analytics Reports
Started: May 21, 5:30 PM
investigating
We are continuing to investigate this issue.
May 21, 5:39 PM
investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
May 21, 5:30 PM
Availability Issues
Started: May 19, 3:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 7:53 AM
identified
We are continuing to work on a fix for this issue.
May 19, 7:28 AM
identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
May 19, 7:14 AM
identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
May 19, 6:40 AM
identified
Commerce engineers are continuing to work on a fix for the issue.
May 19, 6:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 5:48 AM
identified
We are continuing to work on a fix for this issue.
May 19, 5:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 4:44 AM
identified
We are continuing to work on a fix for this issue.
May 19, 4:19 AM
identified
The issue has been identified and a fix is being implemented.
May 19, 3:54 AM
investigating
We are continuing to investigate this issue.
May 19, 3:48 AM
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
May 19, 3:39 AM
B2B Ninja quotes page appears blank
Started: May 18, 3:41 AM
investigating
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full funct...
May 18, 3:41 AM
investigating
We are currently investigating this issue.
May 18, 3:41 AM
Custom Phone Numbers preventing Shoppers from signing up
Started: May 14, 3:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 14, 4:48 PM
identified
The issue has been identified and a fix is being implemented.
May 14, 3:54 PM
investigating
We are currently investigating this issue.
May 14, 3:12 PM
Some pricing rules not applying as expected
Started: May 1, 10:37 PM
monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 3, 10:34 PM
identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
May 2, 3:11 AM
identified
We are continuing to apply the fix to affected stores.
May 2, 1:53 AM
identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
May 1, 11:53 PM
investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 11:13 PM
investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
May 1, 10:37 PM
April 2026
Elevated Response Times
Started: Apr 24, 2:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 24, 2:59 PM
investigating
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Apr 24, 2:41 PM
Delayed Data in Analytics Reports
Started: Apr 24, 1:07 PM
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 24, 2:38 PM
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 24, 1:32 PM
identified
The issue has been identified and a fix is being implemented.
Apr 24, 1:29 PM
investigating
We are continuing to investigate this issue.
Apr 24, 1:07 PM
investigating
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Apr 24, 1:07 PM
Data processing delay in Analytics reports
Started: Apr 23, 12:38 PM
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Apr 23, 2:52 PM
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Apr 23, 1:36 PM
identified
The issue has been identified and a fix has been implemented.
Apr 23, 1:35 PM
investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Apr 23, 12:38 PM
401 Errors for Installed Applications
Started: Apr 22, 11:49 AM
identified
We are continuing to work on a fix for this issue.
Apr 22, 4:04 PM
identified
We are continuing to work on a fix for this issue.
Apr 22, 2:44 PM
identified
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
Apr 22, 2:23 PM
identified
BigCommerce engineers have identified the issue and are working on a fix.
Apr 22, 12:55 PM
investigating
We are continuing to investigate this issue.
Apr 22, 11:50 AM
investigating
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Apr 22, 11:49 AM
Elevated Response Times
Started: Apr 22, 12:46 AM
monitoring
We are continuing to monitor for any further issues.
Apr 22, 12:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 12:52 AM
identified
The issue has been identified and a fix is being implemented.
Apr 22, 12:49 AM
investigating
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
Apr 22, 12:46 AM
B2B Customer Login Degraded
Started: Apr 13, 3:59 PM
investigating
Commerce engineers are currently investigating issues with logins for B2B customers.
Apr 13, 3:59 PM
PayPal Commerce Platform 3DS popup infinite loading issue
Started: Apr 9, 2:53 PM
investigating
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
Apr 9, 3:24 PM
investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
Apr 9, 2:53 PM
Increase in 401 status responses to Storefront GraphQL API
Started: Apr 3, 3:55 PM
investigating
We are currently investigating this issue.
Apr 3, 3:56 PM
identified
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
Apr 3, 3:55 PM
March 2026
Issue with Catalysts/Makeswift builder
Started: Mar 25, 5:06 PM
monitoring
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.
Mar 25, 7:46 PM
identified
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
Mar 25, 5:49 PM
investigating
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Mar 25, 5:06 PM
Issue with new quotes in B2B edition
Started: Mar 17, 11:28 AM
identified
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
Mar 17, 11:28 AM