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82.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some storefront searches returning incomplete results
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
identified
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Storefront Search Stability Issues for Subset of US Stores
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
investigating
Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Availability Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
Issue impacting checkout on a subset of stores
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the result.
identified
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
investigating
We are continuing to investigate this issue.
investigating
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
Issues with B2B Edition
Source not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers were alerted to an issue with B2B Edition from 17:41 to 17:49 UTC. Commerce engineers are investigating the root cause but for now the issue has been resolved.
Issue with B2B Edition
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers were alerted to an issue with B2B Edition and are currently investigating. We will provide updates as they become available.
Storefront Availability Issues for Subset of AU Stores
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Commerce engineers have applied a fix and are monitoring the error rates
investigating
Commerce engineers are looking into increased error rate for subset of stores in AU.
June 2026
B2B Ninja Quote emails are failing to send
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
identified
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
identified
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
identified
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
identified
We've escalated the issue to our third party email service. We're working with them to get this resolved.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Search issues for some merchants using custom search integrations such as Klevu
minorSource not attested
Last archived state: resolved
View archived record details
identified
Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
Storefront Search Stability Issues for Subset of US Stores
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Meta API Latency Causing Delayed Meta CAPI Event Delivery
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.
Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
investigating
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.
Events are continuing to process and we are not seeing data loss at this time.
Storefront Search Issues for Subset of AU Stores
majorSource not attested
Last archived state: resolved
View archived record details
investigating
BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
