Current answer
BigCommerce experienced a minor incident: Partial search unavailability. ServiceAlert observed recovery on Sep 27, 2026.
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Incident Lifecycle
Affected Components
Storefront
Incident Timeline
Monitoring
Search availability has returned to normal availability. We are continuing to monitor this issue.
Sep 27, 2026 at 5:49 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 27, 2026 at 5:48 PM UTC
Investigating
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
Sep 27, 2026 at 5:19 PM UTC
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