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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)
HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.
identified
HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.
investigating
We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.
ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
AU: Customers are experiencing errors when using Activity Statement Prefill
The ATO have implemented a fix and we are currently monitoring the results.
identified
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
identified
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.
investigating
We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.
AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
The ATO has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time.
We are monitoring ATO for updates and we'll update you as soon as we can.
HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
Global: Invoice Emails - some invoice, quote and statement emails may be delayed
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.
August 2026
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Our team has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
The ATO has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax.
This is our top priority and we will update you as soon as we can.
UK: Tax - Errors and slowness with MTD ITSA and VAT
We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
AU: Batch Payments - some customers may be unable to process batch payments in Xero.
minorSource not attested
Last archived state: resolved
View archived record details
Invoicing, Bills & Quotes
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.
We have identified what is causing this issue and are releasing a fix.
This is our top priority and we will update you as soon as we can.
July 2026
Global: Xero - some customers may be experiencing issues in Xero
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
investigating
We are continuing to investigate this issue.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Invoicing - Some customers are experiencing errors or slowness when accessing Invoicing in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Global: Payroll - some customers may be experiencing errors when accessing Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
EMEA : Some open banking customers unable to create or manually renew bank feeds
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds.
Customers may also experience delays on any imported transactions.
This is our top priority and we will update you as soon as we can.
<b>Status Last Reviewed:</b> 13:58 UTC
June 2026
Global: Bank Reconciliation - some customers are expecting an issue with reconciling
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.
Global: Xero - Some customers experienced errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This has now resolved but we are monitoring the situation closely.
