AU: Customers are experiencing errors when using Activity Statement Prefill
View the provider incident record →Current answer
Xero experienced a minor incident: AU: Customers are experiencing errors when using Activity Statement Prefill. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Tax Reporting - BAS, TPAR
Incident Timeline
Monitoring
The ATO have implemented a fix and we are currently monitoring the results.
Sep 8, 2026 at 6:41 AM UTC
Identified
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
Sep 8, 2026 at 3:58 AM UTC
Identified
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
Sep 7, 2026 at 11:46 PM UTC
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