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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Xero Platform and SettingsInvoicing, Bills & QuotesContacts
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
September 2026
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
The ATO has implemented a fix and we are currently monitoring the results.
identified
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)
HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.
investigating
We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed they are investigating.
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
Salesforce has implemented a fix and we are currently monitoring the results.
investigating
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform.
Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
investigating
We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.
Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
AU: Batch Payments - some customers may be unable to process batch payments in Xero.
minorSource not attested
Last archived state: resolved
View archived record details
Invoicing, Bills & Quotes
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.
We have identified what is causing this issue and are releasing a fix.
This is our top priority and we will update you as soon as we can.
July 2026
Global: Xero - some customers may be experiencing issues in Xero
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
investigating
We are continuing to investigate this issue.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Invoicing - Some customers are experiencing errors or slowness when accessing Invoicing in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Global: Payroll - some customers may be experiencing errors when accessing Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
EMEA : Some open banking customers unable to create or manually renew bank feeds
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds.
Customers may also experience delays on any imported transactions.
This is our top priority and we will update you as soon as we can.
<b>Status Last Reviewed:</b> 13:58 UTC
June 2026
Global: Bank Reconciliation - some customers are expecting an issue with reconciling
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.
Global: Xero - Some customers experienced errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This has now resolved but we are monitoring the situation closely.
