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Xero Outage History

Uptime record, past incidents, and downtime history for Xero.

Checking current status...
68.1% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 48% 25 13
April 2026 83.3% 30 5
March 2026 71% 31 9
February 2026 60% 5 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.
minor

Started: May 22, 4:08 AM

monitoring
Our team has implemented a fix and we are currently monitoring the results.
May 22, 4:25 AM
investigating
We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
May 22, 4:08 AM
Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
minor

Started: May 20, 1:46 AM

monitoring
Our team has implemented a fix and we are currently monitoring the results.
May 20, 1:49 AM
investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
May 20, 1:46 AM
Global: Xero - some customers would be experiencing errors when logging in.
minor

Started: May 20, 12:22 AM

monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
May 20, 12:22 AM
Global: Platform disruption resolved
major

Started: May 7, 2:20 AM

monitoring
We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
May 15, 1:21 AM
monitoring
Xero continues to be stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
May 12, 7:59 AM
monitoring
Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
May 11, 11:30 AM
monitoring
We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
May 11, 11:07 AM
monitoring
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
May 11, 10:12 AM
monitoring
We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
May 11, 9:31 AM
monitoring
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time.
May 11, 12:37 AM
investigating
We are continuing to investigate this issue, and our teams are reporting some recovery of our systems.
May 10, 11:59 PM
investigating
We are continuing to investigate this issue.
May 10, 11:48 PM
investigating
We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
May 10, 11:09 PM
monitoring
We've resolved the issue experienced by a small section of customers when navigating Xero. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
May 8, 1:21 PM
monitoring
We're aware that a smaller section of customers are experiencing issues navigating Xero following the third-party hardware issue with AWS that impacted our platform. We're investigating this with urgency.
May 8, 11:49 AM
monitoring
Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
May 8, 7:46 AM
monitoring
Our technical teams have implemented a fix following a third-party hardware issue with AWS that impacted our platform. Customers should now be able to use Xero without issue. We'll be closely monitoring performance over the next 48 hours and throughout next week.
May 8, 3:47 AM
identified
We're aware some customers are experiencing errors when logging in or navigating areas of Xero. This is not related to the recent platform issues which remain on track. The current issue relates to a third-party hardware incident that has impacted us. We are working closely with them to resolve this as soon as possible and will provide further updates as we have them. We apologise for the continued disruption.
May 8, 1:05 AM
investigating
We are continuing to investigate this issue.
May 8, 12:05 AM
investigating
We are aware that customers trying to navigate in Xero are experiencing some errors. Our team is investigating this with urgency. We will provide further updates as soon as we have more information.
May 7, 11:49 PM
monitoring
We apologise for the disruption this week. This is complex work and we are being deliberate to avoid further issues downstream. Improvements have been deployed overnight and we are continuing to monitor closely for any further issues. Thank you for your patience as we work through this fix.
May 7, 10:01 PM
monitoring
We are continuing to monitor for any further issues.
May 7, 6:43 AM
monitoring
We've implemented a fix and customers should now be able to log in to Xero. We're continuing to monitor the situation. We apologise for the inconvenience this disruption may have caused and genuinely appreciate your patience.
May 7, 2:20 AM
investigating
We are aware that customers trying to navigate in Xero are experiencing an error. Our team is investigating this with urgency.
May 7, 1:39 AM
monitoring
Our team has implemented a fix and we are currently monitoring the results.
May 7, 1:03 AM
identified
We are aware customers trying to use Xero are experiencing errors. Our team is investigating this with urgency.
May 7, 12:33 AM
Global: Xero - some customers may be experiencing issues in Xero
minor

Started: May 6, 9:30 AM

monitoring
Our team has implemented a fix and we are currently monitoring the results.
May 6, 10:08 AM
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
May 6, 9:30 AM
Global: Xero- some customers may be experiencing issues in Xero
major

Started: May 6, 3:54 AM

identified
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
May 6, 3:56 AM
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
May 6, 3:54 AM
Global: Xero - some customers may be experiencing errors in Xero
major

Started: May 5, 9:12 PM

monitoring
Our team has implemented a fix and we are currently monitoring the results.
May 5, 9:19 PM
identified
We have identified what is impacting customers trying to navigate and use Xero This is our top priority and we will update you as soon as we can.
May 5, 9:12 PM
April 2026
Global: Xero - Customers are experiencing issues accessing Xero
critical

Started: Apr 29, 5:32 AM

investigating
We are aware customers trying to access Xero are experiencing errors. Our team is investigating this with urgency.
Apr 29, 5:32 AM
Global: Xero - Some customers may be experiencing slowness and errors across Xero
minor

Started: Apr 24, 11:00 PM

investigating
We are aware some customers trying to navigate Xero are experiencing intermittent slowness and errors. Our team is investigating this with urgency.
Apr 24, 11:00 PM
Global: Hubdoc - Errors and performance issues
major

Started: Apr 16, 9:29 AM

investigating
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
Apr 16, 9:29 AM
AU: Tax - Some customers are experiencing an issue accessing tax returns.
minor

Started: Apr 14, 11:20 PM

monitoring
Our team has implemented a fix and we are currently monitoring the results.
Apr 14, 11:37 PM
identified
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
Apr 14, 11:24 PM
investigating
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
Apr 14, 11:20 PM
Global: Xero - Some users are experiencing errors across Xero
minor

Started: Apr 7, 9:17 AM

investigating
We are aware some customers are experiencing errors across Xero. Our team is investigating this with urgency.
Apr 7, 9:17 AM
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