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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
June 2026
AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
monitoring
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
identified
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
AU: Batch Payments - some customers may be unable to process batch payments in Xero.
minorSource not attested
Last archived state: resolved
View archived record details
Invoicing, Bills & Quotes
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.
We have identified what is causing this issue and are releasing a fix.
This is our top priority and we will update you as soon as we can.
July 2026
Global: Xero - some customers may be experiencing issues in Xero
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
investigating
We are continuing to investigate this issue.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQ
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
Global: Invoicing - Some customers are experiencing errors or slowness when accessing Invoicing in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Global: Payroll - some customers may be experiencing errors when accessing Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
EMEA : Some open banking customers unable to create or manually renew bank feeds
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds.
Customers may also experience delays on any imported transactions.
This is our top priority and we will update you as soon as we can.
<b>Status Last Reviewed:</b> 13:58 UTC
June 2026
Global: Bank Reconciliation - some customers are expecting an issue with reconciling
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.
Global: Xero - Some customers experienced errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This has now resolved but we are monitoring the situation closely.
