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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)
HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.
identified
HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.
investigating
We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.
ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
AU: Customers are experiencing errors when using Activity Statement Prefill
The ATO have implemented a fix and we are currently monitoring the results.
identified
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
identified
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.
investigating
We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.
AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
The ATO has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time.
We are monitoring ATO for updates and we'll update you as soon as we can.
HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
Global: Invoice Emails - some invoice, quote and statement emails may be delayed
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.
August 2026
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Our team has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
The ATO has implemented a fix and we are currently monitoring the results.
identified
We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax.
This is our top priority and we will update you as soon as we can.
UK: Tax - Errors and slowness with MTD ITSA and VAT
We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
Global: Errors when using Xero
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now.
This is our top priority and we will update you as soon as we can.
investigating
We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.
Global: Reporting - Errors loading reports
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
Global: Xero - Some customers would have experienced errors in Xero
Source not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 09:00-09:10am UTC. This was due to a networking issues which has now resolved. We apologise for any inconvenience caused.
Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is preventing our customers trying to access invoicing in Xero.
This is our top priority and we will update you as soon as we can.
Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
May 2026
Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Global: Xero - some customers would be experiencing errors when logging in.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
