Looking for an update now? Check the current status, or follow Xero for future changes.
57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Xero Platform and SettingsInvoicing, Bills & QuotesContacts
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
September 2026
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
The ATO has implemented a fix and we are currently monitoring the results.
identified
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)
HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.
investigating
We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed they are investigating.
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
Salesforce has implemented a fix and we are currently monitoring the results.
investigating
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform.
Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
investigating
We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.
Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
Global: Errors when using Xero
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now.
This is our top priority and we will update you as soon as we can.
investigating
We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.
Global: Reporting - Errors loading reports
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
Global: Xero - Some customers would have experienced errors in Xero
Source not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 09:00-09:10am UTC. This was due to a networking issues which has now resolved. We apologise for any inconvenience caused.
Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is preventing our customers trying to access invoicing in Xero.
This is our top priority and we will update you as soon as we can.
Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
investigating
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
May 2026
Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Global: Xero - some customers would be experiencing errors when logging in.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
Global: Xero - some customers may be experiencing issues in Xero
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
