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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating an issue affecting a subset of customers in the USA. The issue is preventing several automated processes from completing as expected, including:
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We appreciate your patience and we will let you know as this issue is resolved.
investigating
We have identified an issue preventing UKI customers from publishing documents after uploading them within Sage HR (UK).
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is now performing as expected. Any new backups trigged will perform as expected. If you have triggered any backup before the issue was resolved you will need to wait until it times out.
Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We identified that backups became stuck in progress and never finished. Impacting customers in the UK and Ireland using Sage 200 Standard UK and Sage 200 Professional who were manually creating backups.
The issue is now resolved and we are currently closely monitoring.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We identified an issue where customers globally are seeing unexpected behaviour after posting landed costs allocations. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FRSage.com WebsitesSage.com WebsitesSage.com WebsitesSage.com WebsitesSage IDSage Business Cloud Accounting ZASage Business Cloud Payroll ProfessionalSage Business Cloud Payroll South AfricaSage IDSage IDSage.com WebsitesSage IDSage ACSSage IDSage PASage SFD
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
identified
Third-Party Microsoft continues to investigate the issue on their side.
identified
Due to a global Microsoft issue, customers in France that use CDM (Ciel Donnes Mobiles) are experiencing intermittent issues logging in, and will be eventually logged out.
All other products globally are functioning as normal, however employees of customers that use e-mail to receive the 2FA codes, and have any form of Microsoft email client, will not be able to log in to their Sage products. Password resets and sign up actions will also be affected if customers use any Microsoft email client.
Customers using alternative email providers won't be impacted, as won't be users which sessions haven't expired.
The list of products for which we have received customer reports so far include but it's not limited to:
- Ciel Donnes Mobiles
- Sage Apollo
- SBC Payroll Proffesional Self-Service ZA
- VIP Self-Service
- SBC Payroll ZA
- SBC Accounting ZA
- Sage HR
- Sage.com (specifically customer signups)
Microsoft is currently investigating.
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En raison d'un incident mondial chez Microsoft, les clients en France utilisant CDM (Ciel Données Mobiles) rencontrent des difficultés intermittentes pour se connecter et risquent d'être déconnectés de leur session.
Tous les autres produits fonctionnent normalement à l'échelle mondiale. Toutefois, les utilisateurs qui reçoivent leurs codes d'authentification à deux facteurs (2FA) par e-mail et qui utilisent un service de messagerie Microsoft ne seront pas en mesure de se connecter à leurs produits Sage. Les procédures de réinitialisation de mot de passe ainsi que les inscriptions seront également affectées si les clients utilisent une messagerie Microsoft.
Les clients ayant recours à d'autres fournisseurs de messagerie ne sont pas concernés ; de même, les utilisateurs dont la session est toujours active ne subiront aucune perturbation.
La liste des produits pour lesquels nous avons reçu des signalements de la part de nos clients comprend, sans s'y limiter :
- Ciel Données Mobiles
- Sage Apollo
- Sage.com (plus précisément pour les inscriptions de clients)
Microsoft mène actuellement une enquête.
investigating
Due to the global Microsoft issue that has been widely communicated, a subset of customers globally who receive their authentication codes via email and have Microsoft email clients will be prevented from accessing their products or services.
Specifically for some customers in France using Ciel Données Mobiles (FR), they will experience intermittent connection issues when trying to access their data.
Microsoft is currently investigating. We appreciate your patience and we will let you know as soon as the issue is resolved.
---------------------------------------------
En raison du problème mondial de Microsoft qui a été largement communiqué, un sous-ensemble de clients dans le monde qui reçoivent leurs codes d'authentification par courrier électronique ne pourront pas accéder à leurs produits ou services.
Spécifiquement pour certains clients en France utilisant Ciel Données Mobiles (FR), ils rencontreront des problèmes de connexion intermittents lorsqu'ils tenteront d'accéder à leurs données.
Microsoft, mène actuellement des investigations. Nous apprécions votre patience et nous vous informerons dès que le problème sera résolu.
investigating
Microsoft, mène actuellement des investigations.
En raison du problème mondial affectant Microsoft, dont il a été largement fait état, certains clients en France utilisant Ciel Données Mobiles (FR) peuvent rencontrer des difficultés de connexion intermittentes lorsqu'ils tentent d'accéder à leurs données. Nous vous remercions de votre patience et vous informerons dès que le problème sera résolu.
----------------------------------------------
Due the global Microsoft issue that has been widely communicated, some customers in France using Ciel Données Mobiles (FR) will experience intermittent connection issues when trying to access their data. We appreciate your patience and we will let you know as soon as the issue is resolved.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (NA) - Partial Outage
We have identified an issue affecting customers in Canada who are attempting to use the "Take Card Payment" functionality on sales invoices. Affected customers may see a "500 Internal Server Error" message.
We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.
-----------------------------------------
Nous avons identifié un problème affectant les clients au Canada qui tentent d’utiliser la fonctionnalité "Accepter un paiement par carte" sur les factures de vente. Les clients concernés peuvent voir s’afficher le message d’erreur "500 Internal Server Error".
Nous travaillons à résoudre ce problème et fournirons une mise à jour dès que possible. Merci de votre patience.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We appreciate your patience and we will let you know as this issue is resolved.
The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
identified
Sage 50 Cloud (US) Cloud continues to work as expected and we are closely monitoring to prevent an occurrence.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We apologize for any inconvenience this might cause.
monitoring
The Sage 50 Cloud (US) service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to work on a fix for Sage 50 US, both Cloud and Desktop versions.
identified
We appreciate your patience and we will let you know as this issue is resolved.
identified
We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in the US from accessing both the Cloud and Desktop application. We are currently working on a fix for this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue where customers accessing the Commerce Journeys portion of the Sage.co Websites will experience performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI)Sage for Accountants
monitoring
The maintenance mode has been removed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
SBC Accounting UKI has been put in Maintenance mode while we are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing SBC Accounting UKI customers via Sage for Accountants from carrying out various actions: clicking on customers tab or supplier list, uploading attachments to invoices. Affected customers are receiving a “Sorry about this” error message. All other product functionality is working as expected.
We are investigating the cause of this error.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Azuneed - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Connected Services - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC FPS Submissions - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below:
Sage 50 Payroll
Sage Business Cloud Payroll
Customers are presented with “not been possible to connect to mailbox” error when attempting to submit.
We are engaged with third-party, HMRC and waiting for updates.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
A fix has been applied and customers can log in using the Android version of the application.
We currently are working on fixing the iOS version.
The webversion continues to be available and accessible.
identified
Our teams continue to investigate the cause of the issue as a priority.
We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
investigating
We continue to investigate the cause of the issue.
As a workaround please access the service using a web browser.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers.
We are investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where customers are presented with a blank screen when accessing the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème.
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The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...
identified
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème.
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We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
monitoring
Le problème lié à l’envoi des factures a été résolu.
Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service.
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The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Le problème lié aux onboardings est désormais résolu.
Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures.
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The issue with the onboardings is now resolved.
We continue to investigate the issue related to sending invoices.
identified
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
-------------------------------------------------
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
identified
Nous continuons d’enquêter sur la cause des problèmes.
Nous vous remercions de votre patience pendant que nous poursuivons nos investigations.
--------------------------------------------------
We continue to investigate the cause of the issues
We appreciate your patience while we continue to investigate.
identified
Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer.
------------------------------------------------
We continue to investigate both issues, we apologise for any inconvenience this might cause.
identified
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique :
Certaines factures envoyées par des clients en France ne sont pas livrées avec succès.
Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique.
Nous sommes actuellement en cours d’investigation.
La liste des produits affectés par ce problème est la suivante :
Sage Active
Sage FRP 1000 (FR)
Sage FRP 1000 (FR) Pa...
