Current answer
Sage experienced a major incident: Sage 50 (US) - Partial Outage. The last provider record was marked Identified; its current state cannot be verified.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Sage 50
Incident Timeline
Identified
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We appreciate your patience and we will let you know as this issue is resolved.
The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
We appreciate your patience and we will let you know as this issue is resolved.
The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
Nov 13, 2026 at 8:59 PM UTC
Identified
Sage 50 Cloud (US) Cloud continues to work as expected and we are closely monitoring to prevent an occurrence.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We apologize for any inconvenience this might cause.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We apologize for any inconvenience this might cause.
Nov 12, 2026 at 4:30 PM UTC
Monitoring
The Sage 50 Cloud (US) service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 12, 2026 at 4:12 PM UTC
Identified
We are continuing to work on a fix for Sage 50 US, both Cloud and Desktop versions.
Nov 12, 2026 at 2:10 PM UTC
Identified
We appreciate your patience and we will let you know as this issue is resolved.
Nov 12, 2026 at 1:54 PM UTC
Identified
We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.
Nov 11, 2026 at 4:57 PM UTC
Identified
We have identified an issue preventing customers in the US from accessing both the Cloud and Desktop application. We are currently working on a fix for this issue.
Nov 11, 2026 at 2:46 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 11, 2026 at 2:28 PM UTC
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