Current answer
Sage experienced a major incident: Sage Business Cloud Accounting (UKI) - Major Outage. ServiceAlert observed recovery on Nov 10, 2026.
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Incident Lifecycle
Affected Components
Sage Business Cloud Accounting (UKI)
Sage for Accountants
Incident Timeline
Monitoring
The maintenance mode has been removed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 10, 2026 at 12:51 PM UTC
Investigating
SBC Accounting UKI has been put in Maintenance mode while we are continuing to investigate the cause of the issue.
Nov 10, 2026 at 11:50 AM UTC
Investigating
We have identified an issue preventing SBC Accounting UKI customers via Sage for Accountants from carrying out various actions: clicking on customers tab or supplier list, uploading attachments to invoices. Affected customers are receiving a “Sorry about this” error message. All other product functionality is working as expected.
We are investigating the cause of this error.
We are investigating the cause of this error.
Nov 10, 2026 at 10:21 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 10, 2026 at 10:08 AM UTC
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