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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating an issue affecting a subset of customers in the USA. The issue is preventing several automated processes from completing as expected, including:
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We appreciate your patience and we will let you know as this issue is resolved.
investigating
We have identified an issue preventing UKI customers from publishing documents after uploading them within Sage HR (UK).
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is now performing as expected. Any new backups trigged will perform as expected. If you have triggered any backup before the issue was resolved you will need to wait until it times out.
Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We identified that backups became stuck in progress and never finished. Impacting customers in the UK and Ireland using Sage 200 Standard UK and Sage 200 Professional who were manually creating backups.
The issue is now resolved and we are currently closely monitoring.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We identified an issue where customers globally are seeing unexpected behaviour after posting landed costs allocations. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FRSage.com WebsitesSage.com WebsitesSage.com WebsitesSage.com WebsitesSage IDSage Business Cloud Accounting ZASage Business Cloud Payroll ProfessionalSage Business Cloud Payroll South AfricaSage IDSage IDSage.com WebsitesSage IDSage ACSSage IDSage PASage SFD
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
identified
Third-Party Microsoft continues to investigate the issue on their side.
identified
Due to a global Microsoft issue, customers in France that use CDM (Ciel Donnes Mobiles) are experiencing intermittent issues logging in, and will be eventually logged out.
All other products globally are functioning as normal, however employees of customers that use e-mail to receive the 2FA codes, and have any form of Microsoft email client, will not be able to log in to their Sage products. Password resets and sign up actions will also be affected if customers use any Microsoft email client.
Customers using alternative email providers won't be impacted, as won't be users which sessions haven't expired.
The list of products for which we have received customer reports so far include but it's not limited to:
- Ciel Donnes Mobiles
- Sage Apollo
- SBC Payroll Proffesional Self-Service ZA
- VIP Self-Service
- SBC Payroll ZA
- SBC Accounting ZA
- Sage HR
- Sage.com (specifically customer signups)
Microsoft is currently investigating.
-----------------------------------------------------------------
En raison d'un incident mondial chez Microsoft, les clients en France utilisant CDM (Ciel Données Mobiles) rencontrent des difficultés intermittentes pour se connecter et risquent d'être déconnectés de leur session.
Tous les autres produits fonctionnent normalement à l'échelle mondiale. Toutefois, les utilisateurs qui reçoivent leurs codes d'authentification à deux facteurs (2FA) par e-mail et qui utilisent un service de messagerie Microsoft ne seront pas en mesure de se connecter à leurs produits Sage. Les procédures de réinitialisation de mot de passe ainsi que les inscriptions seront également affectées si les clients utilisent une messagerie Microsoft.
Les clients ayant recours à d'autres fournisseurs de messagerie ne sont pas concernés ; de même, les utilisateurs dont la session est toujours active ne subiront aucune perturbation.
La liste des produits pour lesquels nous avons reçu des signalements de la part de nos clients comprend, sans s'y limiter :
- Ciel Données Mobiles
- Sage Apollo
- Sage.com (plus précisément pour les inscriptions de clients)
Microsoft mène actuellement une enquête.
investigating
Due to the global Microsoft issue that has been widely communicated, a subset of customers globally who receive their authentication codes via email and have Microsoft email clients will be prevented from accessing their products or services.
Specifically for some customers in France using Ciel Données Mobiles (FR), they will experience intermittent connection issues when trying to access their data.
Microsoft is currently investigating. We appreciate your patience and we will let you know as soon as the issue is resolved.
---------------------------------------------
En raison du problème mondial de Microsoft qui a été largement communiqué, un sous-ensemble de clients dans le monde qui reçoivent leurs codes d'authentification par courrier électronique ne pourront pas accéder à leurs produits ou services.
Spécifiquement pour certains clients en France utilisant Ciel Données Mobiles (FR), ils rencontreront des problèmes de connexion intermittents lorsqu'ils tenteront d'accéder à leurs données.
Microsoft, mène actuellement des investigations. Nous apprécions votre patience et nous vous informerons dès que le problème sera résolu.
investigating
Microsoft, mène actuellement des investigations.
En raison du problème mondial affectant Microsoft, dont il a été largement fait état, certains clients en France utilisant Ciel Données Mobiles (FR) peuvent rencontrer des difficultés de connexion intermittentes lorsqu'ils tentent d'accéder à leurs données. Nous vous remercions de votre patience et vous informerons dès que le problème sera résolu.
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Due the global Microsoft issue that has been widely communicated, some customers in France using Ciel Données Mobiles (FR) will experience intermittent connection issues when trying to access their data. We appreciate your patience and we will let you know as soon as the issue is resolved.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (NA) - Partial Outage
We have identified an issue affecting customers in Canada who are attempting to use the "Take Card Payment" functionality on sales invoices. Affected customers may see a "500 Internal Server Error" message.
We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.
-----------------------------------------
Nous avons identifié un problème affectant les clients au Canada qui tentent d’utiliser la fonctionnalité "Accepter un paiement par carte" sur les factures de vente. Les clients concernés peuvent voir s’afficher le message d’erreur "500 Internal Server Error".
Nous travaillons à résoudre ce problème et fournirons une mise à jour dès que possible. Merci de votre patience.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We appreciate your patience and we will let you know as this issue is resolved.
The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
identified
Sage 50 Cloud (US) Cloud continues to work as expected and we are closely monitoring to prevent an occurrence.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We apologize for any inconvenience this might cause.
monitoring
The Sage 50 Cloud (US) service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to work on a fix for Sage 50 US, both Cloud and Desktop versions.
identified
We appreciate your patience and we will let you know as this issue is resolved.
identified
We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in the US from accessing both the Cloud and Desktop application. We are currently working on a fix for this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue where customers accessing the Commerce Journeys portion of the Sage.co Websites will experience performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI)Sage for Accountants
monitoring
The maintenance mode has been removed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
SBC Accounting UKI has been put in Maintenance mode while we are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing SBC Accounting UKI customers via Sage for Accountants from carrying out various actions: clicking on customers tab or supplier list, uploading attachments to invoices. Affected customers are receiving a “Sorry about this” error message. All other product functionality is working as expected.
We are investigating the cause of this error.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Companies House Service (CHS) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
Companies House has confirmed that their system is now available to submit filings although they will be queued at the moment, however they have not yet started to process fillings submitted since the 10th of June.
For more information please visit the following <a href="https://www.gov.uk/government/organisations/companies-house/about/about-our-services#service-availability-and-planned-maintenance">link</a>.
identified
Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House.
We are waiting for Companies House updates.
My Sage - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers in the UK are experiencing a variety of errors when attempting to use the service.
We are currently investigating.
Sage Identity Service - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers using desktop products will need to relog in
investigating
Thank you for your patience as we work to resolve this issue.
investigating
We have identified a global issues preventing customers from accessing any product/service under Sage ID.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Invoicing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified that customers in France are experiencing delays when trying to on-board into E-Invoicing.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House.
We are waiting for Companies House updates.
Sage Inventory Planner - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Assistant - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
