Sage Outage History
Uptime record, past incidents, and downtime history for Sage.
Checking current status...
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| March 2026 | 0% | 1 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 1 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
March 2026
Sage Expense Management - Partial Outage
Started: Mar 27, 8:23 AM
investigating
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
Mar 27, 8:23 AM
HMRC secure mailbox - FYI
Started: Mar 10, 11:34 AM
identified
If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260113160420793">LINK</a>.
Mar 27, 4:29 PM
identified
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll.
If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information:
- Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS.
- Last date a successful retrieval...
Mar 10, 11:34 AM
January 2026
Sage HR - Partial Outage
Started: Jan 7, 1:55 PM
identified
While we were working on the fix and the verifications we identified further additional complexities due to policies customization.
This requires additional intervention in which we are currently working on.
We apologise for your inconvenience and we thank you for your patience.
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Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas.
Esto requiere una interv...
Mar 6, 3:23 PM
identified
Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches.
We apologise for any inconvenience this might cause.
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Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes.
Pedimos disculpas por cualquier inconveniente que esto pueda causar.
--------------------------------------...
Feb 27, 11:16 AM
identified
We continue to roll out the fix to the incorrect leaves balances to customers in small batches.
Thank you for your understanding.
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Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes.
Gracias por su comprensión.
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Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweis...
Feb 11, 4:34 PM
identified
We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days.
We appreciate your patience while we continue to work on the issue.
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Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en ...
Feb 5, 12:05 PM
identified
The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches.
We appreciate your patience while we continue to work on the issue.
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La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes.
Agradecemos su paciencia mientras seguimos trabajando en este problema.
--...
Feb 3, 3:54 PM
identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
We continue to work on the fix to update the existing incorrect leave balances.
We appreciate your patience while we continue to work on the issue.
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Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias.
Seguimo...
Jan 30, 12:20 PM
identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
The work continues on the fix to update the existing incorrect leave balances.
We apologise for any inconvenience this might cause.
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La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero.
El trabajo continúa en ...
Jan 26, 12:12 PM
identified
We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue.
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Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les solde...
Jan 21, 1:07 PM
identified
We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues.
We appreciate your patience while we continue to work on the issue.
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Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales.
Agradecemos...
Jan 19, 12:04 PM
identified
We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January.
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos p...
Jan 14, 11:34 AM
identified
We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days.
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días.
Agradecemos tu paciencia mientras seguimos trabajando en el problema.
--------------------------------------...
Jan 12, 2:36 PM
identified
We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally.
The work on the fix is progressing, and we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might cause.
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Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel ...
Jan 9, 10:24 AM
identified
We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue.
We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally.
We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might c...
Jan 8, 1:12 PM
identified
We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January.
We apologise for any inconvenience this might cause.
Jan 8, 12:21 PM
investigating
The issue for which customers are being displayed with incorrect time off balances continues to be investigated
Jan 7, 5:12 PM
investigating
We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets.
We continue to investigate the issue that results in time off balances being incorrect.
If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.
Jan 7, 1:55 PM
investigating
Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix.
Secondly, some employee time off balances are incorrect. We are investigating this issue.
We appreciate your patience as we work to resolve these issues.
Jan 6, 8:44 PM
investigating
We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.
Jan 6, 7:17 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jan 6, 6:40 PM