Sage Outage History

Uptime record, past incidents, and downtime history for Sage.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	0%	15	15
July 2026	6.5%	31	29
June 2026	0%	30	30
May 2026	0%	15	15

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026

Sage Payroll Calculator Agent - Sage Payroll Agent Tax Calc

minor

Started: Aug 14, 5:25 PM

Sage Payroll Calculator Agent

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 14, 10:09 PM

investigating

We have identified an intermittent issue in the USA preventing customers from processing payroll. Customers are being presented with an error message: "Sage 100 cannot connect to the Sage Payroll Tax Service". All other product functionalities are performing as expected. The products/services affected is: - Sage 100 US We are investigating.

Aug 14, 5:38 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 14, 5:25 PM

Sage Intacct - Partial Outage

minor

Started: Aug 13, 8:29 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 13, 8:29 PM

Sage Intacct - Technical Solutions Group

minor

Started: Aug 13, 3:38 PM

monitoring

The service continues to perform as expected, and no further issues have been observed. If you are still experiencing problems, please clear your cache and try again.

Aug 14, 4:42 PM

monitoring

We identified an intermittent issue preventing customers in the USA from reporting transactions. All other product functionalities was performing as expected. Customers were being presented with an error message: "Synchronous Smart Event execution was unsuccessful." Customer reports transactions were succeeding only after multiple retries. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 13, 3:58 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 13, 3:38 PM

MTD ITSA - Degraded Performance

minor

Started: Aug 13, 12:17 PM

monitoring

Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected. The embedded services was impacted. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 13, 12:45 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 13, 12:17 PM

Banking Service - Partial Outage

minor

Started: Aug 12, 3:53 PM

Banking Service Banking Service Banking Service Banking Service Sage Intacct Sage Intacct Sage Intacct Sage Intacct

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 14, 12:18 PM

identified

We continue to work on a solution to unblock the impacted customers. We apologise for any inconvenience this might.

Aug 13, 12:03 PM

identified

We have identified an issue preventing a subset of Sage Intacct customers from retrieving the latest bank transactions for accounts connected using Multi-Account Linking (the ability to connect multiple bank accounts simultaneously). All other product functionality is operating as expected. We are currently investigating the cause and are working on unblocking impacted customers as soon as possible

Aug 12, 4:08 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 12, 3:53 PM

Sage 50 Cloud (US) - Partial Outage

major

Started: Aug 12, 3:35 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 12, 11:53 PM

investigating

We continue to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

Aug 12, 7:00 PM

investigating

We are continuing to investigate the cause of the issue.

Aug 12, 6:11 PM

investigating

We identified an issue where customers in North American are receiving the following message: “We couldn’t connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening”. We are currently investigating.

Aug 12, 3:56 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 12, 3:35 PM

Network Services - Sales Use Tax - Degraded Performance

minor

Started: Aug 12, 9:07 AM

monitoring

We have identified that a subset of customers in North America are experiencing issues when connecting to the service. We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 12, 9:33 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 12, 9:07 AM

E-invoicing France - Degraded Performance

minor

Started: Aug 11, 12:19 PM

identified

Nous avons identifié qu’un sous-ensemble des factures soumises par des clients en France est rejeté. Les clients recevront différents messages d’erreur en fonction de la nature de l’échec. La liste des produits concernés par ce problème est la suivante : -Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct ---------------------------------------...

Aug 11, 12:56 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 11, 12:19 PM

Sage Intacct - Partial Outage

minor

Started: Aug 10, 5:52 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 10, 5:52 PM

Bank of APIs - FYI

Started: Aug 10, 1:06 PM

investigating

Due to Bank of APIs unplanned outage, we’d like to inform you that there is an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank who are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking, starting on 10th August from 09:00 BST. The products/services affected are: - Sage Business Cloud Accounting UK - Sage 50 Accounts UK - Sage Intacct UK - Sage Sole Trader - Sage 200 Standard UK - Sage 200 Professional SPC UK D...

Aug 10, 1:06 PM

Sage 50 Cloud (US) - Partial Outage

minor

Started: Aug 10, 8:35 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 10, 9:10 AM

monitoring

In order to introduced further stability measures we have scheduled a maintenance at 04:40 ET on the 10 of August that will last for 30 minutes until 05:10 ET on the 10th of August. During this scheduled period customers might require to re-enter the credentials to log in or be unable to access the services for a brief period of time. We apologise for any inconvenience this might cause.

Aug 10, 8:44 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 7, 7:43 PM

investigating

We continue to investigate the cause of the issue. If you urgently require access to your G: Drive, please reach out customers services that will be able to apply a workaround. We apologise for any inconvenience this might cause.

Aug 6, 12:21 PM

investigating

We continue to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Aug 5, 7:09 PM

investigating

We are continuing to investigate the cause of the issue.

Aug 5, 5:02 PM

investigating

We have identified an issue preventing customers in the US from accessing their G drive. We are currently investigating.

Aug 5, 2:44 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 5, 2:14 PM

AutoEntry - AccountsPrep

minor

Started: Aug 7, 10:52 PM

AutoEntry

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 10, 3:22 PM

identified

We have identified the cause of the issue and we are working on a fix.

Aug 10, 7:56 AM

investigating

We have identified an issue causing incorrect income tax values to be displayed for UK customers when using the service. We are currently investigating.

Aug 7, 11:03 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 7, 10:52 PM

Sage Intacct - Degraded Performance

minor

Started: Aug 7, 3:39 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 7, 4:56 PM

investigating

We identified an issue where customers in the USA are experiencing slowness when using the demo functionality. We are currently investigating.

Aug 7, 3:39 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 7, 3:26 PM

Banking Service - Partial Outage

minor

Started: Aug 7, 1:14 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 7, 3:12 PM

investigating

We have identified an issue preventing UK customers from onboarding and reauthenticating Monzo Business bank accounts. The product/service affected is: - Sage Sole Trader We are currently investigating.

Aug 7, 1:41 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 7, 1:14 PM

Sage X3 Cloud - Major Outage

major

Started: Aug 7, 9:08 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 7, 12:20 PM

identified

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Aug 7, 10:56 AM

investigating

We have identified an issue preventing customers in the UK and North America from logging in to Sage X3. Customers are presented with “This page isn’t working” error message. We are currently investigating.

Aug 7, 9:38 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 7, 9:08 AM

Sage Intacct - Partial Outage

minor

Started: Aug 6, 4:33 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 6, 4:33 PM

Brightpearl - Partial Outage

minor

Started: Aug 3, 3:52 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 3, 4:41 PM

investigating

We have identify a global issue preventing customers from creating or modifying sales orders. Customers are being presented with a message: "Error 403". All other product functionalities are performing as expected. We are currently investigating.

Aug 3, 4:02 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 3, 3:52 PM

Webchat Functionality - Partial Outage

minor

Started: Aug 3, 3:13 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 3, 5:08 PM

identified

We identified an issue preventing Sage Customer Support from both sending and receiving webchat messages to and from our customers globally when using the products listed below: -Sage HR -AutoEntry -GoProposal -Sage Earth -Sage Inventory Planner -Futrli -Sage Business Cloud Payroll International (ZA) -Sage Business Cloud Payroll International (CA) All other product functionality is working as expected. We are engaged with our webchat third-party provider, and waiting for updates.

Aug 3, 3:25 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 3, 3:13 PM

Banking Service - Degraded Performance

minor

Started: Aug 3, 1:10 PM

identified

Our third-party AccessPay has informed us that they are undergoing an emergency maintenance which may cause delays in transaction processing for customers in the UK,US and Canada. We are engaged and working with AccessPay to resolve the issue. The affected service/product is: - Sage Intacct

Aug 3, 1:46 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 3, 1:10 PM

Sage Inventory Planner - Partial Outage

major

Started: Aug 3, 10:02 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 3, 10:02 AM

July 2026

E-invoicing France - Degraded Performance

minor

Started: Jul 31, 8:16 AM

monitoring

The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.

Aug 3, 3:40 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service

Jul 31, 3:09 PM

investigating

We have identified that customers in France are experiencing intermittent issues on E-reporting submissions and invoicing. We are currently investigating.

Jul 31, 8:36 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 31, 8:16 AM

Sage Intacct - Partial Outage

minor

Started: Jul 30, 4:13 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 30, 4:13 PM

Sage RTX (EU) - Partial Outage

minor

Started: Jul 30, 9:52 AM

identified

We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: - Sage RTX (EU) - Sage Business Cloud Payroll We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.

Jul 30, 10:12 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 30, 9:52 AM

Sage Intacct - Degraded Performance

minor

Started: Jul 27, 12:59 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 27, 12:59 PM

Banking Service - Partial Outage

minor

Started: Jul 27, 10:38 AM

identified

We are continuing to actively work on a fix. Thank you for your patience as we work to resolve this issue.

Jul 28, 3:58 PM

identified

While we continue to actively work on a fix, customers may experience delays in receiving bank transactions for Open Banking. We appreciate your patience as we work to resolve this issue.

Jul 28, 9:24 AM

identified

We have identified the cause of the issue, and we are working on a fix. Thank you for your understanding as we work to resolve this issue.

Jul 27, 3:53 PM

investigating

We have identified an issue where customers globally using Open Banking are experiencing duplicate bank transactions. The products/services affected are: Sage 200 Accounts SBC Accounting (ZA) Sage 100 (FR) Sage 300 Accounts Sage Intacct Sage 50 Accounts (CA) Sage 50 Accounts (UKI) Sage One Sage 50 Accounts (US) Sage Sole Trader We are currently investigating.

Jul 27, 11:06 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 27, 10:38 AM

Sage Cloud Enablement - Major Outage

major

Started: Jul 23, 4:26 PM

monitoring

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Jul 23, 6:51 PM

identified

We have identified an issue preventing new customers to use their new product listed below and from doing any changes to existing entitlements.. We are working on a fix. The products/services affected are: -Sage 50 Cloud US -Sage 50 Cloud CA -Sage 50 Cloud FR -Sage 50 Cloud UKI -Connected Bridge Service -Organisation Service -Sage HR Suite - (DE) -Sage CoPilot (UKI) -Sage 100 (DE) -Sage HR Suite - (CA) -Sage 50 (DE) -Sage 50 for Accounts (CA) -Sage HR Suite - (US) -Sage 50 - Sage Expense (UKI...

Jul 23, 4:26 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 23, 4:01 PM

AutoEntry - StatemenRec

minor

Started: Jul 23, 1:04 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 29, 4:06 PM

identified

Thank you for your understanding as we work to resolve this issue.

Jul 28, 3:35 PM

investigating

We have identified an issue preventing customers in the UK from submitting the MTD (Making Tax Digital) to the British Revenue, HMRC. All other product functionalities are performing as expected. Thank you for your patience as we work to resolve this issue.

Jul 23, 1:18 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 23, 1:04 PM

Brightpearl - Partial Outage

minor

Started: Jul 23, 10:44 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 23, 11:39 AM

investigating

We identified an issue causing slowness for customers in North America when navigating the service. There is also the potential for delays in order processing. We are currently investigating.

Jul 23, 11:00 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 23, 10:44 AM

Sage Business Cloud Accounting (UKI) - Degraded Performance

Started: Jul 21, 11:43 AM

identified

The rollout of the fix is ongoing, and we are actively monitoring the service. We appreciate your patience as we work toward full resolution. For urgent assistance, please contact our Customer Services team.

Aug 5, 3:55 PM

identified

The rollout of the fix is continuing, and we are actively monitoring the service. If you require urgent assistance, please contact our Customer Services team. We appreciate your patience as we work to resolve this issue.

Aug 3, 3:51 PM

identified

We are continuing the rollout of a fix and continue to closely monitor the service. Thank you for your patience. If you require urgent assistance, please contact our Customer Services team.

Jul 31, 3:46 PM

identified

We are continuing to roll out a fix. Thank you for your patience as we work to resolve this issue. If you require urgent assistance, please contact our Customer Services team.

Jul 29, 3:36 PM

identified

We are continuing to actively work on implementing a fix to resolve the issue and continue to prioritize potentially affected customers. Thank you for your patience as we work to resolve this issue.

Jul 28, 4:06 PM

identified

We are actively working to resolve the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you require urgent assistance, please contact our Customer Services team. Thank you for your patience and understanding.

Jul 24, 3:04 PM

identified

We are continuing to actively work on resolving the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Services team. Thank you for your understanding as we work to resolve this issue.

Jul 22, 3:13 PM

investigating

We are aware of an issue that may affect some customers who have recently migrated from Sage 50 to Sage Accounting. This may prevent them from using their financial data to complete ITSA submissions or complete a compliant update to HMRC . We are actively working to resolve the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Services team.

Jul 21, 11:43 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 21, 11:01 AM

Banking Service - Partial Outage

minor

Started: Jul 21, 8:03 AM

identified

We continue to investigate the issue. We apologise for any inconvenience this might cause.

Jul 21, 11:43 AM

identified

We have identified that the descriptions of the bank transactions received by global customers using National Australia Bank is incorrect. The product services affected are: -Sage Intacct -Sage Evolution (ZA) -Sage 200 Accounts UKI -Sage 50 Accounts UKI We are currently investigating.

Jul 21, 8:33 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 21, 8:03 AM

Sage Intacct - Partial Outage

minor

Started: Jul 20, 9:10 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 20, 11:00 PM

investigating

We have identified an issue in the USA preventing customers from importing files (e.g., CSV and Excel) using the new import service. Customers are receiving the error message: "Unsupported file type. Try another file type or reach out to Support." All other product functionalities are performing as expected. We are investigating.

Jul 20, 9:18 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 20, 9:10 PM

My Sage - Partial Outage

minor

Started: Jul 20, 11:28 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 20, 2:06 PM

investigating

We have identified that customers in the UK are presented with “side by side configuration error” when attempting to upgrade to V34 via My Sage. We are currently investigating.

Jul 20, 11:28 AM

Sage.com Websites - Major Outage

minor

Started: Jul 18, 3:39 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 18, 3:39 PM

Banking Service - Partial Outage

minor

Started: Jul 17, 10:02 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 17, 12:13 PM

investigating

We have identified that a subset of customers globally are not receiving their bank transactions. The product/services impacted are: -Sage 200 UKI -SBC Accounting ZA -Sage Online -Sage 300 -Sage Intacct -Sage 50 Canada -Sage 50 UKI -SBC Accounting UKI -Sage 50 US

Jul 17, 10:26 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 17, 10:02 AM

Remote Data Access (RDA) UKI - Partial Outage

minor

Started: Jul 17, 9:30 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 17, 11:32 AM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Jul 17, 10:51 AM

investigating

We identified an issue where customers in the UK are receiving an error when attempting to access Remote Data Access to provision new users. The product/service affected is: Sage 50 Accounts We are currently investigating.

Jul 17, 9:45 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 17, 9:30 AM

E-Invoicing - Invoicing

Started: Jul 15, 2:28 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 16, 9:20 AM

investigating

We have identified an issue where e-reporting submissions may not function properly for customers in France. We are currently investigating.

Jul 15, 2:56 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 15, 2:28 PM

Sage 200 Standard (UKI) - Degraded Performance

minor

Started: Jul 15, 11:49 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 15, 12:53 PM

investigating

We have identified that customers in the UK and Ireland are experiencing performance issues when trying to use the products and the eventually get "not responding" errors We are currently investigating.

Jul 15, 12:02 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 15, 11:49 AM

Webchat Functionality - Major Outage

critical

Started: Jul 14, 7:27 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 14, 8:38 AM

investigating

We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.

Jul 14, 7:27 AM

Remote Data Access (RDA) NA - Degraded Performance

minor

Started: Jul 10, 6:16 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 10, 9:41 PM

investigating

We are continuing to investigate the cause of the issue.

Jul 10, 7:56 PM

investigating

We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating. The products/services affected are: Sage 50 US Sage 50 Canada

Jul 10, 6:34 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 10, 6:16 PM

E-Invoicing - Major Outage

major

Started: Jul 6, 10:30 AM

monitoring

Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ----------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 7, 4:06 PM

identified

Jul 7, 3:55 PM

identified

Nous poursuivons nos investigations concernant un problème entraînant d'importants retards dans le traitement des demandes d'intégration à la E-Invoicing. Les clients doivent s'attendre à des délais supplémentaires pendant que nous travaillons à la résolution du problème. Nous vous prions de nous excuser pour la gêne occasionnée. ----------------------------------------- We continue to investigate an issue causing severe delays to E-Invoicing onboarding requests. Customers should ...

Jul 7, 12:49 PM

identified

Nous avons appliqué un correctif qui a amélioré la situation, mais nous constatons toujours certains retards dans le processus d’intégration. Nous poursuivons nos investigations. ----------------------------------------- We have applied a fix that have improved the situation but we are still seeing some delays in on-boarding. We continue to investigate

Jul 7, 9:01 AM

identified

Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons en œuvre un correctif. -------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. Thank you for your patience as we work to resolve this issue.

Jul 6, 4:08 PM

identified

Nous poursuivons actuellement nos investigations sur ce problème. Nous vous remercions de votre patience et de votre compréhension pendant que nous travaillons à sa résolution. ------------------------------------------------- We are continuing the investigate the issue. We appreciate your patience as we work to resolve this issue.

Jul 6, 1:02 PM

identified

Nous avons identifié que des clients en France rencontrent des retards lors de leur inscription à la facturation électronique. La liste des produits/services affectés par ce problème est la suivante : -Sage Active -FRP1000 -Sage 50 FR -Sage Online -Sage X3 -Sage For Accountants -E-Invoicing Portal Nous sommes actuellement en cours d’investigation. ------------------------------------------------ We have identified that customers in France are experiencing delays when trying to onboar...

Jul 6, 10:30 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 6, 10:08 AM

Sage 50 Cloud (US) - Partial Outage

minor

Started: Jul 2, 4:39 PM

investigating

We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.

Jul 2, 5:08 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 4:39 PM

E-Invoicing - Degraded Performance

minor

Started: Jul 2, 11:04 AM

investigating

We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.

Jul 2, 11:25 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 11:04 AM

Sage Business Cloud Accounting (UKI) - Partial Outage

minor

Started: Jul 2, 9:13 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 2, 9:41 AM

investigating

We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected. We are currently investigating.

Jul 2, 9:23 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 9:13 AM

HMRC - MTD

minor

Started: Jul 1, 7:06 PM

identified

We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 50...

Jul 1, 7:06 PM

HMRC - MTD - Operational

minor

Started: Jul 1, 7:00 PM

monitoring

Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

Jul 2, 8:52 AM

investigating

Jul 2, 8:51 AM

Sage 200 Standard (UKI) - Operational

major

Started: Jul 1, 9:28 AM

monitoring

While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Jul 2, 10:32 AM

monitoring

The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.

Jul 1, 7:31 PM

monitoring

The service continues to be available and performing as expected. We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Jul 1, 3:08 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 1, 10:07 AM

investigating

We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply." We are currently investigating.

Jul 1, 9:40 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 1, 9:28 AM

June 2026

Sage Intacct - Partial Outage

minor

Started: Jun 30, 3:56 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 30, 3:56 PM

Banking Service - Degraded Performance

minor

Started: Jun 29, 5:38 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 29, 9:01 PM

investigating

Customer impact At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue. The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below: -First Citizens Bank, US -PNC PINACLE, US -BMO Online Banking for Business, Canada -TD Bank, US -Silicon Valley Bank, US -Santan...

Jun 29, 6:09 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 29, 5:38 PM

Sage Intacct - Partial Outage

minor

Started: Jun 29, 7:15 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 29, 1:02 PM

investigating

We continue to work on a fix for this issue. As a workaround please use Standard list view instead of a Custome one. We apologise for any inconvenience this might cause.

Jun 29, 9:55 AM

investigating

We have identified that customers globally are getting an error message when attempting to search for invoice numbers in the Accounts Payable / Accounts Receivable modules. This issue might not be limited to the above modules and may occur when trying to use filters on any other lister pages. We have identified the issue and are working on a fix.

Jun 29, 7:39 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 29, 7:15 AM

Sage Expense Management CapitalOne - Partial Outage

minor

Started: Jun 28, 8:02 AM

identified

We have identified the cause of the issue and we are working on a fix.

Jun 28, 9:02 AM

investigating

We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.

Jun 28, 8:23 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 28, 8:02 AM

Sage Expense Management - Degraded Performance

minor

Started: Jun 25, 6:33 PM

investigating

We have identified an issue where US customers may experience product performance degradation. We are currently investigating.

Jun 25, 6:41 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 25, 6:33 PM

Sage Portal - Partial Outage

minor

Started: Jun 25, 8:14 AM

monitoring

We are continuing to monitor the service closely following the restoration of query submissions.

Jun 29, 3:36 PM

monitoring

Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 26, 3:48 PM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Jun 25, 1:10 PM

investigating

We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.

Jun 25, 8:52 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 25, 8:14 AM

Sage HR - Partial Outage

major

Started: Jun 24, 11:40 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 24, 3:19 PM

investigating

We are continuing to actively work on a fix. Thank you for your understanding as we work to resolve this issue.

Jun 24, 2:01 PM

investigating

We are actively working on a fix. Thank you for your understanding as we work to resolve this issue.

Jun 24, 12:52 PM

investigating

We have identified an intermittent issue preventing customers globally from using the service. Once logged in, the customers experience slowness when navigating the service. We are working on a fix.

Jun 24, 11:57 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 24, 11:40 AM

Sage Commerce - Partial Outage

minor

Started: Jun 24, 11:12 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 24, 4:43 PM

identified

Thank you for your patience as we work to resolve this issue.

Jun 24, 1:47 PM

investigating

We have identified an intermittent global issue preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected. We are investigating. The products/services affected are: -Sage For Accountants -Sage For Partners -Sage Active -Sage Business Cloud Accounting UKI, NA, ZA -Sage Business Cloud Payroll -My Sage -Client Management -Sage Business Cloud Payroll Internatio...

Jun 24, 11:12 AM

Sage Supply Chain Intelligence - Partial Outage

minor

Started: Jun 23, 7:58 PM

identified

We have identified an intermittent issue where global customers may experience product performance degradation. We are currently investigating.

Jun 23, 8:12 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 23, 7:58 PM

Autorenewal Codes ZA - Partial Outage

minor

Started: Jun 23, 3:18 PM

identified

We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.

Jun 23, 3:18 PM

Brightpearl - Partial Outage

minor

Started: Jun 23, 10:00 AM

identified

We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue.

Jun 24, 11:13 AM

investigating

We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.

Jun 23, 11:59 AM

investigating

We identified an issue preventing customers globally from resetting their passwords using the legacy login mechanism. Customers are presented with “invalid site key” error message. We are currently investigating.

Jun 23, 10:16 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 23, 10:00 AM

Brightpearl - Operational

Started: Jun 22, 5:36 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 23, 8:54 AM

monitoring

We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US and UK customers using the Chrome browser. We are currently investigating.

Jun 22, 5:53 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 22, 5:36 PM

Brightpearl - Partial Outage

minor

Started: Jun 22, 2:16 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 22, 2:46 PM

investigating

We have identified an issue preventing US customers from logging into the application. We are currently investigating.

Jun 22, 2:33 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 22, 2:16 PM

Azuneed - Degraded Performance

minor

Started: Jun 22, 12:34 PM

investigating

We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue

Jun 22, 12:46 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 22, 12:34 PM

Sage Connected Services - Partial Outage

minor

Started: Jun 22, 7:38 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 22, 9:09 AM

investigating

We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected. We have identified the cause of the issue and are working on a fix.

Jun 22, 7:52 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 22, 7:38 AM

HMRC FPS Submissions - Degraded Performance

minor

Started: Jun 19, 9:51 AM

investigating

We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.

Jun 19, 9:51 AM

Sage Intacct - Partial Outage

minor

Started: Jun 18, 4:22 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 18, 4:22 AM

E-Invoicing - Degraded Performance

minor

Started: Jun 17, 6:42 PM

investigating

We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.

Jun 17, 6:59 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 17, 6:42 PM

Sage People - Partial Outage

minor

Started: Jun 17, 10:53 AM

monitoring

The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 21, 12:37 PM

identified

A fix has been applied and customers can log in using the Android version of the application. We currently are working on fixing the iOS version. The webversion continues to be available and accessible.

Jun 21, 9:07 AM

identified

Our teams continue to investigate the cause of the issue as a priority. We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.

Jun 19, 3:55 PM

investigating

We continue to investigate the cause of the issue. As a workaround please access the service using a web browser. We apologise for any inconvenience this might cause.

Jun 18, 8:57 AM

investigating

We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers. We are investigating the issue.

Jun 17, 11:06 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 17, 10:53 AM

Sage Expense Management - Partial Outage

minor

Started: Jun 16, 4:12 PM

investigating

We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record. We are currently investigating.

Jun 16, 4:21 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 16, 4:12 PM

Sage Inventory Planner - Major Outage

major

Started: Jun 16, 2:00 PM

investigating

We have identified a global issue where customers are presented with a blank screen when accessing the application. We are currently investigating.

Jun 16, 2:11 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 16, 2:00 PM

E-Invoicing - Partial Outage

major

Started: Jun 16, 10:32 AM

monitoring

Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 25, 12:24 PM

identified

Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème. ------------------------------------------------------------------------------------------------------------ The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...

Jun 24, 3:27 PM

identified

Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème. ---------------------------------------------------------------------------- We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.

Jun 24, 11:01 AM

monitoring

Le problème lié à l’envoi des factures a été résolu. Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service. ------------------------------------------------------------------------ The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 19, 4:42 PM

identified

Le problème lié aux onboardings est désormais résolu. Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures. ------------------------------------------------ The issue with the onboardings is now resolved. We continue to investigate the issue related to sending invoices.

Jun 19, 3:39 PM

identified

The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices. ------------------------------------------------- The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices.

Jun 18, 3:03 PM

identified

Nous continuons d’enquêter sur la cause des problèmes. Nous vous remercions de votre patience pendant que nous poursuivons nos investigations. -------------------------------------------------- We continue to investigate the cause of the issues We appreciate your patience while we continue to investigate.

Jun 18, 9:28 AM

identified

Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer. ------------------------------------------------ We continue to investigate both issues, we apologise for any inconvenience this might cause.

Jun 17, 10:12 AM

identified

Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique : Certaines factures envoyées par des clients en France ne sont pas livrées avec succès. Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique. Nous sommes actuellement en cours d’investigation. La liste des produits affectés par ce problème est la suivante : Sage Active Sage FRP 1000 (FR) Sage FRP 1000 (FR) Pa...

Jun 16, 10:32 AM

Companies House Service (CHS) - Degraded Performance

minor

Started: Jun 15, 3:29 PM

identified

Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.

Jun 15, 3:29 PM

E-Invoicing - Degraded Performance

minor

Started: Jun 15, 11:45 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 15, 11:45 AM

Companies House Service (CHS) - Degraded Performance

minor

Started: Jun 12, 4:01 PM

identified

Companies House has confirmed that their system is now available to submit filings although they will be queued at the moment, however they have not yet started to process fillings submitted since the 10th of June. For more information please visit the following <a href="https://www.gov.uk/government/organisations/companies-house/about/about-our-services#service-availability-and-planned-maintenance">link</a>.

Jun 16, 2:20 PM

identified

Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.

Jun 15, 4:07 PM

identified

We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House. We are waiting for Companies House updates.

Jun 12, 4:01 PM

My Sage - Partial Outage

minor

Started: Jun 12, 11:02 AM

investigating

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 12, 1:40 PM

investigating

We have identified that customers in the UK are experiencing a variety of errors when attempting to use the service. We are currently investigating.

Jun 12, 11:02 AM

Sage Identity Service - Major Outage

major

Started: Jun 12, 10:59 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers using desktop products will need to relog in

Jun 12, 1:12 PM

investigating

Thank you for your patience as we work to resolve this issue.

Jun 12, 11:54 AM

investigating

We have identified a global issues preventing customers from accessing any product/service under Sage ID. We are currently investigating.

Jun 12, 11:07 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 12, 10:59 AM

Sage 50 Cloud (FR) - Partial Outage

minor

Started: Jun 12, 9:32 AM

monitoring

Jun 25, 10:50 AM

identified

Nous travaillons activement à la mise en place d’un correctif et poursuivons l’analyse de la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce <a href="https://fr-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260522150024050">lien</a>. Merci de votre compréhension pendant que nous nous efforçons de résoudre ce problème. ------------------------------------------------------------------------------------- We are act...

Jun 23, 4:02 PM

identified

Nous avons reçu des signalements indiquant que les clients continuent de rencontrer la même erreur. Nous continuons à enquêter sur la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce <a href="https://fr-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260522150024050">lien</a>. Nous vous remercions de votre compréhension pendant que nous œuvrons à la résolution de ce problème. --------------------------------------...

Jun 22, 4:01 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 19, 4:02 PM

investigating

Nous continuons à enquêter sur la cause du problème. Si vous y êtes confronté, veuillez suivre les instructions figurant dans ce <a href="https://fr-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260522150024050">lien</a>. ------------------------------------------------------- We continue to investigate the cause of the issue. If you are experiencing it, please follow the instructions in this <a href="https://fr-kb.sage.com/portal/app/portlets/results/viewsolution.j...

Jun 16, 2:59 PM

investigating

We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

Jun 15, 4:02 PM

investigating

We are continuing to investigate. Thank you for your understanding as we work to resolve this issue.

Jun 12, 4:34 PM

investigating

We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

Jun 12, 11:00 AM

investigating

We identified issue preventing a subset of Sage 50 Cloud (FR) customers in France from accessing the service. We are currently investigating

Jun 12, 9:32 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 12, 9:13 AM

E-Invoicing - Invoicing

minor

Started: Jun 12, 8:21 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 12, 2:36 PM

identified

We have identified that customers in France are experiencing delays when trying to on-board into E-Invoicing. We are currently investigating.

Jun 12, 8:47 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 12, 8:21 AM

Companies House Service (CHS) - Degraded Performance

minor

Started: Jun 12, 8:15 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 12, 8:15 AM

Companies House Service (CHS) - Degraded Performance

minor

Started: Jun 11, 4:12 PM

identified

Jun 11, 4:12 PM

Sage Inventory Planner - Major Outage

major

Started: Jun 11, 1:14 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 11, 1:38 PM

identified

We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.

Jun 11, 1:27 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 11, 1:14 PM

Sage Ai Assistant - Partial Outage

major

Started: Jun 9, 6:32 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 9, 6:32 PM

E-Invoicing - Degraded Performance

Started: Jun 9, 3:17 PM

investigating

We identified an issue that has potential of impacting customers in France from onboarding new customers. Due to the automatic retry mechanism in place, no customer-facing errors are expected. We are currently investigating.

Jun 9, 3:49 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 9, 3:17 PM

Sage Intacct - Partial Outage

minor

Started: Jun 9, 8:58 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 9, 12:27 PM

identified

We have identified the cause of the issue and are working on a fix.

Jun 9, 11:24 AM

investigating

We have identified that customers globally are unable they can do any reclassifications, changes or alterations to any bills. We are currently investigating.

Jun 9, 9:09 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 9, 8:58 AM

Authentication Service - Degraded Performance

minor

Started: Jun 8, 7:14 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 8, 9:44 PM

investigating

We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services. The products/services that may be affected are below: Sage Intacct Sage People Payroll Sage Business Cloud Accounting Sage Business Cloud Payroll Sage Active Sage Distribution & Manufacturing Ops Sage X3 Sage FRP1000 Sage for Accountants Sage Payroll Banking Service Payments Acceptance Payments Out Tax Service A...

Jun 8, 8:00 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 8, 7:14 PM

Sage Sole Trader - Degraded Performance

minor

Started: Jun 8, 10:35 AM

identified

We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

Jun 15, 3:54 PM

identified

We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.

Jun 12, 4:14 PM

identified

We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.

Jun 9, 8:59 AM

identified

We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue

Jun 8, 2:05 PM

investigating

An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.

Jun 8, 10:57 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 8, 10:35 AM

Sage Expense Management Mobile - Partial Outage

minor

Started: Jun 5, 5:15 PM

investigating

We have identified an issue where customers receive a policy violation dialog box after submitting an expense with an attached receipt. We are currently investigating.

Jun 5, 6:07 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 5, 5:15 PM

Sage Intacct - Partial Outage

minor

Started: Jun 4, 9:26 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 4, 10:46 PM

investigating

We have identified that a subset of customers in the US are unable to access the service. We are currently investigating.

Jun 4, 9:55 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 4, 9:26 PM

Ciel Données Mobiles for Sage 50 FR - Partial Outage

minor

Started: Jun 4, 9:14 AM

investigating

We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating. -------------------------------------------------- Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.

Jun 4, 9:28 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 4, 9:14 AM

Sage Expense Management Mobile - Partial Outage

minor

Started: Jun 3, 3:07 PM

investigating

We have identified an issue where expense transactions are not being matched correctly. We are currently investigating.

Jun 3, 3:25 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 3, 3:07 PM

Banking Service - Partial Outage

minor

Started: Jun 3, 1:33 PM

monitoring

Third-Party Lloyd´s Bank has resolved the issue on their end. We will continue to monitor closely.

Jun 3, 2:10 PM

investigating

We have identified a widespread general banking outage for Lloyds, Halifax and Bank of Scotland that may impact customers in the UKI who are interacting with their banking app within the Sage product such as customers trying to connect a bank feed. The products/services affected by this are: -Sage Business Cloud Accounting -Sage Sole Trader -Sage 50 UK -Sage Intacct -Sage 200 UK Third-Party Lloyd´s Bank had acknowledged the issue and are working on a fix.

Jun 3, 1:52 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 3, 1:33 PM

Brightpearl - Partial Outage

minor

Started: Jun 3, 1:25 PM

identified

We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.

Jun 3, 1:40 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 3, 1:25 PM

E-Invoicing - Invoicing

minor

Started: Jun 3, 9:26 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 3, 12:21 PM

investigating

We have identified an issue affecting customers in France using E‑invoicing, where onboarding is failing due to errors. We are currently investigating.

Jun 3, 9:59 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 3, 9:26 AM

Sage 100 Partner Cloud (FR) - Partial Outage

minor

Started: Jun 3, 7:43 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 3, 2:37 PM

identified

We have identified that partners in France are unable to provision new sites for customers. The existing sites are working as expected. We are currently investigating.

Jun 3, 11:55 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 3, 7:43 AM

Brightpearl - Partial Outage

minor

Started: Jun 2, 6:28 PM

investigating

We have identified an issue where customers in the US are encountering login issues. We are currently investigating.

Jun 2, 6:42 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 2, 6:28 PM

Brightpearl - Partial Outage

minor

Started: Jun 2, 12:59 PM

investigating

We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected. We are currently investigating.

Jun 2, 1:07 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 2, 12:59 PM

AutoEntry - Degraded Performance

minor

Started: Jun 2, 10:03 AM

investigating

We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry. We are currently investigating.

Jun 2, 10:27 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 2, 10:03 AM

Sage Intacct - Partial Outage

major

Started: Jun 2, 8:26 AM

monitoring

We identified that a subset of customers in the US were unable to access the service for a brief period of time. The service is now restored and the service is working as expected.

Jun 2, 8:41 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 2, 8:26 AM

Brightpearl - Degraded Performance

Started: Jun 1, 9:01 PM

monitoring

We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.

Jun 1, 9:01 PM

Sage Intacct - Partial Outage

minor

Started: Jun 1, 8:09 PM

monitoring

We have identified that customers that use Sage Intelligent time to connect via API with Sage Intacct were also impacted by this issue. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 2, 12:09 AM

investigating

We have identified an issue where customers in North America are experiencing performance degradation and timeout issues when using the application. We are currently investigating.

Jun 1, 8:38 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 1, 8:09 PM

Brightpearl - Degraded Performance

minor

Started: Jun 1, 6:09 PM

investigating

We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.

Jun 1, 6:09 PM

Brightpearl - Operational

Started: Jun 1, 6:00 PM

monitoring

The services continues to work as expected and we continue to closely monitor. If you experience issues in which the icons of the UI are not being displayed please use a different browser and contact customer services.

Jun 2, 11:23 AM

monitoring

We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.

Jun 2, 11:23 AM

monitoring

We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.

Jun 2, 11:14 AM

Sage Business Cloud Accounting (UKI) - Degraded Performance

minor

Started: Jun 1, 11:14 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 1, 12:01 PM

investigating

We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland. We are currently is investigating.

Jun 1, 11:23 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 1, 11:14 AM

Brightpearl - Partial Outage

minor

Started: Jun 1, 9:57 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 3, 10:53 AM

identified

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Jun 2, 11:01 AM

identified

We appreciate your patience as we work to resolve this issue.

Jun 1, 4:11 PM

identified

We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected. We are currently working on a fix.

Jun 1, 10:12 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 1, 9:57 AM

Sage 50 Cloud (FR) - Partial Outage

minor

Started: Jun 1, 8:16 AM

identified

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Jun 1, 10:52 AM

identified

We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.

Jun 1, 8:43 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 1, 8:16 AM

May 2026

Banking Service - Operational

Started: May 29, 4:52 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 15, 1:46 PM

identified

We continue working on a fix for the issue. As workaround the customers are able to onboard each bank account separately.

Jun 4, 11:03 AM

identified

We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We are currently working on a permanent fix.

May 29, 5:28 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 29, 4:52 PM

Sage Business Cloud Digital Network - Degraded Performance

Started: May 29, 12:02 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 29, 4:04 PM

investigating

We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.

May 29, 12:19 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 29, 12:02 PM

Banking Service - Partial Outage

minor

Started: May 28, 2:41 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.

Jun 3, 3:59 PM

investigating

We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.

Jun 1, 3:59 PM

investigating

We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

May 29, 4:06 PM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

May 28, 5:40 PM

investigating

We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected. The product/services where we have seen this issue are: -Sage Business Cloud Accounting UKI -Sage 50 Accounts We are currently investigating.

May 28, 2:52 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 28, 2:41 PM

Brightpearl - Partial Outage

major

Started: May 28, 1:30 PM

identified

The affected orders will be processed during the night and will be available on the 29th of May. If you require assistance please reach out to Customer Services.

May 28, 1:52 PM

investigating

We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system. We are currently investigating.

May 28, 1:30 PM

Sage 200 Standard (UKI) - Partial Outage

minor

Started: May 28, 12:56 PM

investigating

We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.

May 28, 1:08 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 28, 12:56 PM

Sage 50 FR – Partial Outage

minor

Started: May 27, 9:54 AM

investigating

Nous avons identifié un incident affectant les clients Sage 50 en France, où les transactions bancaires ne sont pas reçues dans leurs dossiers Sage 50. Les clients sont susceptibles de voir le message d’erreur suivant " Aucune transaction bancaire depuis votre dernière connexion". Nous sommes actuellement en cours d’investigation. ------------------------------------------------------------------------------------ We have identified an issue affecting Sage 50 customers in France, wh...

May 27, 9:54 AM

Sage Intacct - Partial Outage

minor

Started: May 25, 8:34 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 25, 10:34 AM

identified

We have identified the cause of the issue and we are working on a fix.

May 25, 10:01 AM

identified

We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.

May 25, 8:46 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 25, 8:34 AM

Sage Intacct - Partial Outage

minor

Started: May 21, 5:35 PM

monitoring

The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 25, 9:55 AM

identified

Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices. During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...

May 21, 5:48 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 21, 5:35 PM

Banking Service - Partial Outage

minor

Started: May 20, 1:35 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 28, 11:16 AM

identified

Please if you are experiencing this issue, as workaround onboard each bank account separately. We continue to work on a fix for the issue. We apologise for any inconvenience this might cause.

May 21, 9:04 AM

identified

We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We have identified the cause and are working on fix.

May 20, 1:58 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 20, 1:35 PM

Sage Operations (SO) - Major Outage

major

Started: May 19, 4:58 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 19, 6:23 AM

investigating

We have identified an issue preventing customers in Europe from accessing the service. We are currently investigating.

May 19, 5:18 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 19, 4:58 AM

Sage Ai Document Extraction - Major Outage

major

Started: May 18, 10:13 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 18, 6:59 PM

identified

We appreciate your patience and we will let you know as soon as this issue is resolved.

May 18, 6:17 PM

identified

We are continuing to investigate the cause of the issue and are working on a fix. The products/services affected are: AutoEntry Sage Intacct

May 18, 4:20 PM

identified

We have identified an issue preventing customers globally from using the Document Extraction service. The products/services affected is: - AutoEntry - Sage Intacct - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Accounting (NA) - Sage Business Cloud Accounting ZA We are currently investigating.

May 18, 12:46 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 18, 10:13 AM

Sage Business Cloud Accounting ZA - Operational

major

Started: May 18, 8:49 AM

monitoring

The service continues to perform as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 26, 2:48 PM

monitoring

The service continues to perform as expected, and we are closely monitoring.

May 22, 1:27 PM

monitoring

The scheduled maintenance has been completed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 21, 7:23 PM

identified

The server continues to be available for customers, and third-party integrations have been enabled. We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST. The service will remain unavailable during most of this scheduled window. We apologise for any inconvenience this might cause.

May 21, 2:22 PM

identified

The server continues to be available for customers, however third-party integrations will remain disabled until 16:00 SAST. We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST. The service will remain unavailable during most of this scheduled window. We apologise for any inconvenience this might cause.

May 21, 12:41 PM

identified

The server is now available for customers. We expect that some customers could potentially experience slowness while using the service and eventually will be presented with errors. Third-Party integrations will remain disabled while we continue to investigate. We apologise for any inconvenience this might cause.

May 21, 11:23 AM

identified

We have scheduled an emergency maintenance at 13:15 SAST at 21th of May to help us resolve the issue. The service will be unavailable for customers while we conduct this activity.

May 21, 11:14 AM

identified

We have identified that customers are experiencing slowness and being presented with the following error "can´t reach this page". We have identified the cause and are working on a fix. We apologise for any inconvenience this might cause.

May 21, 8:44 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 19, 11:18 AM

investigating

We have identified that customers may experience degraded performance when using the product. We are currently investigating.

May 19, 7:34 AM

monitoring

The scheduled maintenance has been completed successfully. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 18, 7:08 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST. During this scheduled time customers might experience slow performance while using the service. We apologise for any inconvenience this might cause.

May 18, 12:48 PM

identified

We have completed the maintenance succesfully and the service is now available. We continue to investigate to ensure that all services have resumed succesfully.

May 18, 9:52 AM

identified

We have scheduled an emergency maintenance at 11:25 SAST at 18th of May to help us resolve the issue. The service will be unavailable for customers while we conduct this activity. We apologise for any inconvenience this might cause.

May 18, 9:24 AM

investigating

We have identified that customers are experiencing severe slowness when trying to use the product. We are currently investigating.

May 18, 8:49 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 18, 8:16 AM

Banking Service - Partial Outage

minor

Started: May 18, 8:17 AM

identified

Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.

May 21, 9:10 AM

identified

Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.

May 20, 12:13 PM

identified

The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.

May 19, 4:10 PM

identified

We are continuing to work on a fix for this issue.

May 19, 1:22 PM

identified

Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.

May 18, 3:37 PM

investigating

We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message. The product/service impacted: SBC Accounting ZA Sage 50 ZA Sage 200 Evolution Sage Intacct We are currently investigating.

May 18, 8:54 AM

investigating

We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May. We are currently investigating.

May 18, 8:44 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 18, 8:17 AM

Sage Active - Partial Outage

minor

Started: May 15, 10:10 AM

identified

We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We are currently investigating.

May 15, 10:22 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 15, 10:10 AM

Sage People - Partial Outage

minor

Started: May 15, 10:07 AM

identified

We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected. We are currently investigating.

May 15, 10:23 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 15, 10:07 AM

Sage People - Partial Outage

minor

Started: May 15, 10:02 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 15, 10:02 AM

AutoEntry - Core

minor

Started: May 14, 4:38 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 10, 6:36 AM

identified

We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix. We apologise for any inconvenience this might cause.

Jun 9, 3:26 PM

investigating

We have identified that Sage 50 Canada customers are unable to access AutoEntry. We are currently investigating.

Jun 9, 3:05 PM

monitoring

We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.

May 22, 1:46 PM

monitoring

Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 14, 4:54 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 14, 4:38 PM

E-Invoicing - Partial Outage

minor

Started: May 12, 8:03 PM

monitoring

Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. ---------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 25, 3:03 PM

identified

Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience. --------------------------------------------------------- We are continuing our investigation to resolve the issue. Thank you for your patience.

May 21, 12:42 PM

monitoring

May 20, 7:37 PM

identified

Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------- We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.

May 20, 12:57 PM

identified

Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident. ------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

May 19, 4:24 PM

monitoring

Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème ---------------------------------------------- We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.

May 18, 2:55 PM

monitoring

Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service. ---------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 15, 1:37 PM

identified

Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. ------------------------------------------------------------- We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.

May 14, 4:25 PM

identified

Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème. ----------------------------------------------------- We are currently validating the fix. We appreciate your patience as we work to resolve this issue.

May 14, 11:18 AM

identified

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.

May 13, 1:09 PM

identified

Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre. Nous sommes actuellement en cours d’investigation. --------------------...

May 12, 8:03 PM

Sage Intacct - Partial Outage

minor

Started: May 12, 5:49 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 12, 9:45 PM

identified

We have identified a global issue where customers may see incorrect currency when processing payments. All other product functionality is performing as expected. The root cause has been identified, and we are actively applying a fix. During this time, you may experience some transaction delays. Thank you for your patience as we work to resolve this issue.

May 12, 6:04 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 12, 5:49 PM

E-Invoicing - Degraded Performance

minor

Started: May 11, 5:38 PM

investigating

We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.

May 11, 5:57 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 11, 5:38 PM

Sage Intacct - Partial Outage

minor

Started: May 11, 3:30 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 11, 8:59 PM

investigating

Thank you for your patience while we continue to investigate this issue. If you are still experiencing problems, please review the following common causes and recommended actions: • User account locked Confirm whether the affected user account is locked. If so, please ask your administrator to unlock the account and attempt to log in again. • Certificate configuration issue Please check the exact error message being displayed. In cases where the issue is related to an invalid certificate...

May 11, 6:00 PM

investigating

We have identified that a subset of customers globally are experiencing issues when attempting to login when using SSO. Customers are being presented with " Sorry, but we´re having trouble signing you in" error messages. All other product functionality is performing as expected. We are currently investigating.

May 11, 3:44 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 11, 3:30 PM

Sage Intacct - Partial Outage

minor

Started: May 11, 2:11 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 11, 8:10 AM

identified

We have identified the cause of the issue and are currently working on a fix. We apologise for any inconvenience this might cause.

May 11, 7:01 AM

identified

We have identified an issue preventing a subset of customers globally who have SSO enabled from accessing the service. We are currently investigating.

May 11, 2:27 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 11, 2:11 AM

Sage Global KnowledgeBase - Major Outage

major

Started: May 10, 9:39 AM

identified

We have identified an issue preventing customers globally from accessing the service. We are currently investigating.

May 10, 9:57 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 10, 9:39 AM

Sage Expense Management - Major Outage

major

Started: May 10, 7:29 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 10, 8:29 AM

investigating

We have identified an issue preventing customers globally from accessing the web application and website for this service. We are currently investigating.

May 10, 7:59 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 10, 7:29 AM

Sage 50 - Partial Outage

minor

Started: May 8, 9:53 AM

investigating

We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th. The products/services affected are: - Sage 50 UKI - Sage 50 CA - Sage 50 US - Remote Data Access (RDA) UKI - Remote Data Access (RDA) NA - Sage VIP Payroll (ZA) - Sage HR - Sage 300 People Managed Services (ZA) We have identified the cause of the issue and are currently implement...

May 8, 10:13 AM

investigating

none

May 8, 10:08 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 8, 9:53 AM

Payments Acceptance Service - Major Outage

major

Started: May 7, 9:33 AM

investigating

We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating. The products/services impacted are: Sage 50 UK Sage 200 UK Sage 50 US Sage 50 Canada Sage 50 FR Sage 100 FR Sage 50 DE Sage 100 DE Sage 300 US Sage Active FR, DE, ES and PT Sage Intacct US Sage 50 PT Sage Sole Trader UK SBCA (GAC) UK Sage Connect UK and US Sage AR US and Canada

May 7, 10:06 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 7, 9:33 AM

Sage Business Cloud Accounting (NA) - Partial Outage

minor

Started: May 6, 9:14 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 6, 9:14 PM

Sage Online (FR) - Partial Outage

minor

Started: May 6, 2:26 PM

monitoring

Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. ------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 7, 2:29 PM

identified

Nous avons identifié qu’un sous-ensemble de clients rencontre encore des problèmes lors de l’utilisation de Sage Flux Bancaires. Nous sommes actuellement en cours d’investigation. --------------------- We have identified that a subset of customers are still experiencing issues while using Sage Flux Bancaires. We are currently investigating.

May 7, 9:35 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 6, 2:54 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 6, 2:26 PM

Sage Business Cloud Accounting (UKI) - Partial Outage

minor

Started: May 6, 10:42 AM

identified

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

May 6, 12:34 PM

investigating

We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.

May 6, 10:59 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 6, 10:42 AM

Sage Token Service - Partial Outage

minor

Started: May 6, 10:22 AM

monitoring

Nous avons identifié que les clients français utilisant les produits de bureau listés ci-dessous rencontraient des messages d’erreur de jeton de validation STS lorsqu’ils tentaient d’activer les services. Toutes les autres fonctionnalités des produits fonctionnaient comme prévu. Les produits/services impactés étaient : -Sage 50 Accounts FR -Sage 100 Accounts FR -Sage SMDE FR -Sage Batigest -Sage Batigest Connect -Sage FRP 1000 -Sage 100 Payroll FR -Sage 100 Comptabilité -Sage ...

May 6, 10:22 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 6, 9:55 AM

My Sage - Partial Outage

minor

Started: May 6, 8:21 AM

investigating

Hemos identificado que los clientes en España no pueden acceder a my.sage.es. Al intentar iniciar sesión, se les muestra un mensaje de error "No Identificado". Actualmente estamos investigando. ----------------------------------- We have identified that customers in Spain are unable to access my.sage.es. When trying to log in they are presented with a "Not identified error message". We are currently investigating.

May 6, 8:21 AM

ISV Marketplace - Major Outage

major

Started: May 5, 10:02 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 5, 10:41 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 5, 10:02 PM

Sage 200 Standard (UKI) - Degraded Performance

minor

Started: May 5, 4:01 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 6, 8:44 PM

monitoring

We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST. We apologise for any inconvenience this might cause.

May 6, 12:14 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 5, 8:27 PM

identified

We are continuing to work on a fix for this issue.

May 5, 4:40 PM

identified

We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.

May 5, 4:38 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 5, 4:01 PM

Banking Service - Partial Outage

minor

Started: May 4, 6:36 PM

investigating

We are continuing to investigate the cause of the issue.

May 4, 8:59 PM

investigating

We have identified an issue where Canadian customers cannot import their banking transactions. We are currently investigating.

May 4, 7:16 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 4, 6:36 PM

Sage DPW Cloud - Partial Outage

minor

Started: May 4, 7:33 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 4, 9:32 AM

investigating

We identified an issue where a small subset of customers in Austria are experiencing a prolonged loading time when navigating the service. Some are getting error messages and timeouts. We are currently investigating.

May 4, 7:43 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 4, 7:33 AM

Sage Intacct - Partial Outage

minor

Started: May 3, 5:14 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 4, 7:38 PM

investigating

While we have been closely monitoring the service, the issue has reappeared. In addition to the previously reported impact, customers are now also experiencing errors when attempting to synchronise data from Intacct to Ramp via the Accounts Payable (AP) module, which is integrated with Ramp. As a result, affected customers may be unable to generate invoices through the Contracts module and complete data synchronisation workflows between Intacct and Ramp. Thank you for your understanding as we...

May 4, 5:21 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 3, 6:37 PM

investigating

We have identified a global intermittent issue preventing customers from generating invoices via the Contracts module. Customers are being presented with an error message: "Trigger not activated. Verify the URL:...". All other product functionality are performing as expected. We are currently investigating.

May 3, 5:44 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 3, 5:14 PM

Brightpearl - Partial Outage

minor

Started: May 1, 3:06 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 1, 3:06 PM

Brightpearl - Operational

minor

Started: May 1, 2:42 PM

monitoring

The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.

May 5, 3:18 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 1, 4:06 PM

identified

We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.

May 1, 3:01 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

May 1, 2:42 PM

April 2026

Banking Service - Partial Outage

minor

Started: Apr 30, 4:00 PM

monitoring

Third-Party Santander has successfully applied a fix. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

May 20, 5:23 PM

identified

Third-Party Santander continues to work on a fix for the issue. We apologise for any inconvenience this might cause.

May 19, 1:06 PM

identified

Third-Party Santander has confirmed that they have identified the cause and are working on a fix for the issue. We apologise for any inconvenience this might cause.

May 15, 2:48 PM

identified

Third-Party Santander has confirmed that they continue to work on the issue as a top priority. We apologise for any inconvenience this might cause.

May 13, 2:22 PM

identified

Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority. We apologise for any inconvenience this might cause.

May 6, 2:55 PM

identified

We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.

Apr 29, 3:53 PM

investigating

We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication. The products/services impacted: -Sage 50 Accounts -Sage Business Cloud Accounting UKI -Sage Intacct -Sage 200 Standard UKI -Sage 200 Professional We are currently investigating.

Apr 29, 8:58 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 29, 8:44 AM

Sage Intacct - Operational

minor

Started: Apr 30, 2:03 AM

monitoring

Earlier today we identified an issue preventing student users in the USA from importing files within the learning feature. All other product functionalities were performing as expected for all customers. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 30, 2:03 AM

Brightpearl - Degraded Performance

minor

Started: Apr 29, 12:52 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 29, 2:04 PM

investigating

We have identified an issue causing customers in Europe to experience intermittent errors when using the service. We are currently investigating.

Apr 29, 1:17 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 29, 12:52 PM

E-Mail Functionality - Partial Outage

minor

Started: Apr 29, 8:32 AM

identified

If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>. If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...

May 8, 9:51 AM

investigating

We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.

May 5, 8:42 AM

investigating

We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.

May 5, 8:42 AM

E-Mail Functionality - Partial Outage.

minor

Started: Apr 29, 8:32 AM

investigating

Apr 30, 11:09 AM

investigating

Apr 29, 8:32 AM

Sage 200 Standard (UKI) - Degraded Performance

minor

Started: Apr 28, 5:27 PM

investigating

We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.

Apr 30, 9:41 AM

investigating

We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.

Apr 28, 5:43 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 28, 5:27 PM

Developer Experience Community - Degraded Performance

minor

Started: Apr 28, 8:19 AM

investigating

We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.

Apr 28, 8:32 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 28, 8:19 AM

Sage Business Docs - Major Outage

major

Started: Apr 27, 12:18 PM

identified

Nous avons identifié que Sage Business Docs est indisponible pour les clients. Cela entraîne les impacts suivants : Les clients utilisant Sage Active dans le monde entier ne peuvent pas téléverser ni gérer des fichiers. Les clients utilisant Sage 50 FR rencontrent une erreur lorsqu’ils tentent de gérer des fichiers et reçoivent des messages d’erreur lorsqu’ils essaient d’accéder à leur FTP. Nous sommes actuellement en cours d’investigation. -------------------------------...

Apr 27, 12:18 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 27, 11:43 AM

Cloud Services - Major Outage

major

Started: Apr 27, 11:41 AM

identified

We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.

Apr 27, 11:59 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 27, 11:41 AM

Sage FRP 1000 (FR) - Major Outage

major

Started: Apr 27, 11:28 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 27, 11:28 AM

E-Invoicing - Partial Outage

minor

Started: Apr 24, 8:03 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 24, 8:03 AM

Download Issues - Partial Outage

minor

Started: Apr 23, 5:04 PM

investigating

Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause. ------------------------------------------ The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...

Apr 28, 8:30 AM

investigating

Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue to be operational.

Apr 24, 10:50 AM

investigating

Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution. Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue ...

Apr 24, 7:25 AM

investigating

Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. --------------------------------------...

Apr 23, 5:04 PM

Download Issues - Partial Outage

minor

Started: Apr 23, 1:13 PM

monitoring

Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près. ------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 23, 1:24 PM

investigating

Apr 23, 1:13 PM

Banks - Scheduled Maintenance

maintenance

Started: Apr 23, 9:32 AM

identified

We have been notified of important bank system maintenance today, that lasted 9 hours, between 00:00 UTC and 09:00UTC. As a result there will be a delay in receiving new transactions for some UK customers today due to this downtime reported by banks this morning resulting in Sage temporarily not being able to retrieve the latest transactions. We are currently syncing the latest transactions and customers will continue to receive new transactions throughout today: The below services will b...

Apr 23, 9:32 AM

AutoEntry - Core

minor

Started: Apr 22, 4:42 PM

monitoring

We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 27, 10:02 AM

monitoring

We identified an issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. The service is currently performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 22, 4:51 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 22, 4:42 PM

Sage Intacct - Partial Outage

minor

Started: Apr 21, 11:15 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 21, 11:15 AM

Sage Online (FR) - Partial Outage

minor

Started: Apr 21, 9:15 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 22, 8:01 PM

identified

Nous avons planifié une période de maintenance le 22 avril, pendant 2 heures entre 20:00 CET to 22:00 CET, afin d’appliquer un correctif pour ce problème. Veuillez noter que vous ne pourrez pas accéder aux services pendant cette période. Nous vous prions de nous excuser pour la gêne occasionnée. ------------------------------------------------ We have scheduled a downtime on the 22nd of April for 2 hours between 20:00 CET to 22:00 CET to apply a fix for this issue. The service ma...

Apr 22, 9:20 AM

identified

Nous poursuivons l’enquête afin d’identifier la cause du problème. Comme solution de contournement, les utilisateurs Mac peuvent utiliser Ctrl + Maj pour saisir des chiffres et des symboles. Les utilisateurs Windows peuvent utiliser la touche VERR. MAJ pour certains caractères, ou les copier-coller depuis une autre source. Nous vous prions de nous excuser pour la gêne occasionnée. ------------------------------------------------- We continue to investigate the cause of the issue. As ...

Apr 21, 9:15 AM

investigating

Nous avons identifié que la touche SHIFT ne fonctionne pas pour les clients en France lors de l’utilisation des produits listés ci-dessous. Par conséquent, ils ne sont pas en mesure de saisir certains caractères dans le produit. Comme solution de contournement, les clients peuvent utiliser la touche CAPS LOCK pour certains caractères ou les copier-coller depuis une autre source. Les produits/services concernés sont : -Sage Online (FR) -Sage 100 Partner Cloud (FR) Nous sommes actue...

Apr 20, 12:39 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 20, 12:18 PM

Sage Portal - Major Outage

critical

Started: Apr 21, 8:49 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 21, 9:04 AM

investigating

We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message. We are currently investigating.

Apr 21, 8:49 AM

Brightpearl - Partial Outage

Started: Apr 20, 5:09 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 20, 5:09 PM

Brightpearl - Degraded Performance

minor

Started: Apr 17, 2:43 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 17, 3:16 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 17, 2:43 PM

E-Invoicing - Invoicing

minor

Started: Apr 17, 11:57 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 20, 9:13 AM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Apr 17, 3:59 PM

investigating

We have identified an intermittent issue where customers in France are presented with errors when sending invoices. Customers are experiencing validation errors when sending invoices. We are currently investigating.

Apr 17, 12:22 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 17, 11:57 AM

Sage Intacct - Partial Outage

minor

Started: Apr 17, 10:47 AM

investigating

We are continuing to investigate. We appreciate your patience as we work to resolve this issue.

Apr 17, 4:02 PM

investigating

We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.

Apr 17, 11:08 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 17, 10:47 AM

Banking Service - Partial Outage

minor

Started: Apr 16, 11:08 AM

investigating

We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.

Apr 16, 11:29 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 16, 11:08 AM

Banking Service - Partial Outage

minor

Started: Apr 15, 4:06 PM

identified

We have identified the cause of the issue and we are working on a fix.

Apr 15, 4:06 PM

AutoEntry - Degraded Performance

minor

Started: Apr 15, 12:54 PM

identified

We have identified the cause of the issue and we are working on a fix. We appreciate your patience while we work to resolve the issue.

Apr 15, 3:51 PM

investigating

We have identified that customers globally are experiencing slowness when using AutoEntry. We have identified the cause of the issue and we are working on a fix. We apologise for any inconvenience this might cause.

Apr 15, 1:04 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 15, 12:54 PM

Sage.com Websites - Major Outage

major

Started: Apr 14, 4:01 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 14, 5:55 PM

investigating

We have identified that the Sage.com website is down globally. We are currently investigating.

Apr 14, 4:28 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 14, 4:01 PM

Banking Service - Partial Outage

minor

Started: Apr 14, 11:04 AM

identified

We have identified an issue preventing customers in South Africa from syncing new transactions and onboarding accounts with Standard Bank (Yodlee). Standard Bank customers connecting a current or savings accounts are encouraged to switch to the Standard Bank connection labelled "Standard Bank (Connection powered by Sage) – DigiME profile required". Please follow the following guide for information on connecting this new connection <a href= "https://za-kb.sage.com/portal/app/portlets/resul...

Apr 14, 11:41 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 14, 11:04 AM

Banking Service - Partial Outage

minor

Started: Apr 13, 8:32 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 16, 11:13 AM

identified

We have identified the cause of the issue and we are working on a fix.

Apr 15, 4:21 PM

identified

We are continuing to investigate the cause of the issue. We apologise for any inconvenience this might cause.

Apr 14, 10:59 AM

identified

We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.

Apr 14, 10:52 AM

Banking Service - Degraded Performance

minor

Started: Apr 13, 8:32 PM

investigating

We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.

Apr 13, 8:32 PM

Banking Service - Degraded Performance

minor

Started: Apr 13, 8:00 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 13, 8:00 PM

Sage Expense Management - Partial Outage

minor

Started: Apr 13, 10:00 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 13, 10:00 AM

Brightpearl - Degraded Performance

Started: Apr 10, 8:34 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 10, 11:01 PM

investigating

We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.

Apr 10, 8:34 PM

Sage Intacct - Partial Outage

minor

Started: Apr 9, 3:50 PM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Apr 9, 4:11 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 9, 3:50 PM

Sage AR Automation - Degraded Performance

minor

Started: Apr 9, 12:26 PM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Apr 9, 1:56 PM

investigating

We have identified an issue where customers globally are experiencing intermittent issues while navigating the service. We are currently investigating.

Apr 9, 12:39 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 9, 12:26 PM

Sage DPW Cloud - Partial Outage

minor

Started: Apr 8, 11:47 AM

investigating

We have identified an issue preventing a subset of customers in Austria from logging into Citrix workspaces in Web. Customers who are already logged in are not impacted. We are currently investigating.

Apr 8, 12:01 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 8, 11:47 AM

Sage Business Cloud Payroll - Partial Outage

minor

Started: Apr 7, 1:02 PM

investigating

We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.

Apr 10, 4:02 PM

investigating

We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

Apr 9, 3:46 PM

investigating

We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website. We appreciate your patience as we work to resolve this issue.

Apr 7, 3:04 PM

investigating

We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website. We are currently investigating.

Apr 7, 1:15 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 7, 1:02 PM

Sage Corporation Tax - Major Outage

major

Started: Apr 1, 8:54 AM

monitoring

The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

Apr 1, 12:51 PM

investigating

We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

Apr 1, 11:10 AM

investigating

We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.

Apr 1, 9:13 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Apr 1, 8:54 AM

Sage HR - FYI

Started: Apr 1, 8:16 AM

investigating

We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers. These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now. We apologize for any inconvenience.

Apr 1, 4:02 PM

investigating

We are aware that there is a delay for customers globally to receive the updated yearly policy resets. We are currently investigating to reduce the delay. We advise customers to not take action and to check your software again later today.

Apr 1, 9:32 AM

investigating

We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact

Apr 1, 8:16 AM

March 2026

Sage Intacct - Partial Outage

minor

Started: Mar 31, 10:11 PM

investigating

We are currently working on a fix for the issue. We appreciate your patience while we resolve the issue.

Apr 1, 1:04 AM

investigating

We have identified that customers globally are getting the following error when creating and viewing journal entries: " uncaught exception error". All other production functionality is working as expected. We are currently investigating.

Mar 31, 10:26 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Mar 31, 10:11 PM

Sage Intacct - Partial Outage

minor

Started: Mar 30, 11:04 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Mar 30, 11:04 PM

Brightpearl - Partial Outage

major

Started: Mar 30, 2:05 PM

investigating

We have identified an intermittent issue preventing customers from the USA from accessing the service. The service is available and performing as expected for all other regions. We are currently investigating.

Mar 30, 2:18 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Mar 30, 2:05 PM

Sage Identity Service - Operational

minor

Started: Mar 29, 5:37 AM

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Mar 29, 7:19 AM

monitoring

We have identified that a subset of customers experienced issues while trying to login using Sage ID for a few minutes. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Mar 29, 6:12 AM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Mar 29, 5:37 AM

Sage Expense Management - Partial Outage

minor

Started: Mar 27, 8:23 AM

identified

We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March. We appreciatte your patience and apologise for any inconvenience this might cause.

Apr 10, 2:24 PM

identified

We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March. We apologise for any inconvenience this might cause.

Apr 1, 4:26 PM

investigating

We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March. We have identified the cause and are working to recover the missing transactions.

Mar 27, 8:23 AM

HMRC secure mailbox - FYI

Started: Mar 10, 11:34 AM

identified

If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260113160420793">LINK</a>.

Mar 27, 4:29 PM

identified

We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information: - Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS. - Last date a successful retrieval...

Mar 10, 11:34 AM

January 2026

Sage HR - Partial Outage

minor

Started: Jan 7, 1:55 PM

identified

We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days. We appreciate your patience while we continue to roll out the fix. ------------------------------------------------------- Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que i...

Apr 28, 2:03 PM

identified

While we were working on the fix and the verifications we identified further additional complexities due to policies customization. This requires additional intervention in which we are currently working on. We apologise for your inconvenience and we thank you for your patience. ------------------------------------------ Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas. Esto requiere una interv...

Mar 6, 3:23 PM

identified

Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches. We apologise for any inconvenience this might cause. ------------------------------------------------------- Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes. Pedimos disculpas por cualquier inconveniente que esto pueda causar. --------------------------------------...

Feb 27, 11:16 AM

identified

We continue to roll out the fix to the incorrect leaves balances to customers in small batches. Thank you for your understanding. -------------------------------------------------------- Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes. Gracias por su comprensión. -------------------------------------------------------- Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweis...

Feb 11, 4:34 PM

identified

We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days. We appreciate your patience while we continue to work on the issue. -------------------------------------------------------- Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en ...

Feb 5, 12:05 PM

identified

The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------ La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes. Agradecemos su paciencia mientras seguimos trabajando en este problema. --...

Feb 3, 3:54 PM

identified

A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. We continue to work on the fix to update the existing incorrect leave balances. We appreciate your patience while we continue to work on the issue. -------------------------------------------------------- Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias. Seguimo...

Jan 30, 12:20 PM

identified

A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. The work continues on the fix to update the existing incorrect leave balances. We apologise for any inconvenience this might cause. ------------------------------------------------------- La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero. El trabajo continúa en ...

Jan 26, 12:12 PM

identified

We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------------------------------ Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les solde...

Jan 21, 1:07 PM

identified

We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues. We appreciate your patience while we continue to work on the issue. ------------------- Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales. Agradecemos...

Jan 19, 12:04 PM

identified

We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------- Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos p...

Jan 14, 11:34 AM

identified

We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------- Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema. --------------------------------------...

Jan 12, 2:36 PM

identified

We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally. The work on the fix is progressing, and we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause. ------------------------------------------------------- Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel ...

Jan 9, 10:24 AM

identified

We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue. We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally. We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might c...

Jan 8, 1:12 PM

identified

We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January. We apologise for any inconvenience this might cause.

Jan 8, 12:21 PM

investigating

The issue for which customers are being displayed with incorrect time off balances continues to be investigated

Jan 7, 5:12 PM

investigating

We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets. We continue to investigate the issue that results in time off balances being incorrect. If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.

Jan 7, 1:55 PM

investigating

Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix. Secondly, some employee time off balances are incorrect. We are investigating this issue. We appreciate your patience as we work to resolve these issues.

Jan 6, 8:44 PM

investigating

We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.

Jan 6, 7:17 PM

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jan 6, 6:40 PM

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