Sage Outage History
Uptime record, past incidents, and downtime history for Sage.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 0% | 13 | 13 |
| April 2026 | 0% | 30 | 30 |
| March 2026 | 0% | 4 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 47 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
E-Invoicing - Partial Outage
Started: May 12, 8:03 PM
identified
Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre.
Nous sommes actuellement en cours d’investigation.
--------------------...
May 12, 8:03 PM
Sage Intacct - Partial Outage
Started: May 12, 5:49 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 12, 9:45 PM
identified
We have identified a global issue where customers may see incorrect currency when processing payments.
All other product functionality is performing as expected.
The root cause has been identified, and we are actively applying a fix. During this time, you may experience some transaction delays.
Thank you for your patience as we work to resolve this issue.
May 12, 6:04 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 12, 5:49 PM
E-Invoicing - Degraded Performance
Started: May 11, 5:38 PM
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
May 11, 5:57 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 11, 5:38 PM
Sage Intacct - Partial Outage
Started: May 11, 3:30 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 11, 8:59 PM
investigating
Thank you for your patience while we continue to investigate this issue.
If you are still experiencing problems, please review the following common causes and recommended actions:
• User account locked
Confirm whether the affected user account is locked. If so, please ask your administrator to unlock the account and attempt to log in again.
• Certificate configuration issue
Please check the exact error message being displayed.
In cases where the issue is related to an invalid certificate...
May 11, 6:00 PM
investigating
We have identified that a subset of customers globally are experiencing issues when attempting to login when using SSO. Customers are being presented with " Sorry, but we´re having trouble signing you in" error messages. All other product functionality is performing as expected.
We are currently investigating.
May 11, 3:44 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 11, 3:30 PM
Sage Intacct - Partial Outage
Started: May 11, 2:11 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 11, 8:10 AM
identified
We have identified the cause of the issue and are currently working on a fix.
We apologise for any inconvenience this might cause.
May 11, 7:01 AM
identified
We have identified an issue preventing a subset of customers globally who have SSO enabled from accessing the service.
We are currently investigating.
May 11, 2:27 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 11, 2:11 AM
Sage Global KnowledgeBase - Major Outage
Started: May 10, 9:39 AM
identified
We have identified an issue preventing customers globally from accessing the service.
We are currently investigating.
May 10, 9:57 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 10, 9:39 AM
Sage Expense Management - Major Outage
Started: May 10, 7:29 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 10, 8:29 AM
investigating
We have identified an issue preventing customers globally from accessing the web application and website for this service.
We are currently investigating.
May 10, 7:59 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 10, 7:29 AM
Sage 50 - Partial Outage
Started: May 8, 9:53 AM
investigating
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th.
The products/services affected are:
- Sage 50 UKI
- Sage 50 CA
- Sage 50 US
- Remote Data Access (RDA) UKI
- Remote Data Access (RDA) NA
- Sage VIP Payroll (ZA)
- Sage HR
- Sage 300 People Managed Services (ZA)
We have identified the cause of the issue and are currently implement...
May 8, 10:13 AM
investigating
none
May 8, 10:08 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 8, 9:53 AM
Payments Acceptance Service - Major Outage
Started: May 7, 9:33 AM
investigating
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
The products/services impacted are:
Sage 50 UK
Sage 200 UK
Sage 50 US
Sage 50 Canada
Sage 50 FR
Sage 100 FR
Sage 50 DE
Sage 100 DE
Sage 300 US
Sage Active FR, DE, ES and PT
Sage Intacct US
Sage 50 PT
Sage Sole Trader UK
SBCA (GAC) UK
Sage Connect UK and US
Sage AR US and Canada
May 7, 10:06 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 7, 9:33 AM
Sage Business Cloud Accounting (NA) - Partial Outage
Started: May 6, 9:14 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 6, 9:14 PM
Sage Online (FR) - Partial Outage
Started: May 6, 2:26 PM
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 7, 2:29 PM
identified
Nous avons identifié qu’un sous-ensemble de clients rencontre encore des problèmes lors de l’utilisation de Sage Flux Bancaires.
Nous sommes actuellement en cours d’investigation.
---------------------
We have identified that a subset of customers are still experiencing issues while using Sage Flux Bancaires.
We are currently investigating.
May 7, 9:35 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 6, 2:54 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 6, 2:26 PM
Sage Business Cloud Accounting (UKI) - Partial Outage
Started: May 6, 10:42 AM
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
May 6, 12:34 PM
investigating
We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
May 6, 10:59 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 6, 10:42 AM
Sage Token Service - Partial Outage
Started: May 6, 10:22 AM
monitoring
Nous avons identifié que les clients français utilisant les produits de bureau listés ci-dessous rencontraient des messages d’erreur de jeton de validation STS lorsqu’ils tentaient d’activer les services. Toutes les autres fonctionnalités des produits fonctionnaient comme prévu.
Les produits/services impactés étaient :
-Sage 50 Accounts FR
-Sage 100 Accounts FR
-Sage SMDE FR
-Sage Batigest
-Sage Batigest Connect
-Sage FRP 1000
-Sage 100 Payroll FR
-Sage 100 Comptabilité
-Sage ...
May 6, 10:22 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 6, 9:55 AM
My Sage - Partial Outage
Started: May 6, 8:21 AM
investigating
Hemos identificado que los clientes en España no pueden acceder a my.sage.es. Al intentar iniciar sesión, se les muestra un mensaje de error "No Identificado".
Actualmente estamos investigando.
-----------------------------------
We have identified that customers in Spain are unable to access my.sage.es. When trying to log in they are presented with a "Not identified error message".
We are currently investigating.
May 6, 8:21 AM
ISV Marketplace - Major Outage
Started: May 5, 10:02 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 5, 10:41 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 5, 10:02 PM
Sage 200 Standard (UKI) - Degraded Performance
Started: May 5, 4:01 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 6, 8:44 PM
monitoring
We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST.
We apologise for any inconvenience this might cause.
May 6, 12:14 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 5, 8:27 PM
identified
We are continuing to work on a fix for this issue.
May 5, 4:40 PM
identified
We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.
May 5, 4:38 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 5, 4:01 PM
Banking Service - Partial Outage
Started: May 4, 6:36 PM
investigating
We are continuing to investigate the cause of the issue.
May 4, 8:59 PM
investigating
We have identified an issue where Canadian customers cannot import their banking transactions. We are currently investigating.
May 4, 7:16 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 4, 6:36 PM
Sage DPW Cloud - Partial Outage
Started: May 4, 7:33 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 4, 9:32 AM
investigating
We identified an issue where a small subset of customers in Austria are experiencing a prolonged loading time when navigating the service. Some are getting error messages and timeouts. We are currently investigating.
May 4, 7:43 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 4, 7:33 AM
Sage Intacct - Partial Outage
Started: May 3, 5:14 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 4, 7:38 PM
investigating
While we have been closely monitoring the service, the issue has reappeared.
In addition to the previously reported impact, customers are now also experiencing errors when attempting to synchronise data from Intacct to Ramp via the Accounts Payable (AP) module, which is integrated with Ramp. As a result, affected customers may be unable to generate invoices through the Contracts module and complete data synchronisation workflows between Intacct and Ramp.
Thank you for your understanding as we...
May 4, 5:21 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 3, 6:37 PM
investigating
We have identified a global intermittent issue preventing customers from generating invoices via the Contracts module. Customers are being presented with an error message: "Trigger not activated. Verify the URL:...". All other product functionality are performing as expected.
We are currently investigating.
May 3, 5:44 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 3, 5:14 PM
Brightpearl - Partial Outage
Started: May 1, 3:06 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 1, 3:06 PM
Brightpearl - Operational
Started: May 1, 2:42 PM
monitoring
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
May 5, 3:18 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 1, 4:06 PM
identified
We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.
May 1, 3:01 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 1, 2:42 PM
April 2026
Sage Intacct - Operational
Started: Apr 30, 2:03 AM
monitoring
Earlier today we identified an issue preventing student users in the USA from importing files within the learning feature. All other product functionalities were performing as expected for all customers.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 30, 2:03 AM
Brightpearl - Degraded Performance
Started: Apr 29, 12:52 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 29, 2:04 PM
investigating
We have identified an issue causing customers in Europe to experience intermittent errors when using the service.
We are currently investigating.
Apr 29, 1:17 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 29, 12:52 PM
Banking Service - Partial Outage
Started: Apr 29, 8:44 AM
identified
Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority.
We apologise for any inconvenience this might cause.
May 6, 2:55 PM
identified
We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.
Apr 29, 3:53 PM
investigating
We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication.
The products/services impacted:
-Sage 50 Accounts
-Sage Business Cloud Accounting UKI
-Sage Intacct
-Sage 200 Standard UKI
-Sage 200 Professional
We are currently investigating.
Apr 29, 8:58 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 29, 8:44 AM
E-Mail Functionality - Partial Outage
Started: Apr 29, 8:32 AM
identified
If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>.
If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...
May 8, 9:51 AM
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
May 5, 8:42 AM
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
May 5, 8:42 AM
E-Mail Functionality - Partial Outage.
Started: Apr 29, 8:32 AM
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
Apr 30, 11:09 AM
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
Apr 29, 8:32 AM
Sage 200 Standard (UKI) - Degraded Performance
Started: Apr 28, 5:27 PM
investigating
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
Apr 30, 9:41 AM
investigating
We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.
Apr 28, 5:43 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 28, 5:27 PM
Developer Experience Community - Degraded Performance
Started: Apr 28, 8:19 AM
investigating
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
Apr 28, 8:32 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 28, 8:19 AM
Sage Business Docs - Major Outage
Started: Apr 27, 12:18 PM
identified
Nous avons identifié que Sage Business Docs est indisponible pour les clients. Cela entraîne les impacts suivants :
Les clients utilisant Sage Active dans le monde entier ne peuvent pas téléverser ni gérer des fichiers.
Les clients utilisant Sage 50 FR rencontrent une erreur lorsqu’ils tentent de gérer des fichiers et reçoivent des messages d’erreur lorsqu’ils essaient d’accéder à leur FTP.
Nous sommes actuellement en cours d’investigation.
-------------------------------...
Apr 27, 12:18 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 27, 11:43 AM
Cloud Services - Major Outage
Started: Apr 27, 11:41 AM
identified
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider.
We are engaged and working with the Cloud provider to resolve this issue.
Apr 27, 11:59 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 27, 11:41 AM
Sage FRP 1000 (FR) - Major Outage
Started: Apr 27, 11:28 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 27, 11:28 AM
E-Invoicing - Partial Outage
Started: Apr 24, 8:03 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 24, 8:03 AM
Download Issues - Partial Outage
Started: Apr 23, 5:04 PM
investigating
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause.
------------------------------------------
The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...
Apr 28, 8:30 AM
investigating
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels.
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We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue to be operational.
Apr 24, 10:50 AM
investigating
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution.
Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue ...
Apr 24, 7:25 AM
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
--------------------------------------...
Apr 23, 5:04 PM
Download Issues - Partial Outage
Started: Apr 23, 1:13 PM
monitoring
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près.
-------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 23, 1:24 PM
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
--------------------------------------...
Apr 23, 1:13 PM
Banks - Scheduled Maintenance
Started: Apr 23, 9:32 AM
identified
We have been notified of important bank system maintenance today, that lasted 9 hours, between 00:00 UTC and 09:00UTC.
As a result there will be a delay in receiving new transactions for some UK customers today due to this downtime reported by banks this morning resulting in Sage temporarily not being able to retrieve the latest transactions. We are currently syncing the latest transactions and customers will continue to receive new transactions throughout today:
The below services will b...
Apr 23, 9:32 AM
AutoEntry - Core
Started: Apr 22, 4:42 PM
monitoring
We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 27, 10:02 AM
monitoring
We identified an issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”.
The service is currently performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 22, 4:51 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 22, 4:42 PM
Sage Intacct - Partial Outage
Started: Apr 21, 11:15 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 21, 11:15 AM
Sage Online (FR) - Partial Outage
Started: Apr 21, 9:15 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 22, 8:01 PM
identified
Nous avons planifié une période de maintenance le 22 avril, pendant 2 heures entre 20:00 CET to 22:00 CET, afin d’appliquer un correctif pour ce problème.
Veuillez noter que vous ne pourrez pas accéder aux services pendant cette période.
Nous vous prions de nous excuser pour la gêne occasionnée.
------------------------------------------------
We have scheduled a downtime on the 22nd of April for 2 hours between 20:00 CET to 22:00 CET to apply a fix for this issue.
The service ma...
Apr 22, 9:20 AM
identified
Nous poursuivons l’enquête afin d’identifier la cause du problème.
Comme solution de contournement, les utilisateurs Mac peuvent utiliser Ctrl + Maj pour saisir des chiffres et des symboles. Les utilisateurs Windows peuvent utiliser la touche VERR. MAJ pour certains caractères, ou les copier-coller depuis une autre source.
Nous vous prions de nous excuser pour la gêne occasionnée.
-------------------------------------------------
We continue to investigate the cause of the issue.
As ...
Apr 21, 9:15 AM
investigating
Nous avons identifié que la touche SHIFT ne fonctionne pas pour les clients en France lors de l’utilisation des produits listés ci-dessous. Par conséquent, ils ne sont pas en mesure de saisir certains caractères dans le produit. Comme solution de contournement, les clients peuvent utiliser la touche CAPS LOCK pour certains caractères ou les copier-coller depuis une autre source.
Les produits/services concernés sont :
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)
Nous sommes actue...
Apr 20, 12:39 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 20, 12:18 PM
Sage Portal - Major Outage
Started: Apr 21, 8:49 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 21, 9:04 AM
investigating
We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message.
We are currently investigating.
Apr 21, 8:49 AM
Brightpearl - Partial Outage
Started: Apr 20, 5:09 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 20, 5:09 PM
Brightpearl - Degraded Performance
Started: Apr 17, 2:43 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 17, 3:16 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 17, 2:43 PM
E-Invoicing - Invoicing
Started: Apr 17, 11:57 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 20, 9:13 AM
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 17, 3:59 PM
investigating
We have identified an intermittent issue where customers in France are presented with errors when sending invoices. Customers are experiencing validation errors when sending invoices.
We are currently investigating.
Apr 17, 12:22 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 17, 11:57 AM
Sage Intacct - Partial Outage
Started: Apr 17, 10:47 AM
investigating
We are continuing to investigate. We appreciate your patience as we work to resolve this issue.
Apr 17, 4:02 PM
investigating
We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.
Apr 17, 11:08 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 17, 10:47 AM
Banking Service - Partial Outage
Started: Apr 16, 11:08 AM
investigating
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again".
The product/service affected is:
- SBCA ZA
We are currently investigating.
Apr 16, 11:29 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 16, 11:08 AM
Banking Service - Partial Outage
Started: Apr 15, 4:06 PM
identified
We have identified the cause of the issue and we are working on a fix.
Apr 15, 4:06 PM
AutoEntry - Degraded Performance
Started: Apr 15, 12:54 PM
identified
We have identified the cause of the issue and we are working on a fix.
We appreciate your patience while we work to resolve the issue.
Apr 15, 3:51 PM
investigating
We have identified that customers globally are experiencing slowness when using AutoEntry. We have identified the cause of the issue and we are working on a fix.
We apologise for any inconvenience this might cause.
Apr 15, 1:04 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 15, 12:54 PM
Sage.com Websites - Major Outage
Started: Apr 14, 4:01 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 14, 5:55 PM
investigating
We have identified that the Sage.com website is down globally. We are currently investigating.
Apr 14, 4:28 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 14, 4:01 PM
Banking Service - Partial Outage
Started: Apr 14, 11:04 AM
identified
We have identified an issue preventing customers in South Africa from syncing new transactions and onboarding accounts with Standard Bank (Yodlee).
Standard Bank customers connecting a current or savings accounts are encouraged to switch to the Standard Bank connection labelled "Standard Bank (Connection powered by Sage) – DigiME profile required". Please follow the following guide for information on connecting this new connection <a href= "https://za-kb.sage.com/portal/app/portlets/resul...
Apr 14, 11:41 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 14, 11:04 AM
Banking Service - Partial Outage
Started: Apr 13, 8:32 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 16, 11:13 AM
identified
We have identified the cause of the issue and we are working on a fix.
Apr 15, 4:21 PM
identified
We are continuing to investigate the cause of the issue.
We apologise for any inconvenience this might cause.
Apr 14, 10:59 AM
identified
We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.
Apr 14, 10:52 AM
Banking Service - Degraded Performance
Started: Apr 13, 8:32 PM
investigating
We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.
Apr 13, 8:32 PM
Banking Service - Degraded Performance
Started: Apr 13, 8:00 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 13, 8:00 PM
Sage Expense Management - Partial Outage
Started: Apr 13, 10:00 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 13, 10:00 AM
Brightpearl - Degraded Performance
Started: Apr 10, 8:34 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 10, 11:01 PM
investigating
We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.
Apr 10, 8:34 PM
Sage Intacct - Partial Outage
Started: Apr 9, 3:50 PM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 9, 4:11 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 9, 3:50 PM
Sage AR Automation - Degraded Performance
Started: Apr 9, 12:26 PM
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 9, 1:56 PM
investigating
We have identified an issue where customers globally are experiencing intermittent issues while navigating the service. We are currently investigating.
Apr 9, 12:39 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 9, 12:26 PM
Sage DPW Cloud - Partial Outage
Started: Apr 8, 11:47 AM
investigating
We have identified an issue preventing a subset of customers in Austria from logging into Citrix workspaces in Web. Customers who are already logged in are not impacted. We are currently investigating.
Apr 8, 12:01 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 8, 11:47 AM
Sage Business Cloud Payroll - Partial Outage
Started: Apr 7, 1:02 PM
investigating
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
Apr 10, 4:02 PM
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 9, 3:46 PM
investigating
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website.
We appreciate your patience as we work to resolve this issue.
Apr 7, 3:04 PM
investigating
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website.
We are currently investigating.
Apr 7, 1:15 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 7, 1:02 PM
Sage Corporation Tax - Major Outage
Started: Apr 1, 8:54 AM
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
Apr 1, 12:51 PM
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Apr 1, 11:10 AM
investigating
We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.
Apr 1, 9:13 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 1, 8:54 AM
Sage HR - FYI
Started: Apr 1, 8:16 AM
investigating
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers.
These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now.
We apologize for any inconvenience.
Apr 1, 4:02 PM
investigating
We are aware that there is a delay for customers globally to receive the updated yearly policy resets.
We are currently investigating to reduce the delay.
We advise customers to not take action and to check your software again later today.
Apr 1, 9:32 AM
investigating
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
Apr 1, 8:16 AM
March 2026
Sage Intacct - Partial Outage
Started: Mar 31, 10:11 PM
investigating
We are currently working on a fix for the issue.
We appreciate your patience while we resolve the issue.
Apr 1, 1:04 AM
investigating
We have identified that customers globally are getting the following error when creating and viewing journal entries: " uncaught exception error". All other production functionality is working as expected.
We are currently investigating.
Mar 31, 10:26 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Mar 31, 10:11 PM
Sage Intacct - Partial Outage
Started: Mar 30, 11:04 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Mar 30, 11:04 PM
Brightpearl - Partial Outage
Started: Mar 30, 2:05 PM
investigating
We have identified an intermittent issue preventing customers from the USA from accessing the service. The service is available and performing as expected for all other regions.
We are currently investigating.
Mar 30, 2:18 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Mar 30, 2:05 PM
Sage Identity Service - Operational
Started: Mar 29, 5:37 AM
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Mar 29, 7:19 AM
monitoring
We have identified that a subset of customers experienced issues while trying to login using Sage ID for a few minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Mar 29, 6:12 AM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Mar 29, 5:37 AM
Sage Expense Management - Partial Outage
Started: Mar 27, 8:23 AM
identified
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March.
We appreciatte your patience and apologise for any inconvenience this might cause.
Apr 10, 2:24 PM
identified
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March.
We apologise for any inconvenience this might cause.
Apr 1, 4:26 PM
investigating
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
Mar 27, 8:23 AM
HMRC secure mailbox - FYI
Started: Mar 10, 11:34 AM
identified
If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260113160420793">LINK</a>.
Mar 27, 4:29 PM
identified
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll.
If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information:
- Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS.
- Last date a successful retrieval...
Mar 10, 11:34 AM
January 2026
Sage HR - Partial Outage
Started: Jan 7, 1:55 PM
identified
We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days.
We appreciate your patience while we continue to roll out the fix.
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Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que i...
Apr 28, 2:03 PM
identified
While we were working on the fix and the verifications we identified further additional complexities due to policies customization.
This requires additional intervention in which we are currently working on.
We apologise for your inconvenience and we thank you for your patience.
------------------------------------------
Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas.
Esto requiere una interv...
Mar 6, 3:23 PM
identified
Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches.
We apologise for any inconvenience this might cause.
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Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes.
Pedimos disculpas por cualquier inconveniente que esto pueda causar.
--------------------------------------...
Feb 27, 11:16 AM
identified
We continue to roll out the fix to the incorrect leaves balances to customers in small batches.
Thank you for your understanding.
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Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes.
Gracias por su comprensión.
--------------------------------------------------------
Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweis...
Feb 11, 4:34 PM
identified
We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days.
We appreciate your patience while we continue to work on the issue.
--------------------------------------------------------
Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en ...
Feb 5, 12:05 PM
identified
The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches.
We appreciate your patience while we continue to work on the issue.
------------------------------------------------------
La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes.
Agradecemos su paciencia mientras seguimos trabajando en este problema.
--...
Feb 3, 3:54 PM
identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
We continue to work on the fix to update the existing incorrect leave balances.
We appreciate your patience while we continue to work on the issue.
--------------------------------------------------------
Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias.
Seguimo...
Jan 30, 12:20 PM
identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
The work continues on the fix to update the existing incorrect leave balances.
We apologise for any inconvenience this might cause.
-------------------------------------------------------
La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero.
El trabajo continúa en ...
Jan 26, 12:12 PM
identified
We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue.
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Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les solde...
Jan 21, 1:07 PM
identified
We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues.
We appreciate your patience while we continue to work on the issue.
-------------------
Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales.
Agradecemos...
Jan 19, 12:04 PM
identified
We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January.
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos p...
Jan 14, 11:34 AM
identified
We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days.
We appreciate your patience while we continue to work on the issue.
-------------------------------------------------------
Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días.
Agradecemos tu paciencia mientras seguimos trabajando en el problema.
--------------------------------------...
Jan 12, 2:36 PM
identified
We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally.
The work on the fix is progressing, and we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might cause.
-------------------------------------------------------
Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel ...
Jan 9, 10:24 AM
identified
We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue.
We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally.
We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might c...
Jan 8, 1:12 PM
identified
We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January.
We apologise for any inconvenience this might cause.
Jan 8, 12:21 PM
investigating
The issue for which customers are being displayed with incorrect time off balances continues to be investigated
Jan 7, 5:12 PM
investigating
We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets.
We continue to investigate the issue that results in time off balances being incorrect.
If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.
Jan 7, 1:55 PM
investigating
Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix.
Secondly, some employee time off balances are incorrect. We are investigating this issue.
We appreciate your patience as we work to resolve these issues.
Jan 6, 8:44 PM
investigating
We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.
Jan 6, 7:17 PM
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jan 6, 6:40 PM