Current answer
Sage experienced a minor incident: Sage HCM (Criterion) - Partial Outage. The last provider record was marked Monitoring; its current state cannot be verified.
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Incident Lifecycle
Affected Components
Sage HCM (Criterion)
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 13, 2026 at 6:23 PM UTC
Investigating
We are investigating an issue affecting a subset of customers in the USA. The issue is preventing several automated processes from completing as expected, including:
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
Nov 13, 2026 at 4:15 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 2026 at 3:53 PM UTC
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