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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Remote Data Access (RDA) UKI - Degraded Performance
We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI).
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Please see this link for a possible work around: <a href="https://www.intacct.com/ia/docs/en_US/help_action/Reporting/Distribute_and_run_reports/Export_reports/cant-export-report-to-Excel.htm">link</a>.
investigating
We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to work on a fix for Sage 50 Cloud (UK).
The other affected products/services are available and performing as expected.
identified
We continue working on a fix.
Thank you for your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating.
The products/services affected are:
- Sage 50 Cloud US
- Sage 50 Cloud UK
- Sage 100 Contractor Cloud US
- Sage Fixed Assets Cloud US
- Sage BOB
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage 50Sage Business Cloud Accounting (NA)Sage 50 AccountsSage IntacctSage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Sole Trader
identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We continue to work on a fix for this issue.
As a workaround please use Standard list view instead of a Custome one.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are getting an error message when attempting to search for invoice numbers in the Accounts Payable / Accounts Receivable modules.
This issue might not be limited to the above modules and may occur when trying to use filters on any other lister pages.
We have identified the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Portal - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the service closely following the restoration of query submissions.
monitoring
Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage HR - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to actively work on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We are actively working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We have identified an intermittent issue preventing customers globally from using the service. Once logged in, the customers experience slowness when navigating the service. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Commerce - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Thank you for your patience as we work to resolve this issue.
investigating
We have identified an intermittent global issue preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage For Accountants
-Sage For Partners
-Sage Active
-Sage Business Cloud Accounting UKI, NA, ZA
-Sage Business Cloud Payroll
-My Sage
-Client Management
-Sage Business Cloud Payroll Internatio...
Sage Supply Chain Intelligence - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an intermittent issue where global customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Autorenewal Codes ZA - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that updating the registration codes for customers in South Africa is not working for the following products:
-Sage 50 Accounts ZA
-VIP Payroll
-Pastel Payroll
-Sage Business Cloud Payroll Professional.
These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes.
We are currently investigating.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue.
investigating
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We identified an issue preventing customers globally from resetting their passwords using the legacy login mechanism. Customers are presented with “invalid site key” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US and UK customers using the Chrome browser. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
