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Persona Outage History

Daily provider-status observations and published incident history for Persona.

Operational

Persona is operational. Verified . Official provider source.

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88.1% of 42 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Incorrect IP Risk Detection Metadata
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Inquiries & Collections
resolved
An issue with how IP risk detection metadata was populated caused certain inquiries to be incorrectly flagged as risky. EU traffic was affected from about October 14th 19:50 to 22:20 UTC, and US traffic from about October 14th 21:30 to 22:25 UTC. The issue has been resolved, and IP risk detection has been working normally since 22:25 UTC.
Degraded performance: Email Risk Reports
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Reports
resolved
Between approximately 8:45am UTC and 9:54am UTC, Email Address Reports returned elevated errors, and workflows that run Email Address Reports may have failed at that step. The issue has been resolved and Email Address Reports are working normally again.
investigating
We are seeing elevated errors with Email Address Reports, starting at approximately 08:45 UTC. Workflows that run Email Address Reports may fail at that step. We are actively investigating and will share an update within 60 minutes.
Document Verifications Failing
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
This incident has been resolved. Between 7:00PM and 8:47PM UTC (12:00–1:47 PM PDT), some DocAI verifications may have failed to process or returned unexpected results. Verifications have been processing normally since 8:47PM UTC. We apologize for the disruption and thank you for your patience.
investigating
We're investigating an increase in Document Verification failures as of 7:00 PM UTC. We'll follow up with an update shortly.
Degraded Document verification performance
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
Document verification cancellations and processing times remain at normal levels. This incident is resolved.
monitoring
As of 4:20 PM UTC on October 1, we are no longer seeing elevated Document verification cancellations. Processing times returned to normal at 5:00 PM UTC. We're continuing to monitor to confirm a full recovery.
investigating
We're investigating an issue affecting Document verifications that began on September 30 at 11:20 PM UTC. Some verifications may take longer to process or result in a cancellation.
September 2026
Increase in failed Government ID verifications
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
As of 11:12 PM UTC, we have confirmed that overall Government ID verification performance has returned to normal. This incident is now resolved.
monitoring
We’re seeing signs of recovery as of 10:20 PM UTC. We're continuing to monitor.
investigating
We're investigating an increase in Government ID verification failures starting at 9:58 PM UTC.
High rate of MX Database verification failures
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Database Verifications
resolved
MX Database verification pass rates returned to normal at approximately 8:20 AM UTC and have remained stable since. We’ve confirmed the issue is fully resolved.
monitoring
MX Database verification pass rates began improving at approximately 8:15 AM UTC. We're continuing to monitor to confirm a full recovery.
identified
We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates. We will share updates as more information becomes available.
investigating
We're investigating a high failure rate in MX Database verifications which started at 5:15 AM UTC.
High rate of MX Database verification failures
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Database Verifications
resolved
RENAPO has restored its services, and MX DBV verifications are processing normally. This incident was resolved as of approximately 03:00 UTC on September 17, 2026.
identified
We confirmed that RENAPO (Registro Nacional de Población), Mexican government agency responsible for registering and verifying the identity of all residents in Mexico and Mexican citizens living abroad, is undergoing maintenance until September 17th, 20206 at 6:00 UTC. We're investigating options to bring back MX DBV. It is likely that we would not be able to resolve this issue until RENAPO service is back online.
investigating
We're investigating a high failure rate in MX Database verifications which started at 2:40AM UTC.
Increase in latency and timeouts
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API Cases Dashboard Graph Inquiries & Collections Reports Verifications Webhooks Workflows
resolved
We have confirmed that as of of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), performance across all products have been restored.
monitoring
As of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), Dashboard access has been restored. We are still monitoring the recovery of other products.
investigating
As of Sep 1, 2026, 9:30 AM PDT (Sep 1, 2026, 4:30 PM UTC), Dashboard access is returning. We are still monitoring the recovery of other products.
investigating
Google Cloud has confirmed an active incident affecting networking in its us-central1 region, causing latency across all products. Users may have trouble accessing the dashboard and see increased latency in verifications processing.
investigating
We're investigating an increase in latency and timeouts as of Sep 1, 2026, 3:30 PM UTC, affecting all products and dashboard access. We will follow up shortly with an update.
August 2026
Intermittent OCR Issues Impacting Government ID Verifications
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
Between Aug 19, 2026, 4:40 PM UTC and Aug 20, 2026 8:19 PM UTC, we experienced OCR errors impacting government ID verifications. This is now resolved.
monitoring
Our team has identified the source and a fix is being rolled out. We are monitoring to confirm full resolution.
investigating
Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.
Service Degradation
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API Inquiries & Collections Verifications
resolved
As of Aug 18, 2026, 4:51 PM PDT (Aug 18, 2026, 11:51 PM UTC) this issue has been resolved and we are seeing services recovering
investigating
We are currently investigating degraded service on inquiries and verifications as of Aug 18, 2026, 4:06 PM PDT (Aug 18, 2026, 11:06 PM UTC)
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