Current answer
Persona experienced a minor incident: Degraded Document verification performance. Resolved on Oct 1, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Resolved
Document verification cancellations and processing times remain at normal levels. This incident is resolved.
Oct 1, 2026 at 5:57 PM UTC
Monitoring
As of 4:20 PM UTC on October 1, we are no longer seeing elevated Document verification cancellations. Processing times returned to normal at 5:00 PM UTC. We're continuing to monitor to confirm a full recovery.
Oct 1, 2026 at 5:40 PM UTC
Investigating
We're investigating an issue affecting Document verifications that began on September 30 at 11:20 PM UTC. Some verifications may take longer to process or result in a cancellation.
Oct 1, 2026 at 4:14 PM UTC
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