Current answer
Persona experienced a minor incident: High rate of MX Database verification failures. Resolved on Sep 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Resolved
RENAPO has restored its services, and MX DBV verifications are processing normally. This incident was resolved as of approximately 03:00 UTC on September 17, 2026.
Sep 17, 2026 at 3:00 AM UTC
Identified
We confirmed that RENAPO (Registro Nacional de Población), Mexican government agency responsible for registering and verifying the identity of all residents in Mexico and Mexican citizens living abroad, is undergoing maintenance until September 17th, 20206 at 6:00 UTC. We're investigating options to bring back MX DBV.
It is likely that we would not be able to resolve this issue until RENAPO service is back online.
It is likely that we would not be able to resolve this issue until RENAPO service is back online.
Sep 16, 2026 at 4:49 AM UTC
Investigating
We're investigating a high failure rate in MX Database verifications which started at 2:40AM UTC.
Sep 16, 2026 at 4:48 AM UTC
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