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Persona Outage History

Daily provider-status observations and published incident history for Persona.

Operational

Persona is operational. Verified . Official provider source.

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88.1% of 42 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

December 2025
Service Disruption: Cloudflare Outage Affected Persona Services
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
During Cloudflare's global outage from 08:47 AM to 09:11 AM UTC on December 5, 2025, Persona's service was unavailable, resulting in 500 errors for customers attempting to access our services. All systems recovered automatically and resumed normal operations as soon as Cloudflare's services were restored. This incident impacted all organizations across all regions.
November 2025
Increased latencies in APIs
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Between 21:51 UTC to 22:13 UTC, we saw elevated response times across the Persona platform. This is now resolved.
monitoring
A remediation has been implemented and latencies are back to normal.
investigating
We're currently investigating p90 elevated response times in our APIs.
Cloudflare outage impacting some Persona websites
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Cloudflare has mitigated issues on their side and our websites are resolving and rendering correctly now.
monitoring
We continue to monitor the situation and will provide updates as Cloudflare works towards resolving the issues on their side.
monitoring
We continue to monitor the situation and will provide updates as Cloudflare works towards resolving the issues on their side.
investigating
The issues are a result of a global Cloudflare outage. We are tracking status on resolution of the incident with Cloudflare.
investigating
A global Cloudflare outage is impacting some Persona websites. Users may see a notice to "Please unblock challenges.cloudflare.com to proceed." when visiting withpersona.com. If you are experiencing issues accessing your customer dashboard, please visit https://app.withpersona.com/dashboard directly. This appears to work in cases where customer dashboard access is impacted by this Cloudflare issue. We are seeing some impact on our product. While API, Verifications and Workflows continue to operate normally, Profile Reports are currently offline and being bypassed.
Degraded performance for US address input components
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Inquiries & Collections
resolved
We implemented a fix at 20:56 UTC to resolve the degradation with US address components. This issue was limited to address components utilizing the US state dropdown component. This is now resolved.
identified
We've identified the root cause and are working on a fix. We will provide additional updates shortly.
investigating
We're experiencing degraded performance for US address components in the inquiry UI flow. Our team is actively investigating the issue. We'll post a further update soon.
Workflow HTTP steps
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Workflows
resolved
Manual reruns have been completed for all rerunnable workflow steps that errored.
identified
New workflows run with the Make HTTPs Request steps have been fully functional since 2025-11-03 17:47:14 UTC; we are working on remediating all previously stalled steps.
identified
A subset of HTTPs requests made using the "Make HTTPS Request" action inside a Persona workflow have been stalled, starting on 2025-10-31 17:01:51 UTC. We have identified the issue and are working on remediation.
October 2025
Increased latency on webhooks
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue is now fully mitigated. Response times have remained stable.
monitoring
Mitigations have been deployed. Webhook response times have recovered and we are processing all new webhook delivery events at expected rates.
identified
We continue to work to remediate the problem. We have made headway with our efforts and webhook response times are decreasing. In order to mitigate issues, webhook retries were disabled at approximately October 25 00:15 UTC and reenabled at 00:30 UTC.
identified
We have identified the problem and are deploying fixes.
investigating
We are investigating increased latencies on webhook responses for US-based organizations.
Increased Latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Fixes have been deployed and P99 times for API calls are stable.
monitoring
We've identified the issue and mitigated the problem. Latencies are returning back to normal and we're continuing to work on a permanent fix.
investigating
We're continuing to investigate elevated response times in the US region only. We'll post another update soon.
investigating
We're continuing to investigate elevated response times across the US and EU regions. We'll post another update soon.
investigating
We're currently investigating elevated response times across the US and EU regions. We'll post an update soon.
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