Intermittent OCR Issues Impacting Government ID Verifications
View the provider incident record →Current answer
Persona experienced a partial incident: Intermittent OCR Issues Impacting Government ID Verifications. Resolved on Aug 20, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Resolved
Between Aug 19, 2026, 4:40 PM UTC and Aug 20, 2026 8:19 PM UTC, we experienced OCR errors impacting government ID verifications. This is now resolved.
Aug 20, 2026 at 8:30 PM UTC
Monitoring
Our team has identified the source and a fix is being rolled out. We are monitoring to confirm full resolution.
Aug 20, 2026 at 7:57 PM UTC
Investigating
Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.
Aug 20, 2026 at 7:19 PM UTC
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