Current answer
Persona experienced a minor incident: High rate of MX Database verification failures. The provider currently marks this incident Identified.
The notice publication date does not establish the outage start.
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Identified
We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates.
We will share updates as more information becomes available.
We will share updates as more information becomes available.
Sep 30, 2026 at 8:13 AM UTC
Investigating
We're investigating a high failure rate in MX Database verifications which started at 5:15 AM UTC.
Sep 30, 2026 at 7:20 AM UTC
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