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Persona Outage History

Daily provider-status observations and published incident history for Persona.

Operational

Persona is operational. Verified . Official provider source.

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88.1% of 42 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Subset of non-US database verifications are experiencing elevated connectivity issues
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Between 20:36 UTC and 21:02 UTC, we experienced elevated connectivity issues affecting a subset of non-US database verifications. This is now resolved.
monitoring
As of 21:02 UTC, we are seeing rate recovery. Monitoring is ongoing.
investigating
As of 20:36 UTC, a subset of non-US database verifications are experiencing elevated connectivity issues. We are actively investigating the issue.
Elevated Latency on Document and Government ID verifications (EU)
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
monitoring
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
investigating
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
Elevated Latency on Document verifications and Government ID verification
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
A fix was applied at 19:15 UTC (July 21st). The issue is now resolved.
monitoring
Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored. A fix was applied at 19:15 UTC (July 21st), and monitoring is ongoing.
investigating
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
Elevated latency for Government ID verifications
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue has been resolved and latencies have returned to normal.
investigating
We are investigating latencies for Government ID verifications.
Elevated latency for Government ID verifications
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue has been resolved and latencies have returned to normal.
investigating
We are investigating elevated latencies for Government ID verifications.
Missing verification images on Dashboard
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue impacting Verification images on the Dashboard is now resolved.
monitoring
The issue impacting Verification images on the Dashboard has been fixed.
identified
We've identified an issue on the Dashboard impacting Verification images, causing them to load intermittently.
June 2026
Case Status - Not Updating
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Cases
resolved
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
monitoring
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
identified
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
investigating
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
Errors with AAMVA verifications
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
Between 15:07 UTC and 16:31 UTC, AAMVA verifications were unavailable due to an issue originating from AAMVA's source network. Services have been fully restored as of 16:31 UTC. We are expecting a Root Cause Analysis (RCA) report directly from AAMVA. We will share further details as they become available. We apologize for any disruption this may have caused.
investigating
We are continuing to investigate the ongoing AAMVA service outage. AAMVA verifications remain unavailable at this time. Our team is actively working to restore service and is in contact with AAMVA. We will provide another update in 30 minutes or sooner if the situation changes.
investigating
Persona is currently investigating erroring AAMVA verifications. We are working directly with AAMVA to identify the root cause and will provide updates as we learn more.
Elevated workflow run errors
major

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Inquiries & Collections Workflows
resolved
From 07:12 AM UTC to 07:38 AM UTC, we saw elevated workflow execution errors. During this window, Inquiry completion rates for legacy US tenants fell to zero. We identified the cause and applied mitigations; services are stable and under active monitoring.
investigating
We are investigating elevated workflow run failures in US Legacy. Our team is actively investigating the issue. We'll post an update soon.
Increased latency for verifications
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Inquiries & Collections Verifications
resolved
Between 03:05 and 05:53 UTC (June 10th), we saw elevated response times across government ID and selfie verifications in the US region, caused by a degradation in Google Cloud Storage. This is now resolved.
identified
We're currently monitoring elevated response times affecting government ID and selfie verifications in the US region. The delays are linked to a degradation in our cloud storage provider (Google Cloud Storage). We are monitoring GCS's status and will update as soon as we have more information.
investigating
We're currently investigating elevated response times in the US region, impacting government ID and selfie verifications. We'll post an update soon.
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