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OpenText Outage History

Daily provider-status observations and published incident history for OpenText.

Unknown

Current status for OpenText cannot be verified right now. Verified . Official provider source.

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0% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 0% 31 31
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Core Capture EU (capture.ot2.opentext.eu) was unavailable
major Observed active window 2h 56m

View incident details and source

Started:

Core Capture Core Capture for SAP® Solutions
monitoring
Core Capture (capture.ot2.opentext.eu) experienced a service disruption that affected the extract functionality. All other application functionalities were unaffected. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM4036655
identified
We are currently experiencing a service disruption affecting the extract functionality within the Core Capture (capture.ot2.opentext.eu) application. All other application functionalities remain unaffected. The technical teams have identified the root cause and are actively implementing a resolution to restore the affected functionality as quickly as possible. We continue to treat this incident as a high priority and will provide further updates as progress is made toward full restoration. We apologize for the inconvenience and appreciate your patience and understanding. Tracking Number: IM4036655
investigating
We are currently experiencing a service outage affecting the Core Capture (capture.ot2.opentext.eu) application in the EU, resulting in complete unavailability of the service. A technical response team is being assembled to investigate the issue, identify the root cause, and work toward restoring service as quickly as possible. We are treating this incident as a high priority and will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding. Tracking Number: IM4036655
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable
major Observed active window 2h 43m

View incident details and source

Started:

Core Content Management Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications were unavailable. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4035257
investigating
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications are currently unavailable, which may impact certain application features and user operations. Teams are currently assembled and working to resolve the issue. We apologize for any inconvenience caused and appreciate your patience. Tracking Number: IM4035257
investigating
Core EU - Content Management and Success Factors is currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Tracking Number: IM4035257
investigating
We are currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
Core EDR/MDR is experiencing experiencing login issues
major Observed active window 18m

View incident details and source

Started:

Core EDR/MDR
investigating
Core EDR/MDR is experiencing experiencing login issues when accessing their US provisioned OpenText Core EDR/MDR consoles. No console access is possible at the moment. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is experiencing an issue with workflows and alerts processing.
minor Observed active window 11h 10m

View incident details and source

Started:

Core EDR/MDR
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue. Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue. Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue. Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues
minor Observed active window 2h 7m

View incident details and source

Started:

Zix Encryption Services - Email Message Privacy (EMP)
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue
minor Observed active window 2h 42m

View incident details and source

Started:

Core Content Management Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031673
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031673
investigating
We are currently experiencing an issue that may prevent customers from uploading new documents in OCP Canada. The appropriate technical teams have been engaged and are actively investigating the issue with priority. We apologize for any inconvenience and will provide further updates as the investigation progresses. Reference: IM4031673
Zix - Hosted Exchange - Some users may not be able to connnect or access OWA
major Observed active window 3h 26m

View incident details and source

Started:

Zix Hosted Exchange
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Zix - Hosted Exchange is currently experiencing some issue and some users may not be able to connect via Outlook or OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031318
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
minor Observed active window 4h 0m

View incident details and source

Started:

Core Messaging - Email Fax2Mail
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
October 2026
Core US services were unavailable
critical Observed active window 2h 42m

View incident details and source

Started:

Core Collaboration for Engineering (xchange.us.opentext.com) Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
Developer Experience (all locations) is currently experiencing an issue
critical Observed active window 137h 38m

View incident details and source

Started:

Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available. Reference: IM4021478

Legacy Incident Archive

97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Core EDR/MDR experienced installation failures
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. The next update for this issue will be on Monday, 18 May 2026...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will...
Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent document upload issue has been fully resolved following a fix that was implemented on the evening of Friday, May 22, 2026. Since the fix was applied, the system has been under continuous monitoring, and we are pleased to report that there have been zero upload failures. After six consecutive days of stable performance and a 100% upload success rate, we are officially considering this issue resolved as of May 28, 2026. In addition to resolving this issue, we continue to make...
monitoring
The issue causing intermittent upload failures has been addressed with a fix that is already improving upload success rates. We remain committed to further enhancing document upload stability and will continue to introduce incremental improvements in upcoming updates. Our teams are actively monitoring system performance and will provide additional updates as they become available. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_vi...
monitoring
The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates. We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates. We are actively monitoring system performance and will share further updates as they become available. Ref# IM3925260.
identified
The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available. Ref# IM3925260.
investigating
We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available. Ref# IM3925260.
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3925152
investigating
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3925152
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site Reference: IM3924061
ZixProtect Link Protection failing scans
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012
Frankfurt EU28 was experiencing functionality issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789
Zix - Microsoft 365 - Secure Cloud Licensing Error
major Source not attested
Last archived state: resolved
View archived record details
investigating
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM3922293
April 2026
Core EDR/MDR experienced issues
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Core Capture for SAP® Solutions EU experienced intermittent issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984
Intermittent issues for SAP SuccessFactors Core Content Management in EU
minor Source not attested
Last archived state: resolved
View archived record details
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified
We are continuing to work on a fix for this issue.
identified
A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126
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