Looking for an update now? Check the current status, or follow OpenText for future changes.
0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Core Capture EU (capture.ot2.opentext.eu) was unavailable
Core Capture (capture.ot2.opentext.eu) experienced a service disruption that affected the extract functionality. All other application functionalities were unaffected. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM4036655
identified
We are currently experiencing a service disruption affecting the extract functionality within the Core Capture (capture.ot2.opentext.eu) application. All other application functionalities remain unaffected. The technical teams have identified the root cause and are actively implementing a resolution to restore the affected functionality as quickly as possible.
We continue to treat this incident as a high priority and will provide further updates as progress is made toward full restoration. We apologize for the inconvenience and appreciate your patience and understanding.
Tracking Number: IM4036655
investigating
We are currently experiencing a service outage affecting the Core Capture (capture.ot2.opentext.eu) application in the EU, resulting in complete unavailability of the service. A technical response team is being assembled to investigate the issue, identify the root cause, and work toward restoring service as quickly as possible.
We are treating this incident as a high priority and will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding.
Tracking Number: IM4036655
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications were unavailable. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4035257
investigating
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications are currently unavailable, which may impact certain application features and user operations. Teams are currently assembled and working to resolve the issue.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
Core EU - Content Management and Success Factors is currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
We are currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Core EDR/MDR is experiencing experiencing login issues
Core EDR/MDR is experiencing experiencing login issues when accessing their US provisioned OpenText Core EDR/MDR consoles. No console access is possible at the moment.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is experiencing an issue with workflows and alerts processing.
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
We are currently experiencing an issue that may prevent customers from uploading new documents in OCP Canada. The appropriate technical teams have been engaged and are actively investigating the issue with priority.
We apologize for any inconvenience and will provide further updates as the investigation progresses.
Reference: IM4031673
Zix - Hosted Exchange - Some users may not be able to connnect or access OWA
A fix has been implemented and we are monitoring the results.
investigating
Zix - Hosted Exchange is currently experiencing some issue and some users may not be able to connect via Outlook or OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031318
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content ManagementCore Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
Developer Experience (all locations) is currently experiencing an issue
Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Core Archive UAE (ME) is currently experiencing degradation of service.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time.
We continue to monitor regional conditions in the Middle East, and other services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
IM3917402 - Emails delayed from noreply@cloud.opentext.com
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Core Secure Access is currently experiencing an issue. Emails from noreply@cloud.opentext.com, including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917402
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.
majorSource not attested
Last archived state: resolved
View archived record details
identified
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams have identified the issue and are working to restore communications. We appreciate your patience.
Tracking Number: IM3916953
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Developer Experience - Thrust API Bundle experienced login failures
Source not attested
Last archived state: resolved
View archived record details
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: 61694550
investigating
Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: 61694550
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3915342
Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being developed. Thank you for your patience.
investigating
The teams are still in the effort of troubleshooting the issue. We appreciate your patience.
Ticket: IM3914775
investigating
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket: IM3914775
Core EDR/MDR experienced a service degradation
Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience.
Tracking Number: 5275019
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.
Tracking Number: 5275019
Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Archiving Services are giving errors when trying to access
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Zix-Cybersecurity Archiving Services are currently experiencing an issue.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: <IM1234567>
Enterprise Service Management was experiencing service unavailability.
Source not attested
Last archived state: resolved
View archived record details
investigating
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
