Core EDR/MDR is experiencing an issue with workflows and alerts processing.
View the provider incident record →Current answer
OpenText experienced a minor incident: Core EDR/MDR is experiencing an issue with workflows and alerts processing.. ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Core EDR/MDR
Incident Timeline
Investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
Nov 6, 2026 at 12:01 PM UTC
Investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
Nov 6, 2026 at 6:24 AM UTC
Investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
We appreciate your patience.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
We appreciate your patience.
Nov 6, 2026 at 4:24 AM UTC
Investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Nov 6, 2026 at 2:44 AM UTC
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