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OpenText Outage History

Daily provider-status observations and published incident history for OpenText.

Component incident

OpenText has an active component incident; no global outage is indicated. Verified . Official provider source.

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0% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Core DNS Protection Block Page is currently experiencing an issue
minor Observed active window 140h 39m

View incident details and source

Started:

Core DNS Protection
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. The required DNS Agent update, and a related client utility update is in progress. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent by 1:00 PM Eastern tomorrow, or if there are significant updates, whichever comes first. Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have scheduled the required DNS Agent update to begin today, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first. Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
CTIS Service was in a degraded state in OCP US
minor Observed active window 2h 18m

View incident details and source

Started:

Core Capture (corecapture.us.opentext.com) Core Platform - Content Transformation and Injection Services
monitoring
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4001177
investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4001177
investigating
We are continuing to investigate this issue.
investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation Reference: IM4001177
Frankfurt EU8 is currently experiencing service degradation
minor Observed active window 20m

View incident details and source

Started:

Frankfurt EU8
investigating
Frankfurt EU8 is currently experiencing service degradation. Customers may experience intermittent issues accessing the service. Operations, Engineering, and Support teams are actively investigating the issue and working to restore service as quickly as possible. We are treating this as a high priority and will continue to closely monitor the environment while mitigation efforts are in progress. We appreciate your patience and understanding. We will share more updates as they become available. Tracking Number: IM4000627
Frankfurt EU8 experienced a service degradation.
minor Observed active window 54m

View incident details and source

Started:

Frankfurt EU8
monitoring
Frankfurt EU8 experienced a service degradation. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3998323
investigating
Frankfurt EU8 is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3998323
Zix Archive Services - BCA and ZixArchive receiving Error 500
minor Observed active window 2h 28m

View incident details and source

Started:

Zix Archive Services - Business Communication Archive Zix Archive Services - ZixArchive
monitoring
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3997654
investigating
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3997654
Frankfurt EU8 is currently experiencing service degradation
minor Observed active window 25m

View incident details and source

Started:

Frankfurt EU8
investigating
Frankfurt EU8 is currently experiencing service degradation with UCMDB service on EU8 farm. Clients may experience degradation while loading request entities or using an actual service on the EU8 farm. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3995249
August 2026
Zix - M365 - Some users may be unable to connect to Microsoft 365 Exchange Online
major Observed active window 91h 51m

View incident details and source

Started:

Zix Office 365
monitoring
Update from Microsoft: All user impact scenarios are now resolved as they rectified the additional mitigation efforts for the Outlook impact which occurred in less than one percent of their infrastructure. They will continue to monitor their telemetry to ensure all services remain healthy and plan to close this communication by next update.
monitoring
Update from Microsoft: Microsoft discovered an issue in less than one percent of their infrastructure, where additional mitigation efforts to resolve impact for Exchange Online did not successfully deploy. The vast majority of impact remains remediated; however, those serviced from the impacted portion of infrastructure may be unable to access previously recovered Outlook connection methods. Microsoft remains committed to restoring all services to all users and will continue to carefully moni...
monitoring
Update from Microsoft: Their telemetry indicates service availability remains stable above 99 percent and expect the majority of users should no longer be seeing impact from this issue. The continued focus is on balancing the implementation of their fixes across remaining portions of affected infrastructure to ensure persistent recovery, with added attention on ensuring withstanding recovery of scenarios dependent on REST and Graph API connection methods.
monitoring
Update from Microsoft: Microsoft continues to advance multiple workstreams to restore service and prevent additional impact. Microsoft is prioritizing infrastructure that requires the most immediate attention while carefully expanding corrective actions across additional regions, with continued monitoring throughout this process. In parallel, Microsoft is investigating remaining reports of impact and evaluating additional actions to support full service recovery.
monitoring
Update from Microsoft: Microsoft observed continued recovery across previously impacted Exchange Online scenarios, with core mail flow functionality remaining healthy. Their focus remains on validating recovery across dependent Microsoft 365 experiences and confirming that remaining impact scenarios are fully addressed. They are maintaining enhanced monitoring while engineering teams complete end-to-end validation before determining whether any further corrective actions are required.
identified
Update from Microsoft: A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, Microsoft is focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required.
investigating
Update from Microsoft: Microsoft is continuing to perform comprehensive tests to ensure their mitigation strategy effectively resolves the issue without introducing additional impact. In parallel, they are exploring alternative remediation avenues to minimize impact in the interim.
investigating
Update from Microsoft: Microsoft has identified a potential corrective action for the affected infrastructure and are evaluating deployment options. They are monitoring service telemetry and affected Exchange Online transactions to determine whether the action is reducing impact and to better understand the scope of affected scenarios.
investigating
Update from Microsoft: Microsoft isolated a common failure pattern across affected Exchange Online requests that is associated with authentication and protocol connectivity. They are analyzing service telemetry to identify the underlying source of impact and validate potential remediation options. Additionally, they are continuing to assess the scope of impact and monitor for additional affected scenarios. More info - Users may experience a variety of symptoms related to this event, includi...
investigating
Microsoft O365 Exchange - some users are experiencing an issue connecting to Exchange 365. Microsoft is aware of the issue and has provided Issue ID: EX1464935.
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery
minor Observed active window 1h 44m

View incident details and source

Started:

Desktop Messaging BMS
investigating
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893
investigating
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893
Core Communications Europe was unavailable
minor Observed active window 42m

View incident details and source

Started:

Core Communications
monitoring
Core Communications Europe was unavailable. Teams are currently assembled and working to resolve the issue. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM3987509
investigating
Core Communications Europe is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987509
MailStore Cloud is currently unavailable
critical Observed active window 1h 47m

View incident details and source

Started:

MailStore Cloud
monitoring
MailStore Cloud was unavailable. Service has been restored and is being validated. We appreciate your patience.
investigating
MailStore Cloud is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Legacy Incident Archive

97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Core US Search functionality experienced degradation in SaaS-Applications.
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be s...
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be s...
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be s...
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sen...
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Updates for t...
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Num...
identified
Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932
identified
We are continuing to work on a fix for this issue.
identified
Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue. Reference: IM3904932
Core Europe applications are currently unavailable
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue
Admin Center EU is in a degraded state
minor Source not attested
Last archived state: resolved
View archived record details
identified
Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution
March 2026
Issues with multiple services hosted on ZixCentral
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3...
investigating
We are continuing to investigate this issue.
investigating
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020
Zix - Hosted Exchange (HEX) - OWA/Outlook error
major Source not attested
Last archived state: resolved
View archived record details
monitoring
HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559
investigating
HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559
Core Capture EU is experiencing an outage
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.
Core Archive UAE (ME) is currently experiencing degradation of service.
critical Source not attested
Last archived state: resolved
View archived record details
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136
investigating
Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3884136
identified
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
identified
Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we wo...
identified
Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities. We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towar...
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