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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Core Capture EU (capture.ot2.opentext.eu) was unavailable
Core Capture (capture.ot2.opentext.eu) experienced a service disruption that affected the extract functionality. All other application functionalities were unaffected. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM4036655
identified
We are currently experiencing a service disruption affecting the extract functionality within the Core Capture (capture.ot2.opentext.eu) application. All other application functionalities remain unaffected. The technical teams have identified the root cause and are actively implementing a resolution to restore the affected functionality as quickly as possible.
We continue to treat this incident as a high priority and will provide further updates as progress is made toward full restoration. We apologize for the inconvenience and appreciate your patience and understanding.
Tracking Number: IM4036655
investigating
We are currently experiencing a service outage affecting the Core Capture (capture.ot2.opentext.eu) application in the EU, resulting in complete unavailability of the service. A technical response team is being assembled to investigate the issue, identify the root cause, and work toward restoring service as quickly as possible.
We are treating this incident as a high priority and will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding.
Tracking Number: IM4036655
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications were unavailable. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4035257
investigating
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications are currently unavailable, which may impact certain application features and user operations. Teams are currently assembled and working to resolve the issue.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
Core EU - Content Management and Success Factors is currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
We are currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Core EDR/MDR is experiencing experiencing login issues
Core EDR/MDR is experiencing experiencing login issues when accessing their US provisioned OpenText Core EDR/MDR consoles. No console access is possible at the moment.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is experiencing an issue with workflows and alerts processing.
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
We are currently experiencing an issue that may prevent customers from uploading new documents in OCP Canada. The appropriate technical teams have been engaged and are actively investigating the issue with priority.
We apologize for any inconvenience and will provide further updates as the investigation progresses.
Reference: IM4031673
Zix - Hosted Exchange - Some users may not be able to connnect or access OWA
A fix has been implemented and we are monitoring the results.
investigating
Zix - Hosted Exchange is currently experiencing some issue and some users may not be able to connect via Outlook or OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031318
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content ManagementCore Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
Developer Experience (all locations) is currently experiencing an issue
Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Core Capture Australia is in a degraded state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution
Core Messaging Europe was experiencing service degradation
Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3...
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
Cloud Fax services Europe was experiencing a degradation in service
Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The incident number has been updated to reflect the correct incident number.
Tracking Number: IM3934421
OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be remove...
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3933223
Cloud Fax services Europe is currently experiencing an issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The following services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Tracking Number: IM3933644
Alloy North America was experiencing service degradation.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Alloy North America is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3932089
Core Share NA is experiencing login issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Issue has been resolved.
investigating
We are currently investigating this issue.
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3930847
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3927189
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
ProviderLink Timeouts and Slow-loading Pages
majorSource not attested
Last archived state: resolved
View archived record details
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
Issue Summary Statement
minorSource not attested
Last archived state: resolved
View archived record details
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
