OpenText Outage History
Uptime record, past incidents, and downtime history for OpenText.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 15 | 15 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
Started: Aug 13, 6:36 PM
investigating
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.
Workaround:
After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.
Tracking Num...
Aug 13, 6:36 PM
Cloud Fax services are experiencing delays in processing of fax files
Started: Aug 13, 3:09 PM
investigating
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3978817
Aug 13, 4:15 PM
investigating
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Desktop Messaging BMS
Tracking Number: IM3978817
Aug 13, 3:09 PM
Enterprise Service Management might have experienced issues accessing applications.
Started: Aug 9, 8:05 AM
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 10, 12:33 AM
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 9, 4:32 PM
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 9, 2:34 PM
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented and we are monitoring the results. We appreciate your patience.
Tracking Number: IM3976323
Aug 9, 12:17 PM
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first
Tracking Number: IM3976323
Aug 9, 10:13 AM
investigating
We are continuing to investigate this issue.
Aug 9, 9:06 AM
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Tracking Number: IM3976323
Aug 9, 9:06 AM
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Tracking Number: IM3976323
Aug 9, 8:05 AM
"Unknown Error" in CP Portal
Started: Aug 8, 3:05 PM
monitoring
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed.
Tracking Number - IM3976014
Aug 8, 8:03 PM
investigating
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
Aug 8, 3:05 PM
Secure Cloud Portal - Microsoft 365 License Adjustements
Started: Aug 7, 5:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 7, 8:14 PM
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM397569
Aug 7, 5:59 PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
Started: Aug 6, 5:18 PM
monitoring
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
Aug 6, 9:14 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
Aug 6, 5:18 PM
Core EDR/MDR experienced service degradation
Started: Aug 3, 8:28 PM
monitoring
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
Aug 4, 12:54 AM
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 11:28 PM
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 10:28 PM
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 9:29 PM
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 8:28 PM
July 2026
TLS connection issues with multiple encryption services
Started: Jul 31, 2:29 PM
monitoring
The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
Jul 31, 2:57 PM
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
Jul 31, 2:45 PM
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
Jul 31, 2:37 PM
investigating
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
Jul 31, 2:29 PM
Zix - Customer Portal incorrectly authentication issue
Started: Jul 28, 5:31 PM
monitoring
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
Jul 28, 5:38 PM
identified
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
Jul 28, 5:31 PM
Oregon US6 is currently experiencing intermittent service unavailability
Started: Jul 27, 2:21 PM
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
Jul 27, 3:22 PM
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
Jul 27, 2:21 PM
Frankfurt EU8 experienced intermittent service unavailability.
Started: Jul 27, 9:03 AM
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 10:54 AM
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 9:48 AM
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 9:03 AM
Frankfurt EU8 is currently experiencing intermittent service unavailability
Started: Jul 27, 7:17 AM
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 7:17 AM
Zix Hosted Exchange/Customer Portal not saving updates to user settings
Started: Jul 25, 9:57 PM
monitoring
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3967822
Jul 25, 11:52 PM
investigating
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3967822
Jul 25, 9:57 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
Started: Jul 23, 5:30 PM
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
Service has been restored and is now being validated. This status will remain open for 24 hours.
We appreciate your patience.
Tracking Number: IM3966467
Jul 23, 7:02 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
The assembled teams have identified the cause and are working diligently to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
Jul 23, 6:29 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
Jul 23, 5:30 PM
Secure Messaging Portal (ZixPortal) Email sporadic message delivery delays
Started: Jul 22, 4:21 PM
monitoring
Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965742
Jul 22, 5:28 PM
investigating
Secure Messaging Portal (ZixPortal) is currently experiencing an issue with sporadic message delivery delays.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965742
Jul 22, 4:21 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages
Started: Jul 22, 1:31 PM
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965099
Jul 22, 2:50 PM
identified
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
Jul 22, 1:56 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
Jul 22, 1:31 PM
Core Archive CH is currently experiencing degradation of service.
Started: Jul 22, 9:42 AM
investigating
Maintenance Window: 15 to 30 minutes (Starting immediately)
Impact: The production site will be temporarily offline.
We are actively working to complete the restoration as quickly as possible and will provide an update once services are back online.
We apologize for the inconvenience.
Jul 22, 10:34 AM
investigating
We are currently investigating this issue.
Jul 22, 9:42 AM
Email Message Privacy (EMP) Gateway Users unable to messages
Started: Jul 21, 10:21 PM
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3965145
Jul 22, 12:22 PM
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams have been assembled and are working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
Jul 22, 11:46 AM
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
Jul 21, 10:21 PM
Frankfurt EU18 was experiencing service unavailability
Started: Jul 20, 1:34 PM
monitoring
Frankfurt EU18 farm was experiencing service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3964099
Jul 20, 1:55 PM
investigating
Frankfurt EU18 farm is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3964099
Jul 20, 1:34 PM
Frankfurt EU18 may have experienced degradation issues with SLT calculation
Started: Jul 20, 10:43 AM
investigating
Frankfurt EU18 may experience degradation issues with SLT calculation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3963996
Jul 20, 10:43 AM
Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook
Started: Jul 14, 3:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 14, 3:32 PM
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3961151
Jul 14, 3:25 PM
Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook
Started: Jul 13, 9:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 13, 10:05 PM
investigating
We are continuing to investigate this issue.
Jul 13, 9:44 PM
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number:
Jul 13, 9:44 PM
Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook
Started: Jul 13, 2:02 PM
monitoring
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3960496
Jul 13, 3:27 PM
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3960496
Jul 13, 2:02 PM
Core US is experiencing service unavailability.
Started: Jul 11, 7:30 PM
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document
Tracking Number: IM3959876
Jul 11, 7:59 PM
investigating
Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3959876
Jul 11, 7:30 PM
Zix Email Threat Protection Link Protection Errors
Started: Jul 10, 8:55 AM
monitoring
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.
Incident - IM3959175
Jul 10, 12:50 PM
investigating
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
Jul 10, 8:55 AM
Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity
Started: Jul 9, 3:20 PM
monitoring
Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact.
Tracking Number: IM3958701
Jul 10, 12:19 PM
investigating
Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available.
Tracking Number: IM3958701
Jul 9, 7:07 PM
investigating
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience.
Tracking Number: IM3958701
Jul 9, 3:20 PM
Zix Encryption Services - Email Message Privacy (EMP) portals/plugin not responding
Started: Jul 7, 4:19 PM
investigating
Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957099
Jul 7, 4:19 PM
Server Backup US East (Boyers) is currently experiencing login issues
Started: Jul 7, 3:42 PM
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3957043
Jul 7, 5:40 PM
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957043
Jul 7, 4:42 PM
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957043
Jul 7, 3:42 PM
OCP North America was in a degraded state
Started: Jul 3, 3:09 PM
monitoring
OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. Service has been restored and is now being validated. We appreciate your patience.
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors
- Core Platform - Metadata (cms.us.opentext.com)
Tracking Number: IM3955195
Jul 3, 4:04 PM
investigating
OCP North America is in a degraded state. The following applications are impacted, and customers may feel degraded performance. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors
- Core Platform - Metadata (cms.us.opentext.com)
Tracking Number: IM3955195
Jul 3, 3:09 PM
June 2026
IM3953059 - Zix - Hosted Exchange (HEX) - New reports of Outlook connection issues
Started: Jun 30, 11:07 AM
monitoring
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable.
Tracking Number: IM3953059
Jun 30, 12:25 PM
investigating
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3953059
Jun 30, 11:07 AM
IM3952482 - Zix - Hosted Exchange (HEX) - Outlook Connections
Started: Jun 29, 1:35 PM
monitoring
Zix - Hosted Exchange experienced an issue with Outlook connections in the EMEA region. We are starting to receive reports of mailboxes successfully reconnected again. We are continuing to monitor the service. We appreciate your patience.
Tracking Number: IM3952482
Jun 29, 7:56 PM
investigating
Zix - Hosted Exchange (HEX) is currently experiencing an issue with Outlook connections in EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3952482
Jun 29, 2:44 PM
investigating
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3952482
Jun 29, 1:35 PM
IM3952049 - Zix - Hosted Exchange (HEX) - mailbox delivery issue
Started: Jun 28, 2:20 AM
monitoring
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable.
IM3952049
Jun 29, 8:10 AM
investigating
IM3952049 - We are continuing to investigate the issue. While some mitigation steps have been attempted, the root cause has not yet been identified. Our engineering team is actively working on this and we will provide further updates as we have more information.
Jun 28, 12:44 PM
investigating
We are currently investigating an issue where some users are experiencing HEX mailbox delivery problems.
IM3952049
Jun 28, 2:20 AM
Cloud Fax services Europe and Core Messaging Europe were experiencing potential service degradation
Started: Jun 26, 3:54 PM
monitoring
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be posted as soon as there are significant updates. We appreciate your pa...
Jul 8, 6:13 PM
investigating
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be posted as soon as there are significant updates. We appreciate your pa...
Jul 8, 6:08 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Jul 7, 1:00 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first...
Jul 6, 1:00 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first.
...
Jul 3, 12:20 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
Jul 2, 12:20 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
Jul 1, 12:20 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
Jun 30, 12:20 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
Jun 29, 12:20 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tra...
Jun 29, 8:20 AM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes firs...
Jun 26, 4:54 PM
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Tracking Number: IM3951663
Jun 26, 3:54 PM
Core Capture EU is currently unavailable
Started: Jun 24, 5:16 PM
investigating
Core Capture EU is currently unavailable. Teams are being assembled to troubleshoot and remediate the issue.
Jun 24, 5:16 PM
Zix Email Threat Protection Link Protection returning "service unavailable"
Started: Jun 24, 5:08 PM
monitoring
We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time.
Incident: IM3949690
Jul 7, 11:57 AM
monitoring
The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational.
Incident: IM3949690
Jul 6, 6:59 PM
monitoring
The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service.
Incident: IM3949690
Jul 6, 12:33 PM
monitoring
We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur.
Incident: IM3949690
Jul 2, 11:28 PM
monitoring
Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed.
Incident: IM3949690
Jul 2, 2:59 PM
monitoring
Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this.
Incident: IM3949690
Jul 2, 1:50 PM
monitoring
Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams.
Incident: IM3949690
Jul 1, 7:00 PM
monitoring
We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate.
Incident: IM3949690
Jul 1, 3:04 PM
monitoring
We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.
Jun 30, 8:50 PM
monitoring
We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.
Jun 30, 4:43 PM
monitoring
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix.
Incident: IM3949690
Jun 29, 1:32 PM
monitoring
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue.
Incident: IM3949690
Jun 25, 3:19 PM
monitoring
We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans.
Incident: IM3949690
Jun 24, 7:28 PM
identified
We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.
Jun 24, 5:12 PM
monitoring
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Jun 24, 5:08 PM
Frankfurt EU18 is currently experiencing a degradation in service
Started: Jun 24, 3:38 PM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 25, 7:43 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 25, 5:43 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 25, 1:43 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 24, 9:43 PM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 24, 7:42 PM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 24, 5:38 PM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams have identified that the farm is still experiencing slowness and are currently working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Jun 24, 3:38 PM
Zix Email Threat Protection Link Protection returning "service unavailable"
Started: Jun 24, 1:30 PM
investigating
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Jun 24, 1:30 PM
Frankfurt EU18 is experiencing a degradation in service.
Started: Jun 24, 10:13 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service and may experience intermittent failure for a few minutes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3938234
Jun 24, 11:42 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3938234
Jun 24, 11:13 AM
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3938234
Jun 24, 10:13 AM
Core EDR/MDR experienced an issue
Started: Jun 24, 1:05 AM
monitoring
Core EDR/MDR North America datacenter experienced an issue. The Alerts section in the OpenText Core EDR/MDR portal was not loading, while other sections of the portal are functioning as expected. Service has been restored and is now being validated. We appreciate your patience.
Jun 24, 2:04 AM
investigating
Core EDR/MDR North America datacenter is currently experiencing an issue. The Alerts section in the OpenText Core EDR/MDR portal is not loading, while other sections of the portal are functioning as expected. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require any assistance, please reach out to the Support Team.
Jun 24, 1:05 AM
Zix - Link Protection ETP scanning issue
Started: Jun 23, 3:44 PM
investigating
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Jun 23, 3:44 PM
Zix - Customer Portal returning 500 errors
Started: Jun 19, 3:25 PM
monitoring
We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues.
Incident: IM3947784
Jun 19, 4:08 PM
investigating
We are currently investigating an issue with the Customer Portal returning a "500 error" page when attempting to navigate. We will update once we have more information.
Incident: IM3947784
Jun 19, 3:25 PM
Desktop Messaging BMS is experiencing a degradation in service
Started: Jun 17, 1:17 PM
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Jun 17, 3:17 PM
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Jun 17, 2:17 PM
investigating
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Jun 17, 1:17 PM
Oregon US7 is currently experiencing an issue
Started: Jun 16, 5:44 PM
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
Jun 16, 6:45 PM
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
Jun 16, 5:44 PM
Core Secure Access is currently experiencing an outage
Started: Jun 16, 2:14 PM
investigating
Core Secure Access is currently experiencing an outage. Clients are unable to access URLs. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
Jun 16, 2:14 PM
Core Secure Access Unavailable - IM3945596
Started: Jun 16, 1:46 PM
monitoring
Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3945596
Jun 16, 2:30 PM
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
Jun 16, 2:20 PM
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
Jun 16, 1:46 PM
ZixProtect Link Protection returning errors
Started: Jun 15, 2:34 PM
investigating
We are currently investigating an issue with Link Protection in which the legacy wrapped URL's (link.zixcentral.com) are failing to load. We will update once we have further details.
Incident #: IM3944768
Jun 15, 2:34 PM
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
Started: Jun 15, 2:20 PM
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3944733
Jun 15, 3:23 PM
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
Jun 15, 2:20 PM
Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East)
Started: Jun 13, 4:55 PM
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East).
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3943986
Jun 13, 4:55 PM
Zix - Hex - Outlook connectivity Issue
Started: Jun 10, 9:39 PM
monitoring
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restart...
Jun 10, 9:39 PM
investigating
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
Jun 10, 9:39 PM
Content upload degraded in OCP US
Started: Jun 9, 8:47 PM
monitoring
A fix has been implemented and we are monitoring the environment
Jun 9, 11:03 PM
investigating
We are currently experiencing degradation in the OCP US environment impacting content uploads. Teams are engaged in troubleshooting to resolve the issue.
Jun 9, 8:47 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP
Started: Jun 9, 8:17 PM
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM394167
Jun 9, 11:25 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM394167
Jun 9, 8:17 PM
Core EDR/MDR experienced service degradation
Started: Jun 4, 8:00 PM
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
If you have any questions or concerns, please reach out to the Support Team.
Jun 4, 11:00 PM
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Jun 4, 10:00 PM
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Jun 4, 9:07 PM
investigating
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Jun 4, 8:00 PM
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues
Started: Jun 3, 3:44 PM
monitoring
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes.
Service has been restored, and backlogs are being processed. We appreciate your patience.
Tracking Number: IM3938188
Jun 3, 4:25 PM
investigating
Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes.
Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience.
Tracking Number: IM3938188
Jun 3, 3:44 PM
Email Threat Protection Link Protection returning "service unavailable" sproadically
Started: Jun 2, 4:20 PM
monitoring
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.
We apologize for any inconvenience this may be causing.
Incident: IM3936734
Jun 2, 4:20 PM
ETP Link Protection wrap URL are not loading correctly
Started: Jun 1, 3:02 PM
monitoring
We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved.
Incident #:IM3936734
Jun 1, 5:10 PM
identified
We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution.
Incident #:IM3936734
Jun 1, 4:15 PM
identified
We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible.
Incident #:IM3936734
Jun 1, 3:02 PM
Zix Encryption Services - ZixPortal Showing Message Expired when using link
Started: Jun 1, 1:52 PM
monitoring
Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3936680
Jun 1, 4:02 PM
investigating
Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3936680
Jun 1, 1:52 PM
May 2026
Multiple OCP applications are not available in both EU and NA
Started: May 31, 3:26 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 31, 3:37 AM
identified
Multiple OCP applications are not available in both EU and NA. Teams are engaged and actively working towards a resolution
May 31, 3:26 AM
Email Threat Protection Link Protection returning "Service Unavilable"
Started: May 29, 2:22 PM
investigating
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
May 29, 2:22 PM
Core Capture Australia is in a degraded state
Started: May 29, 9:46 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 29, 12:17 PM
identified
Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution
May 29, 9:46 AM
Core Messaging Europe was experiencing service degradation
Started: May 28, 2:03 PM
monitoring
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
May 30, 12:28 PM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 8:05 PM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 2:00 PM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 8:09 AM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 2:55 AM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 28, 10:00 PM
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3...
May 28, 7:20 PM
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 28, 4:01 PM
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
May 28, 3:02 PM
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
May 28, 2:03 PM
Cloud Fax services Europe was experiencing a degradation in service
Started: May 28, 1:06 PM
monitoring
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
May 30, 12:29 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 8:05 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 2:00 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 8:09 AM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 29, 2:00 AM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 28, 10:00 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 28, 7:00 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
May 28, 4:01 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Tracking Number: IM3934421
May 28, 3:02 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The incident number has been updated to reflect the correct incident number.
Tracking Number: IM3934421
OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be remove...
May 28, 2:01 PM
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3933223
May 28, 1:06 PM
Cloud Fax services Europe is currently experiencing an issue
Started: May 27, 11:03 AM
investigating
The following services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Tracking Number: IM3933644
May 27, 11:03 AM
Alloy North America was experiencing service degradation.
Started: May 24, 3:49 AM
investigating
Alloy North America is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3932089
May 24, 3:49 AM
Core Share NA is experiencing login issue
Started: May 21, 7:54 PM
investigating
Issue has been resolved.
May 21, 7:58 PM
investigating
We are currently investigating this issue.
May 21, 7:54 PM
Middle East ME22 is experiencing an outage
Started: May 21, 4:57 PM
Middle East ME22
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jul 27, 4:08 PM
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jun 23, 2:07 PM
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
May 21, 4:57 PM
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues
Started: May 21, 4:04 PM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 26, 3:00 AM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 25, 9:55 PM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 25, 4:55 PM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 25, 11:55 AM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 25, 6:55 AM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 8:36 PM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 2:50 PM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 10:50 AM
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 6:50 AM
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 1:54 AM
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 22, 1:06 AM
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 21, 9:04 PM
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
May 21, 5:04 PM
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3930847
May 21, 4:04 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays
Started: May 15, 1:41 PM
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3927189
May 15, 6:30 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
May 15, 4:27 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
May 15, 1:41 PM
ProviderLink Timeouts and Slow-loading Pages
Started: May 14, 2:18 PM
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
May 14, 2:18 PM
Issue Summary Statement
Started: May 14, 2:08 PM
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
May 14, 2:08 PM
Core EDR/MDR experienced installation failures
Started: May 13, 6:19 PM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
Updates for this issue will be sent every 6 hours, or if ther...
May 18, 3:00 PM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
The next update for this issue will be on Monday, 18 May 2026...
May 15, 8:30 PM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
Updates for this issue will be sent every 6 hours, or if ther...
May 15, 2:21 PM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
Updates for this issue will be sent every 6 hours, or if ther...
May 15, 8:27 AM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
Updates for this issue will be sent every 6 hours, or if ther...
May 15, 2:27 AM
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.
Updates for this issue will be sent every 6 hours, or if ther...
May 14, 8:27 PM
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3.
Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 14, 2:19 PM
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
May 14, 11:41 AM
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
May 14, 1:19 AM
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
May 13, 7:19 PM
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will...
May 13, 6:19 PM
Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)
Started: May 13, 1:20 PM
monitoring
The intermittent document upload issue has been fully resolved following a fix that was implemented on the evening of Friday, May 22, 2026.
Since the fix was applied, the system has been under continuous monitoring, and we are pleased to report that there have been zero upload failures. After six consecutive days of stable performance and a 100% upload success rate, we are officially considering this issue resolved as of May 28, 2026.
In addition to resolving this issue, we continue to make...
May 28, 4:50 PM
monitoring
The issue causing intermittent upload failures has been addressed with a fix that is already improving upload success rates.
We remain committed to further enhancing document upload stability and will continue to introduce incremental improvements in upcoming updates.
Our teams are actively monitoring system performance and will provide additional updates as they become available.
For more details and available workarounds, please refer to:
https://support.opentext.com/csm?id=kb_article_vi...
May 20, 2:03 PM
monitoring
The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates.
We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates.
We are actively monitoring system performance and will share further updates as they become available.
Ref# IM3925260.
May 13, 9:37 PM
identified
The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available.
Ref# IM3925260.
May 13, 5:06 PM
investigating
We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available.
Ref# IM3925260.
May 13, 1:20 PM
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue
Started: May 12, 3:20 PM
monitoring
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3925152
May 12, 3:39 PM
investigating
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3925152
May 12, 3:20 PM
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available
Started: May 10, 10:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 10, 11:53 PM
identified
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site
Reference: IM3924061
May 10, 10:08 PM
ZixProtect Link Protection failing scans
Started: May 8, 4:03 PM
investigating
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.
Incident #: IM3923012
May 8, 4:03 PM
Frankfurt EU28 was experiencing functionality issue
Started: May 8, 8:34 AM
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3922789
May 8, 9:35 AM
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3922789
May 8, 8:34 AM
Zix - Microsoft 365 - Secure Cloud Licensing Error
Started: May 7, 3:31 PM
investigating
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
May 7, 3:32 PM
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM3922293
May 7, 3:31 PM
April 2026
Core EDR/MDR experienced issues
Started: Apr 30, 3:17 PM
monitoring
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
Apr 30, 5:14 PM
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 4:31 PM
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 3:17 PM
Core Capture for SAP® Solutions EU experienced intermittent issues
Started: Apr 30, 2:30 PM
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 5:00 PM
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 4:02 PM
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 3:30 PM
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 2:30 PM
Intermittent issues for SAP SuccessFactors Core Content Management in EU
Started: Apr 30, 2:13 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
May 1, 1:00 AM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
Apr 30, 5:20 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 4:25 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 3:20 PM
identified
We are continuing to work on a fix for this issue.
Apr 30, 2:19 PM
identified
A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution.
IM3918126
Apr 30, 2:13 PM
Core Archive UAE (ME) is currently experiencing degradation of service.
Started: Apr 30, 11:42 AM
investigating
The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time.
We continue to monitor regional conditions in the Middle East, and other services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
Apr 30, 11:42 AM
IM3917402 - Emails delayed from noreply@cloud.opentext.com
Started: Apr 29, 1:32 PM
investigating
Core Secure Access is currently experiencing an issue. Emails from noreply@cloud.opentext.com, including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917402
Apr 29, 1:32 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.
Started: Apr 28, 7:11 PM
identified
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams have identified the issue and are working to restore communications. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 9:51 PM
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:36 PM
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:24 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:11 PM
Developer Experience - Thrust API Bundle experienced login failures
Started: Apr 27, 6:05 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 9:34 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 8:34 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 6:34 PM
investigating
Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 6:05 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues
Started: Apr 25, 7:24 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3915342
Apr 25, 7:24 PM
Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.
Started: Apr 24, 5:46 PM
identified
The issue has been identified and a fix is being developed. Thank you for your patience.
Apr 29, 8:06 PM
investigating
The teams are still in the effort of troubleshooting the issue. We appreciate your patience.
Ticket: IM3914775
Apr 27, 2:46 PM
investigating
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket: IM3914775
Apr 24, 5:46 PM
Core EDR/MDR experienced a service degradation
Started: Apr 23, 3:52 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
Apr 24, 3:13 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
Apr 23, 7:45 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience.
Tracking Number: 5275019
Apr 23, 6:44 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.
Tracking Number: 5275019
Apr 23, 3:52 PM
Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.
Started: Apr 23, 6:41 AM
monitoring
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 8:18 AM
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 7:40 AM
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 6:41 AM
Archiving Services are giving errors when trying to access
Started: Apr 17, 9:41 PM
investigating
Zix-Cybersecurity Archiving Services are currently experiencing an issue.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: <IM1234567>
Apr 17, 9:41 PM
Enterprise Service Management was experiencing service unavailability.
Started: Apr 12, 1:05 PM
investigating
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 6:43 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 6:31 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 4:08 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 2:07 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 1:05 PM
Core US Search functionality experienced degradation in SaaS-Applications.
Started: Apr 10, 12:38 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 15, 5:00 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 14, 4:51 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 13, 9:18 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 13, 6:45 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be sen...
Apr 10, 9:13 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Updates for t...
Apr 10, 3:05 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Num...
Apr 10, 2:04 PM
identified
Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 10, 12:55 PM
identified
We are continuing to work on a fix for this issue.
Apr 10, 12:53 PM
identified
Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue.
Reference: IM3904932
Apr 10, 12:38 PM
Core Europe applications are currently unavailable
Started: Apr 2, 11:04 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 11:20 AM
identified
The issue has been identified and a fix is being implemented.
Apr 2, 11:07 AM
investigating
All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue
Apr 2, 11:04 AM
Admin Center EU is in a degraded state
Started: Apr 1, 11:03 AM
identified
Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution
Apr 1, 11:03 AM
March 2026
Issues with multiple services hosted on ZixCentral
Started: Mar 31, 1:19 PM
monitoring
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect
Tracking Number: IM3...
Mar 31, 2:13 PM
investigating
We are continuing to investigate this issue.
Mar 31, 1:20 PM
investigating
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
Tracking Number: IM3899020
Mar 31, 1:19 PM
Zix - Hosted Exchange (HEX) - OWA/Outlook error
Started: Mar 30, 7:13 PM
monitoring
HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3898559
Mar 30, 8:01 PM
investigating
HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3898559
Mar 30, 7:13 PM
Core Capture EU is experiencing an outage
Started: Mar 29, 2:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 29, 2:48 PM
identified
Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.
Mar 29, 2:39 PM
Core Archive UAE (ME) is currently experiencing degradation of service.
Started: Mar 2, 6:15 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 13, 12:38 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 11, 12:13 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 9, 3:30 AM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 7:28 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 6:35 PM
investigating
Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 6:11 PM
identified
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 3, 1:57 PM
identified
Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities.
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we wo...
Mar 3, 12:13 PM
identified
Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities.
We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towar...
Mar 2, 6:15 PM