Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Core DNS Protection Block Page is currently experiencing an issue
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
The required DNS Agent update, and a related client utility update is in progress. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent by 1:00 PM Eastern tomorrow, or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams have scheduled the required DNS Agent update to begin today, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
Core Capture (corecapture.us.opentext.com)Core Platform - Content Transformation and Injection Services
monitoring
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4001177
investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4001177
investigating
We are continuing to investigate this issue.
investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation
Reference: IM4001177
Frankfurt EU8 is currently experiencing service degradation
Frankfurt EU8 is currently experiencing service degradation. Customers may experience intermittent issues accessing the service.
Operations, Engineering, and Support teams are actively investigating the issue and working to restore service as quickly as possible. We are treating this as a high priority and will continue to closely monitor the environment while mitigation efforts are in progress.
We appreciate your patience and understanding. We will share more updates as they become available.
Tracking Number: IM4000627
Frankfurt EU8 experienced a service degradation. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3998323
investigating
Frankfurt EU8 is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3998323
Zix Archive Services - BCA and ZixArchive receiving Error 500
Zix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive
monitoring
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3997654
investigating
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3997654
Frankfurt EU8 is currently experiencing service degradation
Frankfurt EU8 is currently experiencing service degradation with UCMDB service on EU8 farm. Clients may experience degradation while loading request entities or using an actual service on the EU8 farm. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3995249
August 2026
Zix - M365 - Some users may be unable to connect to Microsoft 365 Exchange Online
Update from Microsoft:
All user impact scenarios are now resolved as they rectified the additional mitigation efforts for the Outlook impact which occurred in less than one percent of their infrastructure. They will continue to monitor their telemetry to ensure all services remain healthy and plan to close this communication by next update.
monitoring
Update from Microsoft:
Microsoft discovered an issue in less than one percent of their infrastructure, where additional mitigation efforts to resolve impact for Exchange Online did not successfully deploy. The vast majority of impact remains remediated; however, those serviced from the impacted portion of infrastructure may be unable to access previously recovered Outlook connection methods. Microsoft remains committed to restoring all services to all users and will continue to carefully moni...
monitoring
Update from Microsoft:
Their telemetry indicates service availability remains stable above 99 percent and expect the majority of users should no longer be seeing impact from this issue. The continued focus is on balancing the implementation of their fixes across remaining portions of affected infrastructure to ensure persistent recovery, with added attention on ensuring withstanding recovery of scenarios dependent on REST and Graph API connection methods.
monitoring
Update from Microsoft:
Microsoft continues to advance multiple workstreams to restore service and prevent additional impact. Microsoft is prioritizing infrastructure that requires the most immediate attention while carefully expanding corrective actions across additional regions, with continued monitoring throughout this process. In parallel, Microsoft is investigating remaining reports of impact and evaluating additional actions to support full service recovery.
monitoring
Update from Microsoft:
Microsoft observed continued recovery across previously impacted Exchange Online scenarios, with core mail flow functionality remaining healthy. Their focus remains on validating recovery across dependent Microsoft 365 experiences and confirming that remaining impact scenarios are fully addressed. They are maintaining enhanced monitoring while engineering teams complete end-to-end validation before determining whether any further corrective actions are required.
identified
Update from Microsoft:
A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, Microsoft is focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required.
investigating
Update from Microsoft:
Microsoft is continuing to perform comprehensive tests to ensure their mitigation strategy effectively resolves the issue without introducing additional impact. In parallel, they are exploring alternative remediation avenues to minimize impact in the interim.
investigating
Update from Microsoft:
Microsoft has identified a potential corrective action for the affected infrastructure and are evaluating deployment options. They are monitoring service telemetry and affected Exchange Online transactions to determine whether the action is reducing impact and to better understand the scope of affected scenarios.
investigating
Update from Microsoft:
Microsoft isolated a common failure pattern across affected Exchange Online requests that is associated with authentication and protocol connectivity. They are analyzing service telemetry to identify the underlying source of impact and validate potential remediation options. Additionally, they are continuing to assess the scope of impact and monitor for additional affected scenarios.
More info - Users may experience a variety of symptoms related to this event, includi...
investigating
Microsoft O365 Exchange - some users are experiencing an issue connecting to Exchange 365. Microsoft is aware of the issue and has provided Issue ID: EX1464935.
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3987893
investigating
Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3987893
Core Communications Europe was unavailable. Teams are currently assembled and working to resolve the issue. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3987509
investigating
Core Communications Europe is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3987509
MailStore Cloud was unavailable. Service has been restored and is being validated. We appreciate your patience.
investigating
MailStore Cloud is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Core EDR/MDR is currently experiencing service degradation
minorSource not attested
Last archived state: resolved
View archived record details
Core EDR/MDR
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be posted as soon as there are significant updates.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is currently experiencing service degradation
minorSource not attested
Last archived state: resolved
View archived record details
Core EDR/MDR
monitoring
Core EDR/MDR experienced service degradation. Service has been restored in agent version 3.3.2, which is now GA. For customers still on version 3.3.0, a manual upgrade can be triggered through the Action System before proceeding with the uninstall.
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.
Workaround:
After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.
Tracking Num...
Cloud Fax services are experiencing delays in processing of fax files
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3978817
investigating
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Desktop Messaging BMS
Tracking Number: IM3978817
Enterprise Service Management might have experienced issues accessing applications.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented and we are monitoring the results. We appreciate your patience.
Tracking Number: IM3976323
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first
Tracking Number: IM3976323
investigating
We are continuing to investigate this issue.
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Tracking Number: IM3976323
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Tracking Number: IM3976323
"Unknown Error" in CP Portal
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed.
Tracking Number - IM3976014
investigating
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
Secure Cloud Portal - Microsoft 365 License Adjustements
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM397569
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
investigating
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
Core EDR/MDR experienced service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
July 2026
TLS connection issues with multiple encryption services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
