OpenText Outage History
Uptime record, past incidents, and downtime history for OpenText.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 8.3% | 12 | 11 |
| April 2026 | 13.3% | 30 | 26 |
| March 2026 | 0% | 4 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue
Started: May 12, 3:20 PM
monitoring
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3925152
May 12, 3:39 PM
investigating
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3925152
May 12, 3:20 PM
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available
Started: May 10, 10:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 10, 11:53 PM
identified
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site
Reference: IM3924061
May 10, 10:08 PM
ZixProtect Link Protection failing scans
Started: May 8, 4:03 PM
investigating
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.
Incident #: IM3923012
May 8, 4:03 PM
Frankfurt EU28 was experiencing functionality issue
Started: May 8, 8:34 AM
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3922789
May 8, 9:35 AM
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3922789
May 8, 8:34 AM
Zix - Microsoft 365 - Secure Cloud Licensing Error
Started: May 7, 3:31 PM
investigating
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
May 7, 3:32 PM
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM3922293
May 7, 3:31 PM
April 2026
Core EDR/MDR experienced issues
Started: Apr 30, 3:17 PM
monitoring
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
Apr 30, 5:14 PM
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 4:31 PM
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 3:17 PM
Core Capture for SAP® Solutions EU experienced intermittent issues
Started: Apr 30, 2:30 PM
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 5:00 PM
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 4:02 PM
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 3:30 PM
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 2:30 PM
Intermittent issues for SAP SuccessFactors Core Content Management in EU
Started: Apr 30, 2:13 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
May 1, 1:00 AM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
Apr 30, 5:20 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 4:25 PM
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 3:20 PM
identified
We are continuing to work on a fix for this issue.
Apr 30, 2:19 PM
identified
A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution.
IM3918126
Apr 30, 2:13 PM
Core Archive UAE (ME) is currently experiencing degradation of service.
Started: Apr 30, 11:42 AM
investigating
The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time.
We continue to monitor regional conditions in the Middle East, and other services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
Apr 30, 11:42 AM
IM3917402 - Emails delayed from noreply@cloud.opentext.com
Started: Apr 29, 1:32 PM
investigating
Core Secure Access is currently experiencing an issue. Emails from noreply@cloud.opentext.com, including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917402
Apr 29, 1:32 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.
Started: Apr 28, 7:11 PM
identified
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams have identified the issue and are working to restore communications. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 9:51 PM
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:36 PM
investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:24 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 7:11 PM
Developer Experience - Thrust API Bundle experienced login failures
Started: Apr 27, 6:05 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 9:34 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 8:34 PM
monitoring
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 6:34 PM
investigating
Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 6:05 PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues
Started: Apr 25, 7:24 PM
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3915342
Apr 25, 7:24 PM
Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.
Started: Apr 24, 5:46 PM
identified
The issue has been identified and a fix is being developed. Thank you for your patience.
Apr 29, 8:06 PM
investigating
The teams are still in the effort of troubleshooting the issue. We appreciate your patience.
Ticket: IM3914775
Apr 27, 2:46 PM
investigating
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket: IM3914775
Apr 24, 5:46 PM
Core EDR/MDR experienced a service degradation
Started: Apr 23, 3:52 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
Apr 24, 3:13 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
Apr 23, 7:45 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience.
Tracking Number: 5275019
Apr 23, 6:44 PM
monitoring
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.
Tracking Number: 5275019
Apr 23, 3:52 PM
Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.
Started: Apr 23, 6:41 AM
monitoring
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 8:18 AM
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 7:40 AM
investigating
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Apr 23, 6:41 AM
Archiving Services are giving errors when trying to access
Started: Apr 17, 9:41 PM
investigating
Zix-Cybersecurity Archiving Services are currently experiencing an issue.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: <IM1234567>
Apr 17, 9:41 PM
Enterprise Service Management was experiencing service unavailability.
Started: Apr 12, 1:05 PM
investigating
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 6:43 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 6:31 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 4:08 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 2:07 PM
investigating
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component:
Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 1:05 PM
Core US Search functionality experienced degradation in SaaS-Applications.
Started: Apr 10, 12:38 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 15, 5:00 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 14, 4:51 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be s...
Apr 13, 9:18 PM
monitoring
Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 13, 6:45 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
The next update for this issue will be sen...
Apr 10, 9:13 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Updates for t...
Apr 10, 3:05 PM
identified
Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Num...
Apr 10, 2:04 PM
identified
Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 10, 12:55 PM
identified
We are continuing to work on a fix for this issue.
Apr 10, 12:53 PM
identified
Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue.
Reference: IM3904932
Apr 10, 12:38 PM
Core Europe applications are currently unavailable
Started: Apr 2, 11:04 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 11:20 AM
identified
The issue has been identified and a fix is being implemented.
Apr 2, 11:07 AM
investigating
All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue
Apr 2, 11:04 AM
Admin Center EU is in a degraded state
Started: Apr 1, 11:03 AM
identified
Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution
Apr 1, 11:03 AM
March 2026
Issues with multiple services hosted on ZixCentral
Started: Mar 31, 1:19 PM
monitoring
The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect
Tracking Number: IM3...
Mar 31, 2:13 PM
investigating
We are continuing to investigate this issue.
Mar 31, 1:20 PM
investigating
The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
Tracking Number: IM3899020
Mar 31, 1:19 PM
Zix - Hosted Exchange (HEX) - OWA/Outlook error
Started: Mar 30, 7:13 PM
monitoring
HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3898559
Mar 30, 8:01 PM
investigating
HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3898559
Mar 30, 7:13 PM
Core Capture EU is experiencing an outage
Started: Mar 29, 2:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 29, 2:48 PM
identified
Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.
Mar 29, 2:39 PM
Core Archive UAE (ME) is currently experiencing degradation of service.
Started: Mar 2, 6:15 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 13, 12:38 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 11, 12:13 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 9, 3:30 AM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 7:28 PM
investigating
Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 6:35 PM
investigating
Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3884136
Mar 8, 6:11 PM
identified
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 3, 1:57 PM
identified
Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities.
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we wo...
Mar 3, 12:13 PM
identified
Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities.
We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towar...
Mar 2, 6:15 PM