Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues
View the provider incident record →Current answer
OpenText experienced a minor incident: Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues. ServiceAlert observed recovery on Nov 5, 2026.
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Incident Lifecycle
Affected Components
Zix Encryption Services - Email Message Privacy (EMP)
Incident Timeline
Investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Nov 5, 2026 at 4:45 PM UTC
Investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Nov 5, 2026 at 4:42 PM UTC
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