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OpenText

Fax2Mail and Core Messaging - Email is currently experiencing processing delays

Minor Impact Resolved Duration: 4h November 3, 2026
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Current answer

OpenText experienced a minor incident: Fax2Mail and Core Messaging - Email is currently experiencing processing delays. ServiceAlert observed recovery on Nov 4, 2026.

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Incident Lifecycle

Investigating Investigating Monitoring Monitoring Monitoring
Affected Components
Core Messaging - Email Fax2Mail

Incident Timeline

Monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.

Tracking Number: IM4030606
Nov 4, 2026 at 1:04 AM UTC
Monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.

Tracking Number: IM4030606
Nov 4, 2026 at 12:04 AM UTC
Monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.

Tracking Number: IM4030606
Nov 3, 2026 at 11:03 PM UTC
Investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.

Tracking Number: IM4030606
Nov 3, 2026 at 10:39 PM UTC
Investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.

Tracking Number: IM4030606
Nov 3, 2026 at 9:39 PM UTC
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